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41m ago

Program Manager, Service and Delivery

Chicago, Illinois, United States · New York, New York, United States

At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs. If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value. Position Summary At Ripple Treasury, we empower finance and treasury teams around the world to work smarter, faster, and with greater confidence. Our cloud-based treasury and risk management platform helps organizations gain real-time access to their cash, liquidity, and risk positions, enabling better decisions and stronger financial outcomes. We believe in delivering not just software, but transformative solutions that make a measurable difference for our clients. We are seeking a Program Manager, Service and Delivery to guide the implementation of various client solutions throughout the Americas. In this role at Ripple Treasury, you will connect detailed project activities with communication to executive collaborators. You will maintain the overall health of programs spanning multiple engagements, foster governance and responsibility, and guarantee clients achieve the full value of Ripple Treasury’s platform on time and within budget. This role requires a practitioner who can work at both the program and project levels. You will translate strategic objectives into structured delivery plans and manage cross-functional dependencies. You will also raise issues proactively when risks appear. Additionally, you will play a key role in mentoring and developing the broader PMO team. What You Will Do Own program-level delivery across a portfolio of concurrent Ripple Treasury implementations, ensuring coordinated progress across multiple solutions, teams, and client partners. Serve as the senior point of contact for client program sponsors and executive collaborators, developing positive relationships and maintaining alignment on scope, timelines, and business outcomes. Develop and maintain coordinated program plans, resource allocations, RAID logs, and program-level reporting in accordance with Ripple Treasury’s delivery standards. Identify and manage cross-project dependencies, risks, and customer concerns; drive issue resolution across internal and external teams with urgency and ownership. Facilitate executive-level status updates, steering committee meetings, and post-implementation reviews with clients and internal leadership. Partner with Project Managers on individual engagements, providing mentorship, quality oversight, and support for blocking issues as needed. Collaborate cross-functionally with Product, Engineering, Consulting, Sales, and Customer Success to align delivery execution with client objectives and company priorities. Champion program governance guidelines, change management, and continuous improvement across the delivery lifecycle. Contribute to PMO capability-building, including playbook development, methodology refinement, and team mentoring, as the practice scales. Who We Are Looking For 5+ years of experience in program or project management, with at least 2 years managing enterprise-level SaaS, enterprise software, or professional services implementations. Proven ability to manage complex, multi-solution programs simultaneously, often with remote resources, global teams, and partner-led delivery components. Strong collaborator management skills, with the ability to navigate and influence at all organizational levels, from project teams to C-suite sponsors. Experience working across internal delivery teams and third-party partners, including Systems Integrators (SIs) or global consulting firms. Solid understanding of treasury, cash management, or financial risk management processes; experience with Ripple Treasury (GTreasury), Kyriba, ION, or similar platforms is a plus. Demonstrated ability to identify, bring up, and drive resolution of program risks and issues in a fast-paced, client-facing environment. Outstanding written and spoken expression abilities, with the capacity to simplify complex delivery updates into clear executive summaries. Ability to mentor and develop junior PMs and consultants while managing your own program delivery load. For positions that will be based in NY, the annual salary range for this position is below. Actual salaries may vary based on numerous factors including, among other things, an individual applicant’s experience and qualifications for the position. This range does not include equity or additional compensation, such as bonuses or commissions. NY Annual Base Salary Range$132,000—$165,000 USD WHO WE ARE: Do Your Best Work The opportunity to build in a fast-paced start-up environment with experienced industry leaders A learning environment where you can dive deep into the latest technologies and make an impact. A professional development budget to support other modes of learning. Thrive in an environment where no matter what race, ethnicity, gender, origin, or culture they identify with, every employee is a respected, valued, and empowered part of the team. In-office collaboration for moments that matter is important to our culture, and we give managers and teams the flexibility to decide which 10+ days a month they come in. Bi-weekly all-company meeting - business updates and ask me anything style discussion with our Leadership Team We come together for moments that matter which include team offsites, team bonding activities, happy hours and more! Take Control of Your Finances Competitive salary, bonuses, and equity Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support Employee giving match Mobile phone stipend Take Care of Yourself R&R days so you can rest and recharge Generous wellness reimbursement and weekly onsite & virtual programming Generous vacation policy - work with your manager to take time off when you need it Industry-leading parental leave policies. Family planning benefits. Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events Benefits listed above are for full-time employees. Ripple is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance. Please find our UK/EU Applicant Privacy Notice and our California Applicant Privacy Notice for reference.

Hybrid|Manager
Open Roles | RippleLink to Home, Ripple`s Company Logo
Open Roles | RippleLink to Home, Ripple`s Company Logo

Check out our current blockchain and crypto job openings around the world. Join us to build real world value -…

41m ago

Director, Global Transformation

Chicago, Illinois, United States · New York, New York, United States

At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs. If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value. THE WORK: Ripple Treasury is redefining how businesses move, manage, and settle money across borders — and we’re looking for a Director of Global Transformation to help lead that charge internally. This senior individual-contributor and leadership role is part of our Program Management team. It requires broad collaboration with Product, Engineering, Operations, Finance, and Go-to-Market teams. The role focuses on driving sophisticated, enterprise-wide initiatives from strategy to execution. You will own end-to-end transformation programs that improve the way Ripple Treasury functions at scale — spanning process development, technology adoption, leading shifts within the organization, and performance measurement. This role requires someone who thrives in ambiguity, builds trust with senior team members quickly, and can translate high-level strategic goals into actionable roadmaps and measurable outcomes. WHAT YOU’LL DO: Lead enterprise-wide transformation initiatives across Ripple Treasury, driving cross-functional alignment from ideation through delivery and post-launch optimization. Partner with senior leaders from Product, Engineering, Finance, Operations, and GTM to define program scope, success metrics, and governance structures. Own sophisticated program roadmaps: build and maintain project plans, identify dependencies, proactively surface risks, and drive resolution. Champion organizational change management — develop communication strategies, training plans, and adoption frameworks that embed lasting change. Translate ambiguous strategic priorities into structured, executable work with clear ownership and accountability. Establish and maintain program health reporting and executive-level status updates; facilitate steering committees and cross-functional working sessions. Identify systemic inefficiencies in how Ripple Treasury operates and develop the argument, roadmap, and delivery plan to address them. Collaborate closely with peer Program Managers and serve as a senior thought partner, elevating the practice of coordinating programs across the team. Represent the PMO perspective in planning cycles, crafting how transformation initiatives are prioritized and resourced. WHAT YOU'LL BRING: Proven experience in program management, management consulting, strategy, or a related field, with at least 3–5 years in a Director-level or equivalent senior role. Experience owning and delivering large-scale, cross-functional transformation programs at a high-growth tech company or financial services firm. Exceptional collaborator leadership skills — you build credibility quickly with executives and peers alike, and can navigate organizational complexity with ease. Strong process design and systems-thinking skills; you can map current-state, develop future-state, and build the bridge between them. Comfort working across product, engineering, and operations contexts — you don’t need to be a technical expert, but you know how to partner with teams who are. Proficient in written and verbal expression, capable of making complex topics accessible for executive audiences. Proficiency with modern program management tooling (Asana, Jira, Smartsheet, or equivalent); familiarity with data tools (e.g., Looker, Tableau) is a plus. Demonstrated experience applying AI tools to program management or operational workflows — including using large language models (e.g., Claude, ChatGPT) to accelerate research, synthesize information, draft communications, or automate routine tasks. Comfort adopting and evaluating emerging AI capabilities; able to identify where AI tooling can meaningfully improve team productivity and program outcomes, and champion adoption across cross-functional collaborators. Experience in FinTech, payments, or financial infrastructure is a strong plus. Nice to Have Hands-on experience with Claude (Anthropic) for business workflows — including prompt design, Cowork or API-based automation, or deploying Claude within team tooling. Background in management consulting (top-tier firm) or corporate strategy. Exposure to global or multi-regional program delivery across time zones and regulatory environments. Familiarity with B2B payments, treasury management, or cross-border settlement. PMP, PgMP, or equivalent certification. Why Ripple Treasury Ripple is the leading provider of crypto solutions for businesses, helping financial institutions move money globally with speed, transparency, and cost-effectiveness. Our Treasury team sits at the center of that mission — managing the capital and operational infrastructure that makes real-time global payments possible. You’ll join a high-performing, passionate team where your work has direct impact on how the global financial system evolves. This role works alongside a peer Director-level Program Manager and reports to the Head of Program Management within Treasury. You’ll have the scope, sponsorship, and autonomy to drive meaningful transformation. For positions that will be based in NY, the annual salary range for this position is below. Actual salaries may vary based on numerous factors including, among other things, an individual applicant’s experience and qualifications for the position. This range does not include equity or additional compensation, such as bonuses or commissions. NY Annual Base Salary Range$196,000—$240,000 USD WHO WE ARE: Do Your Best Work The opportunity to build in a fast-paced start-up environment with experienced industry leaders A learning environment where you can dive deep into the latest technologies and make an impact. A professional development budget to support other modes of learning. Thrive in an environment where no matter what race, ethnicity, gender, origin, or culture they identify with, every employee is a respected, valued, and empowered part of the team. In-office collaboration for moments that matter is important to our culture, and we give managers and teams the flexibility to decide which 10+ days a month they come in. Bi-weekly all-company meeting - business updates and ask me anything style discussion with our Leadership Team We come together for moments that matter which include team offsites, team bonding activities, happy hours and more! Take Control of Your Finances Competitive salary, bonuses, and equity Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support Employee giving match Mobile phone stipend Take Care of Yourself R&R days so you can rest and recharge Generous wellness reimbursement and weekly onsite & virtual programming Generous vacation policy - work with your manager to take time off when you need it Industry-leading parental leave policies. Family planning benefits. Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events Benefits listed above are for full-time employees. Ripple is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance. Please find our UK/EU Applicant Privacy Notice and our California Applicant Privacy Notice for reference.

Hybrid|Director
Open Roles | RippleLink to Home, Ripple`s Company Logo
Open Roles | RippleLink to Home, Ripple`s Company Logo

Check out our current blockchain and crypto job openings around the world. Join us to build real world value -…

41m ago

Social Content Creator

New York, New York, United States

$75k-$90k / year

About Nanit: Nanit is moving families beyond overwhelm by transforming how parents understand their baby's early years. We combine advanced AI, real-world data from billions of sleep hours, and clinical expertise to deliver the clarity and confidence every parent deserves. Trusted by over one million families and backed by $125M in funding, we're building an entirely new category: predictive parenting intelligence. Here, your work directly impacts millions of families. Our team of scientists, engineers, and parents is small but mighty - we share a mission to make early childhood easier, healthier, and more connected. If you want to work on technology that genuinely matters, join us. About the Role: Nanit is looking for a creative, trend-savvy content creator to help make us a must-follow brand for modern parents. You'll take the lead on real-time content creation, trend-driven storytelling, and platform innovation, turning insights and expert-backed guidance into engaging, high-impact social content. This role is built for someone who lives to create: someone who can shoot, edit, and post content that feels native to the platform, and who treats comments and DMs as raw material for the next great idea. What You''ll Do: Create platform-native content (short-form video, photos, captions, simple graphics) using tools like iPhone, CapCut, Canva, or Figma, from ideating and scripting to filming and editing, with a strong on-camera presence that feels native, fun, and on-brand Identify trends, sounds, and cultural moments Nanit can jump on quickly, and turn them into content within hours, not days Draft captions and manage daily posting across Instagram, TikTok, YouTube, and LinkedIn, keeping brand voice consistent across channels Organize and maintain the content calendar and asset library Monitor comments and DMs daily, and turn the best of them into content: reply videos, comment round-ups, Q&A prompts, and other formats that make the community part of the story Mine community input for content ideas, spotting recurring questions, jokes, and moments worth building a post around Translate brand and PR initiatives (launches, giveaways, campaigns) into social-first content: the short-form video, native posts, and platform moments that make a bigger campaign feel native on social Turn performance data into sharper creative choices: which hooks, formats, and trends to double down on next Who You Are: 3+ years of hands-on experience creating social content for a consumer-facing brand (in-house or agency), with a strong focus on short-form video and platform-native storytelling A creator first with social video editing skills and a knack for producing quick-turn content Deep platform fluency, especially Instagram and TikTok Sharp instincts for culture and trends, always ahead of what's next Sees comments and DMs as content opportunities, not just conversations to manage Understands the perspective of the modern parent A fast, proactive idea generator who loves experimenting Can take a campaign brief and see the social-first version of it Familiarity with tools like Dash Social or similar publishing/analytics platforms Experience in parenting, wellness, or consumer tech a plus EEO, Salary and Location: This is a hybrid role that will require prospective candidates to be in our NYC 2 days per week Salary Range: $75,000 to $90,000 + plus equity and benefits. The base pay is one component of Nanit's total compensation package, which may also include access to healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, and basic life insurance. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We are proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected class.

Hybrid
Careers at Nanit | Join Our Team
Careers at Nanit | Join Our Team

Explore open roles at Nanit and help shape the future of parenting technology. Discover career opportunities and apply today.

41m ago

Senior Mobile Developer, Growth (US)

New York, New York, United States

$$170-$$190 / year

Nanit is moving families beyond overwhelm by transforming how parents understand their baby's early years. We combine advanced AI, real-world data from billions of sleep hours, and clinical expertise to deliver the clarity and confidence every parent deserves. Trusted by over one million families and backed by $125M in funding, we're building an entirely new category: predictive parenting intelligence. Here, your work directly impacts millions of families. Our team of scientists, engineers, and parents is small but mighty - we share a mission to make early childhood easier, healthier, and more connected. If you want to work on technology that genuinely matters, join us. You'll be the founding mobile engineer on a new Growth team - a cross-functional squad owning the full customer funnel, from first consideration through purchase, subscription, engagement, and referral. You'll also be the first R&D engineer based at our US site, hybrid, with your manager and the rest of the team in a different time zone. We're looking for someone who holds context, makes decisions, unblocks themselves, and knows when a question is worth asking rather than waiting on a sync. What You'll Be Doing - Build and ship features end-to-end across iOS and Android - paywalls, onboarding, subscription flows, in-app messaging, referral mechanics - working at every layer of the client stack with backend, product, design, and QA Build the client side of how we measure: feature flags, experiment assignment, event instrumentation - every bet the team makes gets evaluated on data Review code, evaluate implementations, and give feedback that raises the bar Work with Kotlin Multiplatform and Compose for iOS - we're already building with it, and we'd love to talk if you have experience with KMP or want to grow into it Who you are - 5+ years building production mobile apps, on both iOS and Android Strong Kotlin and Swift Production experience with Jetpack Compose and/or SwiftUI Experience owning a project end to end and shipping it Solid grounding in OOP, concurrency and clean architecture Real care about UX, testing and code quality Kotlin Multiplatform - an advantage Why You’ll Love Working Here - Hybrid in-office schedule Remote work from home month in August Flexible PTO (we trust you to take the time you need) Equity options so you can share in our growth Paid parental leave for all new parents Employee discounts on Nanit products Work from home stipend Monthly team events EEO, Salary and Location: This is a hybrid role that will require prospective candidates to be in our NYC office 3 days per week. Salary Range: $170 to $190 base salary + equity and benefits. The base pay is one component of Nanit's total compensation package, which may also include access to healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, and basic life insurance. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We are proud to be an equal-opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected class.

Hybrid|Senior
Careers at Nanit | Join Our Team
Careers at Nanit | Join Our Team

Explore open roles at Nanit and help shape the future of parenting technology. Discover career opportunities and apply today.

41m ago

Senior Backend Engineer, Growth (US)

New York, New York, United States

$$180-$$200 / year

Nanit is moving families beyond overwhelm by transforming how parents understand their baby's early years. We combine advanced AI, real-world data from billions of sleep hours, and clinical expertise to deliver the clarity and confidence every parent deserves. Trusted by over one million families and backed by $125M in funding, we're building an entirely new category: predictive parenting intelligence. Here, your work directly impacts millions of families. Our team of scientists, engineers, and parents is small but mighty - we share a mission to make early childhood easier, healthier, and more connected. If you want to work on technology that genuinely matters, join us. You'll be the founding backend engineer on a new Growth team - a cross-functional squad owning the full customer funnel, from a parent first considering Nanit through purchase, subscription, engagement, and eventually referring to us or buying again. You'll also be the first R&D engineer based at our US site, hybrid, with your manager and the rest of the team in a different time zone - so you'll need to hold context, make decisions, unblock yourself, and know when a question is worth raising rather than waiting on a sync. Your closest day-to-day partners will be mobile engineers and product managers What You'll Be Doing Own the backend behind growth bets. Build and ship the services powering paywalls, subscription tiering, onboarding journeys, in-app messaging, referral mechanics, trial models, and checkout bundling. Make growth measurable. Build and extend the experimentation and instrumentation layer - feature flags, experiment assignment, event tracking - so every bet the team makes can be evaluated on real data rather than opinion. Work end to end across the funnel. Move between acquisition, activation, and retention work as the roadmap demands, rather than owning a single narrow surface. Partner tightly with mobile and product. Most of what you build is consumed by our iOS and Android apps. You'll design API contracts in conversation with the engineers using them and with the PMs shaping the experiments. Operate with high agency. Take ambiguous problems, decide on an approach, communicate it clearly in writing, and ship. Escalate deliberately, not by default. Set the pattern for US engineering at Nanit. How you work - documentation, async communication, on-call, review habits - becomes the template for everyone who follows. Anchor on-call coverage in your time zone. Be first responder for production alerts during your working hours, extending the backend group toward true follow-the-sun coverage. Triage, mitigate, escalate what you can't, and hand off open threads in writing. Contribute to the backend guild. Help drive best practices, guidelines, and standards across R&D, and keep the US perspective represented in them. Qualifications Professional Experience: 5+ years of backend software development with strong coding skills and solid experience in software design and architecture. Proven Autonomy: Demonstrated success working with significant independence - ideally in a distributed team with limited timezone overlap with your manager or peers. Written Communication: Excellent asynchronous communication. You write clearly enough that decisions and context survive without a meeting. Product Mindset: Comfort with ambiguity and with shipping to learn. You care about the outcome metric, not only the ticket. High-Scale Systems: Experience with critical production systems and techniques like load balancing, caching, and distributed systems. Web Services: Proficiency designing and maintaining APIs consumed by mobile clients (REST, gRPC, WebSocket). Experimentation and Analytics: Hands-on experience with A/B testing infrastructure, feature flags, and event instrumentation (e.g., Unleash, Mixpanel). Testing: Solid experience in testing methodologies and test automation frameworks. Monitoring and Observability: Proficient with tools like Grafana and Prometheus. Delivery Track Record: Proven experience delivering backend projects successfully. Agile Familiarity: Knowledge of Agile methodologies. Containers and Orchestration: Hands-on experience with Docker and Kubernetes is an advantage. Preferred Skills Experience with consumer subscription products - billing, plan tiering, App Store and Google Play in-app purchases, or Stripe. Prior work on a growth, monetization, or lifecycle team. Ability to independently take a concept from research to production. Enthusiasm for new technologies and willingness to explore them. Commitment to well-crafted and rigorously tested code. Willingness to travel to Tel Aviv for onboarding and periodically thereafter. Why You’ll Love Working Here: Hybrid in-office schedule Remote work from home month in August Flexible PTO (we trust you to take the time you need) Equity options so you can share in our growth Paid parental leave for all new parents Employee discounts on Nanit products Work from home stipend Monthly team events What We Offer We provide an innovative and inclusive work environment, fostering a culture of continuous learning and growth. We believe in productivity rather than hours on the clock and value collaboration and innovative thinking. We take pride in our customer satisfaction and believe that our success comes from delivering exceptional value to our customers. EEO, Salary and Location: This is a hybrid role that will require prospective candidates to be in our NYC office 2-3 days per week. Salary Range: $180 to $200 base salary + equity and benefits. The base pay is one component of Nanit's total compensation package, which may also include access to healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, and basic life insurance. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We are proud to be an equal-opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected class.

Hybrid|Senior
Careers at Nanit | Join Our Team
Careers at Nanit | Join Our Team

Explore open roles at Nanit and help shape the future of parenting technology. Discover career opportunities and apply today.

41m ago

Head of Payment Operations US

New York, New York, United States · Sandy, Utah, United States

Raisin is the world’s leading platform for savings and investment products. Founded in 2012, the FinTech connects consumers with banks in the EU, the UK and the US. This gives consumers better interest rates and banks a diversified form of refinancing . Our vision is to offer savings and investments without barriers and thus open up the global 160 trillion euro market. Raisin currently employs more than 800 people from over 75 countries worldwide. Today, the platform holds over 80 billion euros in assets from more than one million investors which have accrued over 5 billion euros in returns. Team Based out of our office in Sandy, Utah, we are eager to welcome local candidates as well as those looking to relocate to the area. We operate on a hybrid model with an expectation of two days per week in the office. The Payment Operations team powers the accurate, timely, and secure movement of funds across the entire Raisin U.S. platform. As a multi-bank deposit marketplace supporting high-yield savings accounts, CDs, and a centralized cash account, Raisin facilitates inbound and outbound ACH transactions, reinvestments, and internal money movement across partner banks, custodial banks, and service bank relationships. Payment Operations owns the end-to-end payment lifecycle: transaction processing, multi-entity settlement, ledger reconciliation, exception resolution, and operational risk mitigation. The team works hand-in-hand with Product, Engineering, Compliance, Custodial and Service Banks and other partners to build scalable financial infrastructure. As Raisin expands, we are focused on designing a flexible operational architecture capable of supporting a broader multi-rail payment ecosystem. Your Responsibilities As the Head of Payment Operations , you will lead our core payments function through an exciting expansion phase: scaling our existing payment infrastructure while designing, launching, and managing operational workflows for new payment rails from the ground up. You are a hybrid leader: a strategic thinker who can partner internally and externally to launch new capabilities, and an accountable operator who has strong expertise in managing ledger entries, settlement breaks, dispute workflows, and network rules. You bring hands-on experience across multiple payment rails and a strong understanding of the Banking-as-a-Service (BaaS) landscape, including sponsor bank dynamics, issuer processors, and modern payment orchestration. As Raisin US’s senior most payments operator, you are accountable for ensuring timely and accurate money movement and reconciliation, and the primary architect of our multi rail operational strategy. Payments Strategy & Operational Leadership Own timely and accurate execution and settlement of all payment instructions in partnership with Raisin engineering, Service Bank and their sub processors. Own and evolve the payment operations strategy for Raisin’s U.S. business, ensuring scalability, resiliency, and accuracy across all money movement flows. Build operational roadmaps to support new product and payment rail expansions, increased product and payment complexity. Represent payments operations in executive forums and partner closely with Product, Engineering, Compliance, and external banking partners. Anticipate operational risks and design controls that prevent issues before they impact customers or financial partners. Proven track record of directly liaising with external auditors, remediating identified control gaps, and maintaining continuous compliance monitoring between audit cycles. Reconciliation, Ledger Integrity & Controls Own continuous multi-party reconciliation across Raisin internal ledgers, custodial banks, service banks, Deposit taking bank partners, and other third-party fintech partners. Build and enhance exception reporting and workflow processes to quickly identify and resolve discrepancies. Partner with Engineering and Data teams to ensure data pipelines, ledger systems, and bank interfaces are accurate and resilient. Engage with Partner Banks, the Service Bank, and the Custodial Bank to resolve breaks and ensure compliance with regulatory and operational obligations. Collaborate with Fraud, Risk, and Compliance teams to define operational controls, transaction monitoring and escalation processes, and dispute management protocols in partnership with the Service bank. Oversee Raisin’s control program and SOC audit program. Multi-Rail Strategy & Product Expansion Own the strategy and design and operationalization of end-to-end money movement flows for new payment rails, including RTP/FedNow, Wires, and for other payment solutions like Direct Deposit, Bill Pay, Debit Cards, and funding mechanisms for embedded investment offerings. Partner with Product and Engineering from discovery to launch, defining operational requirements, transaction boundaries, and ledger mapping for new product launches. Evaluate, implement, and manage modern payment infrastructure partners, Ecosystem & Vendor Governance Serve as the primary operational partner for Service Banks, Custodial Banks, network operators, issuer processors, and third-party fintech platforms. Establish operational SLAs, oversight processes, and audit readiness for external banking partners and regulatory exams. Your Profile Experience & Expertise 10+ years of leadership in payment operations, treasury operations, fintech, or digital banking. Proven hands-on operational experience across multiple payment rails , spanning traditional banking rails (ACH, Wires) alongside Instant/Real-Time payments (RTP/FedNow), Card Issuing/Processing, or BaaS money movement ecosystems. Experience/sound understanding of BaaS structures, Card BIN sponsorship, card issuer processors, and payment orchestration layers. Deep expertise in general ledger reconciliation, multi-bank settlement environments, and operational control frameworks Experience with process and control designs, procedure writing, audit prep and management, including Soc audit program. Track record of partnering with Product and Engineering to design, operationalize and launch new payment products. Agile learning mindset: while expertise across every rail is not required, you have a proven ability to quickly master new payment mechanisms and regulatory standards. Leadership & Mindset A hands on, entrepreneurial operator who excels in fast-scaling, complex fintech environments. Able to transition seamlessly between high-level operational strategy and hands on troubleshooting. A team builder and enabler eager to transition the agile Payment Operations team into an empowered function, and build specialized operational functions as the platform expands. Entrepreneurial, curious, and data-driven, with a passion for building scalable systems and improving operational resiliency. Strong communicator with the ability to influence senior leaders and external bank partners. Join our mission, join our team – and grow with us! At Raisin, we care about each other and it is one of our top priorities to foster an open and caring environment in which everyone feels welcome and comfortable. Our culture is strongly driven by our ambitious team, which connects more than 75 different nationalities. As part of our team, you will benefit from: Flexible working hours and up to 28 days PTO accrued from your first month, plus 13 public holidays. Employee Development Budget of $2,200 and 4 full training days per year. Company 401k contribution of 5%. Healthcare coverage contribution, including medical, dental and vision. Commuter benefits and flexible working from home policy. Regular team events and yearly Summer and Winter Party Salary Range$220,000—$250,000 USD Raisin Applicant Privacy Policy We value diversity and the unique experiences each individual brings. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply. We are an equal opportunity employer and are committed to creating an inclusive environment for everyone, regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

Hybrid|Manager
Jobs at Raisin
Jobs at Raisin

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42m ago

Senior Strategic Engagement Lead, Life Sciences

New York, New York, United States

Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health. By joining Datavant today, you’re stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare. What We’re Looking For We are looking for an experienced Senior Strategic Engagement Lead who thrives in a fast-paced environment. Strategic Engagement is the value engine of Datavant Life Sciences. We are accountable for driving meaningful, measurable outcomes for our customers by aligning our products and services with their strategic objectives - maximizing value, accelerating time to patient and business impact, and fostering long-term, expansive relationships. As such, we need an experienced relationship management individual who can drive success for our customers. This role includes responsibilities for commercial outcomes (e.g., value realization, customer satisfaction, renewals, etc.) and post-sale activities (e.g., delivery, adoption, advocacy, retention, etc.). What You Will Do Own account management and value management for a dedicated account portfolio of up to 15 accounts in our biopharma segment, with a special focus on end-to-end acceleration of value within your portfolio. Lead with curiosity and dive deep into learning and understanding the goals and strategies of our customers and how our solutions and products support those goals Excel in advanced program management and decision-making, balancing thoughtful analysis with speed to execution, appropriately prioritizing, and knowing when and how to escalate complex edge cases effectively Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores Thrive in a fast-paced, continuous improvement environment, embracing gray areas and ambiguity, while seeking to drive clarity and scalability for your customers and the business Work effectively with your cross-functional partners - surfacing insights that influence product and sales strategies across account teams for your portfolio accounts. Take a self-service-first approach to problem solving and navigating questions internally and externally Be a proven communicator and presenter with a commitment to maintaining good internal and external relationships through passion, empathy, and hard work Help create a company-wide culture of customer-centricity What You Need to Succeed 10+ years experience in healthcare technology and customer facing roles (required) Proven ability to build deep, trust-based relationships with customer stakeholders Seasoned strategic program and project manager focused on connect the dots thinking that puts client value at the center of everything Skilled at expanding relationships beyond direct contacts through rapport-building Demonstrated ownership of complex, high-value customer accounts Strategic thinker who connects cross-customer trends to shape value propositions. Effective and empathetic internal and external communication Previous experiencing working in one or more of the following areas (required): Experience working within RWD health analytic companies, CROs, or systems integrators in the healthcare sector Application of RWD and RWE in the pharmaceutical and life sciences space Understanding of drug development and/or clinical trials Living within commutable distance to our office in New York City, NY and able to commute to the office and to client sites periodically #LI-BC1 We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. At Datavant our total rewards strategy powers a high-growth, high-performance, health technology company that rewards our employees for transforming health care through creating industry-defining data logistics products and services. The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job. This role is eligible for additional variable compensation. The estimated base salary range (not including variable pay) for this role is:$150,000—$180,000 USD To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion. This job is not eligible for employment sponsorship. Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here . Know Your Rights , explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren’t even able to see whether you’ve responded.) Responding is entirely optional and will not affect your application or hiring process in any way. Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, by selecting the ‘Interview Accommodation Request’ category. You will need your requisition ID when submitting your request, you can find instructions for locating it here . Requests for reasonable accommodations will be reviewed on a case-by-case basis. For more information about how we collect and use your data, please review our Privacy Policy .

Remote|Lead
Open Roles | Datavant
Open Roles | Datavant

Ready to apply to Datavant? If our mission and values speak to you, we'd love to hear from you.

42m ago

Health Information Specialist I

New York, New York, United States · Watertown, New York, United States

Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health. By joining Datavant today, you’re stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare. 📍 Onsite | Watertown, NJ | Front Desk- Patient facing role 🕒 Schedule: Monday–Friday: 8:00am–4:30pm est 🚨 Priority: ASAP Position Overview We are seeking a Health Information Specialist to provide call support, ROI processing, faxing, burning images to CDs, storage ordering/reviewing. This is a patient-facing role that plays a critical part in ensuring timely, accurate, and compliant handling of medical record requests. This position is ideal for someone who enjoys working directly with patients, is detail-oriented, and is looking for long-term growth opportunities within a healthcare organization . 💼 Key Responsibilities Responsibilities include, but are not limited to: Serve as the front desk point of contact for patient walk-ins requesting medical records or releases Provide phone support to patients, providers, and authorized requestors Process Release of Information (ROI) requests accurately and timely Fax, scan, and manage incoming and outgoing medical record requests Burn medical images to CDs and share images electronically as required Support client relationship management through professional communication Assist with reporting and administrative duties such as data entry and email Ensure compliance with HIPAA, privacy regulations, and facility policies 🎓 Training & Onboarding Datavant DHISC training Hands-on, role-specific training during the first 30 days ⭐ Qualifications & Skills Strong customer service and communication skills Comfortable working in a patient-facing, front desk environment Detail-oriented with the ability to manage confidential information Reliable, punctual, and professional Ability to multitask and work independently 🎓 Education Requirement High School Diploma or GED required 💰 Benefits & Growth Opportunities Full-time benefits , including: Medical, dental, and vision coverage 401(k) retirement plan Tuition reimbursement Paid Time Off , including major holidays In-person role with opportunities for growth and advancement within the company Pay ranges for this job title may differ based on location, responsibilities, skills, experience, and other requirements of the role. The estimated base pay range per hour for this role is:$17—$20 USD To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion. This job is not eligible for employment sponsorship. Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here . Know Your Rights , explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren’t even able to see whether you’ve responded.) Responding is entirely optional and will not affect your application or hiring process in any way. Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, by selecting the ‘Interview Accommodation Request’ category. You will need your requisition ID when submitting your request, you can find instructions for locating it here . Requests for reasonable accommodations will be reviewed on a case-by-case basis. For more information about how we collect and use your data, please review our Privacy Policy .

Open Roles | Datavant
Open Roles | Datavant

Ready to apply to Datavant? If our mission and values speak to you, we'd love to hear from you.

42m ago

Office Operations Specialist / Front Desk (Queens, NY / In-Office)

New York, New York, United States · New York, New York, United States

FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S. We pride ourselves on our values which drive the level of care that we deliver to our patients: Here For You (An attitude of service, empathy, and availability) Own It (Drive and ownership) Do the Right Thing (High integrity) Be Positive (Great attitude and a can-do positive approach to challenges) Join our team and make a positive impact on the lives of others! We are looking for a Office Operations Specialist to join our LHCSA team. This role is based in our FreedomCare Queens office and requires working onsite five days per week Position Overview The Office Operations Specialist is an individual contributor responsible for supporting both caregiver compliance and the day-to-day administrative operations of a LHCSA office. This role ensures caregivers meet all New York State Department of Health (NYSDOH) compliance requirements while maintaining efficient office operations that support Recruitment, Certification, and Coordination. The position combines regulatory compliance responsibilities with office administration to ensure smooth onboarding, operational efficiency, and a positive caregiver experience. Responsibilities & Scope CHRC & Compliance Process and monitor Criminal History Record Check (CHRC) requests in accordance with NYSDOH requirements, including initiating requests, tracking completion, and ensuring required steps are completed timely and accurately. Monitor Live Scan submissions, fingerprint appointments, and background check results; follow up on pending, incomplete, or delayed items and escalate compliance concerns as needed. Maintain accurate caregiver compliance records and documentation to support onboarding, ongoing employment eligibility, and audit readiness. Conduct routine compliance audits of caregiver files, identify missing or incomplete documentation, and partner with appropriate teams to resolve gaps. Support preparation for internal reviews, regulatory audits, and survey activity by organizing required records and ensuring documentation is complete and accessible. Office & Facility Oversight Coordinate day-to-day office operations to ensure the LHCSA office runs smoothly, remains organized, and provides a professional environment for caregivers, candidates, employees, and visitors. Maintain ACD classroom readiness, including preparing rooms, supplies, materials, sign-in documentation, and related logistics needed to support recruitment, certification, and onboarding activity. Support visitor management and front-office activity by greeting and directing visitors, assisting caregivers and candidates, and connecting individuals with the appropriate internal teams. Manage office supplies, mail distribution, document organization, scanning, filing, and other administrative tasks needed to keep office operations accurate and efficient. Identify and communicate facility-related needs, coordinate follow-up with appropriate support teams, and help maintain a safe, clean, and functional office environment. Coordinate caregiver support items and office hospitality needs, including preparing goodie bags for testing aides and caregivers picking up scrubs or PPE, placing lunch orders, and maintaining related office budgets. Provide cross-functional administrative support to other LHCSA teams as needed to support caregiver onboarding and operational workflows. Complete additional projects and duties as assigned to support department priorities and evolving business needs. Education and Experience High school diploma or equivalent required. 1-2 years of experience in healthcare administration, home care, compliance, or caregiver onboarding preferred. Previous office management or office administration experience preferred. Experience working with New York State Department of Health (NYSDOH) regulations preferred. Experience processing Criminal History Record Checks (CHRC) or other background screening processes preferred but not required. Experience using Time Tap, Salesforce, Microsoft Office, Docusign, or similar systems preferred. Administrative support in a regulated healthcare environment. Experience supporting multiple departments in a fast-paced office setting. Qualifications Strong organizational, administrative, and time management skills, with the ability to manage multiple priorities in a fast-paced office environment. High attention to detail, including the ability to maintain accurate records, audit documentation, and identify compliance gaps. Strong customer service and interpersonal skills, with the ability to support caregivers, candidates, visitors, and internal teams professionally. Ability to coordinate day-to-day office operations, maintain organized files and records, and support multiple departments. Ability to maintain confidentiality and handle sensitive information in accordance with HIPAA and NYSDOH requirements. Sound judgment and problem-solving skills, with the ability to work independently and collaboratively. Why work at FreedomCare? We are here for you and committed to providing a best-in-class employee experience, starting with the following offerings: Medical, dental, and vision Life, STD, and LTD insurance401(k) match Wellness Programs Internet Reimbursement Gym Reimbursement Competitive Compensation Continued Education Opportunities for growth At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics. At FreedomCare, base pay is one part of our total compensation package and is determined within a range. This provides our employees with the opportunity to professionally grow and develop within a role. The base pay range for this role is between $23.00 and $25.00 an hour at the commencement of your first year of employment. Compensation decisions are dependent upon a variety of factors which may include, but are not limited to: skill set, years of relevant experience, education, location, and licensure/certifications. Compensation Range$23—$25 USD

Jobs - FreedomCare
Jobs - FreedomCare

Join the FreedomCare team and help make a difference in the lives of caregivers and their loved ones. Explore our…

42m ago

Manager of Care Management, Health Homes (NY / Hybrid)

New York, New York, United States

FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S. We pride ourselves on our values which drive the level of care that we deliver to our patients: Here For You (An attitude of service, empathy, and availability) Own It (Drive and ownership) Do the Right Thing (High integrity) Be Positive (Great attitude and a can-do positive approach to challenges) Join our team and make a positive impact on the lives of others! We are looking for a Manager of Health Home Care Management for our Care Management team! Department & Position Overview: The Manager of Care Management will assist with building a Health Home Care Management Program from the ground up by maintaining relationships with Health Home Leads; screening patients for the program, enrolling patients in the program; onboarding, training, and supervising a team; reviewing billing, and ensuring NY State and lead Health Home compliance regulations are upheld. Every Day You Will: Collaborate with the VP of Operations and Team Lead to continue building the care management program Develop workflows and processes to operationalize all policies & procedures Build a team of care management staff, including interviewing, hiring, training, planning and assigning work, and providing performance feedback Review assessments and uphold care management policies and procedures, ensuring all care management staff are appropriately documenting all encounters, assessments, care plans and other Health Home requirements Work with the VP of Operations and Health Home leads to establish and achieve quality improvement, quality assurance, and compliance goals and targets Ensure compliance with all Health Home standards and regulations, including chart audits, training and re-training with staff, and working with Health Home leads to address any issues Provide guidance to care management staff on crisis intervention, including ensuring proper incident reporting Provide case coverage and de-escalation as needed, especially during staffing gaps Provide guidance during patient crisis situations, monitor and track these incidents, and ensure proper incident reporting takes place Continuously conduct qualitative audits of all documented patient and collateral interactions, including phone calls, SMSs, emails, in-person visits, virtual visits, etc. Conduct ongoing chart audits in Care Management platform to ensure all patient charts are in compliance with Health Home NYS and lead Health Home regulations Review and sign off on patient assessments within Uniform Assessment System for New York (UAS-NY) Ideal Candidate Will Possess: Master's Degree or a Professional Occupational and Healthcare License such as a Registered Nurse License LMSW or MSW with prior management experience in a behavioral or healthcare setting Care management experience with at least 3 years of strong supervisory experience in the Health Homes field Ability to travel in the field to accompany patients to appointments and meet patients in person while providing coverage, if needed Ability to travel in the field when needed in escalated situations Strong working knowledge of local community resources Demonstrated ability to work with data reporting, documentation, compliance, and outcomes Strong communication and assessment skills; the ability to relate to patients, their families, and community care providers, along with ability to handle rapidly changing crisis situations Able to express empathy and compassion for the underserved Experience navigating several data management systems, such as Netsmart, Foothold, and Salesforce Demonstrated ability to work with data reporting, documentation, compliance, and outcomes Strong communication and assessment skills; the ability to relate to patients, their families, and community care providers, along with ability to handle rapidly changing crisis situations Able to express empathy and compassion for the underserved Experience navigating several data management systems, such as Netsmart, Foothold, and Salesforce Nice-to-Haves: Bilingual Spanish preferred 5 + years of experience as Care Manager for the Health Homes program in NYS Why work at FreedomCare? We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career. This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others! At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics. At FreedomCare, base pay is one part of our total compensation package and is determined within a range. This provides our employees with the opportunity to professionally grow and develop within a role. The base pay range for this role is between $100,000 and $130,000 per year at the commencement of your first year of employment. Compensation decisions are dependent upon a variety of factors which may include, but are not limited to: skill set, years of relevant experience, education, location, and licensure/certifications. Compensation Rage$100,000—$130,000 USD

Hybrid|Manager
Jobs - FreedomCare
Jobs - FreedomCare

Join the FreedomCare team and help make a difference in the lives of caregivers and their loved ones. Explore our…

42m ago

LHCSA Recruitment Specialist (Queens, NY / Office-Based)

New York, New York, United States · New York, New York, United States

FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S. We pride ourselves on our values which drive the level of care that we deliver to our patients: Here For You (An attitude of service, empathy, and availability) Own It (Drive and ownership) Do the Right Thing (High integrity) Be Positive (Great attitude and a can-do positive approach to challenges) Join our team and make a positive impact on the lives of others! We are looking for a LHCSA Recruitment Specialist for our LHCSA team. This is an officed based position and will require daily commute to our Jamaica Queens office. Department & Position Overview: The LHCSA Recruitment Specialist plays a crucial role in recruitment and identifying Home Health Aides to join our LHCSA team. The Recruiter focuses on identifying and working with candidates who currently hold a certification as a Home Health Aide. The Recruiter is dedicated to the LHCSA team and understands this unique business unit of FreedomCare and the importance to our patient that we have a strong team of certified Home Health Aides to support our patients in their homes with their licensed home health needs. Every Day You Will: Execute high volume, full-cycle recruitment, and onboarding for new staff members within our homecare agency Ensure compliance with all relevant regulatory and internal policies and procedures Follows-up on leads from Health Plans and internal staff Leverages Home Health Registry to locate eligible potential HHAs Maintain a presence at health-care job fair and create open house events Maintain up to date notes in ATS (Applicant Tracking system) Coordinate follow up interviews with required team members Must be a great problem-solver, be able to work under time-pressure and multi-task while remaining composed Must be comfortable with computers, and have ability to learn and operate scheduling and training software systems Preference given to those with home health care experience, or who have managed / organized home health care services for a loved one Ability to provide emergency backfill on shifts as needed (HHA related work) Ideal Candidate Will Possess: Minimum of 2 years experience recruiting home health aides in a similar environment Candidate must be Fluent in Spanish (Bilingual Spanish/English) High energy, well spoken, and excellent written and verbal communication skills Experience with behavioral based interviewing Experience with Applicant Tracking System Attention to detail and organizational skills are a must Must be able to quickly adapt to change and be able to work in a fast paced environment Must be a great problem-solver, be able to work under time-pressure and multi-task while remaining composed Why work at FreedomCare? We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career. This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others! At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics. At FreedomCare, base pay is one part of our total compensation package and is determined within a range. This provides our employees with the opportunity to professionally grow and develop within a role. The base pay range for this role is between $23.00 and $25.00 an hour at the commencement of your first year of employment. Compensation decisions are dependent upon a variety of factors which may include, but are not limited to: skill set, years of relevant experience, education, location, and licensure/certifications. Compensation Range$23—$25 USD

Jobs - FreedomCare
Jobs - FreedomCare

Join the FreedomCare team and help make a difference in the lives of caregivers and their loved ones. Explore our…

42m ago

FP&A and M&A Analyst

New York, New York, United States

FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S. We pride ourselves on our values which drive the level of care that we deliver to our patients: - Here For You (An attitude of service, empathy, and availability) - Own It (Drive and ownership) - Do the Right Thing (High integrity) - Be Positive (Great attitude and a can-do positive approach to challenges) Join our team and make a positive impact on the lives of others! We are looking for a FP&A and M&A Analyst t o join our team! Position Overview: The FP&A Business Associate will support the company’s financial planning and analysis function. The role is and individual contributor responsible for building and maintaining reports for forecasting and budgeting, as well as performing financial analysis for Freedom Care’s various entities and lines of business. Key Responsibilities: Financial Planning and Analysis (FP&A) Develop, implement, and automate weekly, monthly, and quarterly FP&A and reporting processes Monitor the organization’s three statements and provide insights on improving overall financial efficiencies Partner with the Accounting and Finance teams to design and maintain the chart of accounts to ensure clarity and accuracy of the three statements Conduct in-depth ad-hoc analysis on financial performance, highlighting key trends, financial / operational ratios, variances, and risks to support management’s business decisions Work closely with the state operations, internal launch teams and marketing teams to build state-specific financial forecasts that align with the organization’s growth strategies Cross-Functional Support: Collaborate with internal departments and our external vendors to collect and validate data to create business analysis and financial projections Partner closely with cross-functional teams such as Accounting, Finance, Marketing, and Operations to gather data and provide financial insights. Support business units to help align goals with operational plans and growth initiatives Special Projects (M&A Due Diligence and Integration) – evaluating potential target’s key financial and operational metrics; provide analysis to help achieve operational and financial synergies Credentials: Bachelor’s degree in Finance, Accounting, Business, Economics, or any quantitative fields Qualifications: 3+ years of relevant experience in finance, FP&A, or corporate finance Proficiency and relevant experience in financial modeling, forecasting, automation, and reporting The Financial Planning & Analysis Associate is a developed professional with a full understanding of the FP&A / M&A field and will possess strong business acumen as well as the following competencies: Financial Knowledge: Deep understanding of the three financial statements and their interrelationships; use of financial ratios; basic understanding of valuation methods Technical Proficiency: Proficient in MS Excel and PowerPoint is essential. Experience with data analysis, data visualization or business intelligence tools (Tableau, PowerBI), and automation (python, VBA) is highly desirable Leadership Reporting: Demonstrated ability to build and deliver polished materials for leadership meetings, including presentations, dashboards, and reports, translating complex financial analysis into clear takeaways Team Player: Demonstrated ability to work as an effective team player in a professional setting Analytical Skills: Ability to analyze and communicate complex financial concepts and issues Project Management: Ability to manage multiple projects and coordinate across departments Communication: Effective written and verbal communication skills for presentations and reports Problem-solving: Works on issues of moderate to diverse scope. Demonstrated ability to identify issues, conduct research and propose solutions. Demonstrates good judgment in selecting methods and techniques for obtaining solutions Self-Directed: Works independently, receives moderate to minimal guidance and direction depending on the complexity of the task Why work at FreedomCare? We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career: This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others! At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics. At FreedomCare, base pay is one part of our total compensation package and is determined within a range. This provides our employees with the opportunity to professionally grow and develop within a role. The base pay range for this role is between $60,000 and $80,000 per year at the commencement of your first year of employment. Compensation decisions are dependent upon a variety of factors which may include, but are not limited to: skill set, years of relevant experience, education, location, and licensure/certifications. Compensation Range$70,000—$80,000 USD

Jobs - FreedomCare
Jobs - FreedomCare

Join the FreedomCare team and help make a difference in the lives of caregivers and their loved ones. Explore our…

42m ago

External Audit Manager

New York, New York, United States

FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S. We pride ourselves on our values which drive the level of care that we deliver to our patients: - Here For You (An attitude of service, empathy, and availability) - Own It (Drive and ownership) - Do the Right Thing (High integrity) - Be Positive (Great attitude and a can-do positive approach to challenges) Join our team and make a positive impact on the lives of others! We are looking for an External Audit Manager for our Compliance team. This is a remote position. Position Overview: The External Audit Manager plays a key role in helping FreedomCare stay audit-ready and respond effectively to external reviews. This role leads the coordination of regulatory, payer, Medicaid, CMS, OIG, state agency, accrediting body, and other oversight audits, ensuring requests are managed clearly, documentation is accurate, and follow-up actions are completed timely. As the primary liaison for external audits, this position coordinates documentation and audit logistics, prepares responses to audit findings and Statements of Deficiency (SODs), develops and monitors corrective action plans (CAPs), conducts root cause analysis, and partners cross-functionally to strengthen ongoing audit readiness. Key Responsibilities: Serve as the primary point of contact and internal coordinator for external audits, surveys, regulatory reviews, payer audits, and oversight inquiries. Coordinate audit timelines, logistics, document requests, evidence collection, stakeholder follow-up, and submission readiness. Lead or support responses to federal, state, Medicaid, CMS, OIG, accrediting body, MCO, and payer audits in partnership with Compliance leadership and cross-functional teams. Review audit findings, identify risk areas, and prepare timely, well-supported responses to Statements of Deficiency (SODs), requests for information, and related audit correspondence. Develop, implement, and monitor corrective action plans (CAPs) that address root cause, ownership, timelines, required evidence, and sustainable remediation. Track CAP completion, validate effectiveness, and escalate overdue or high-risk remediation items. Conduct root cause analyses of audit findings and identify trends, repeat issues, or control gaps that require operational process improvement. Maintain the audit repository, evidence files, response trackers, CAP logs, and supporting documentation in an organized, accurate, and audit-ready manner. Partner with Operations, Clinical, HR, Legal, Finance, IT, and Compliance stakeholders to gather information, clarify requirements, resolve documentation gaps, and support consistent execution. Present audit status, findings, trends, risks, and remediation progress to Compliance leadership and other business leaders. Credentials: Bachelor’s degree in healthcare administration, business administration, public health, legal studies, compliance, or a related field required. Eight or more years of experience in healthcare compliance, regulatory affairs, auditing, quality assurance, Medicaid, managed care, or home health/home care operations required. Experience managing external audits, survey responses, Medicaid/CMS or state agency reviews, SOD responses, CAP development, and corrective action tracking strongly preferred. CHC, CHPC, CCEP, or similar compliance certification preferred. Qualifications: Strong working knowledge of Medicaid-funded home care regulations, healthcare compliance requirements, audit methodology, survey processes, and documentation standards. Demonstrated ability to assess risk, investigate issues, identify root cause, and recommend practical corrective actions that reduce repeat findings. Strong document control, project management, and organizational skills, with the ability to manage multiple audits, deadlines, stakeholders, and evidence requests simultaneously. Excellent written and verbal communication skills, including the ability to prepare audit responses, summarize findings, and translate regulatory requirements into clear guidance for operational partners. Strong analytical skills with the ability to interpret data, identify trends, monitor remediation progress, and present status updates to leadership. Sound judgment, discretion, and attention to detail when handling confidential, sensitive, or regulatory documentation. Comfortable working in a fast-paced, remote environment where priorities may shift based on regulatory deadlines, external reviewer requests, and business needs. Key Performance Indicators Timely, complete, and accurate audit responses and regulatory submissions. CAP completion rates, on-time remediation, and evidence validation. Reduction in repeat findings, recurring documentation gaps, or unresolved control issues. Successful survey, audit, and payer review outcomes. Regulatory deadlines met and audit trackers maintained accurately. Improved audit readiness metrics, repository completeness, and leadership visibility into audit risk. Work Environment: Ability to sit for extended periods and perform office-related tasks. Ability to lift, push, pull, and carry up to 25 pounds. Ability to bend, twist, stoop, kneel, and reach. Travel up to 25% as needed. Why work at FreedomCare? We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career. This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others! At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics. At FreedomCare, base pay is one part of our total compensation package and is determined within a range. This provides our employees with the opportunity to professionally grow and develop within a role. The base pay range for this role is between $90,000 and $110,000 per year at the commencement of your first year of employment. Compensation decisions are dependent upon a variety of factors which may include, but are not limited to: skill set, years of relevant experience, education, location, and licensure/certifications. Compensation Range$93,000—$110,000 USD

Remote|Manager
Jobs - FreedomCare
Jobs - FreedomCare

Join the FreedomCare team and help make a difference in the lives of caregivers and their loved ones. Explore our…

42m ago

Senior Workplace Manager

New York, New York, United States

About Parloa Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience — one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like IKEA and Booking.com already deploying Parloa at scale. About the role: As Senior Office Manager , you will take ownership of workplace management, vendor coordination, and office experience for our New York City office, ensuring smooth operations and a welcoming environment for our team. This is your opportunity to shape the workplace experience for a fast-growing global AI company as it builds out its US presence. Areas of ownership: Workplace Operations: Oversee day-to-day office operations, ensuring a seamless experience for employees and visitors while keeping the office well-stocked, organized, and comfortable. Vendor & Facilities Management: Manage vendor relationships, negotiate contracts, and serve as the key point of contact for landlords, security, and service providers on all facility-related matters. Budget & Procurement: Own workplace budgets, including forecasting and expense tracking, and oversee office-related procurement of supplies, equipment, and services. Policy, Safety & Compliance: Develop and implement office policies and procedures, and lead safety, security, and emergency preparedness efforts to maintain a compliant work environment. Culture & Cross-Functional Support: Organize office events, celebrations, and engagement activities in collaboration with global teams, and partner with IT and People & Culture on onboarding, offboarding, and workplace experience improvements. Who you are: 5+ years of experience in office management, workplace operations, or a similar role in a fast-paced environment Proven experience with vendor negotiations, contract management, and budget tracking Independent and self-sufficient, able to take full ownership of office operations despite the time difference with Berlin-based leadership Strong project management and organizational skills, with the ability to juggle multiple priorities and solve problems proactively Knowledge of New York workplace compliance, safety, and security regulations Our recruiting process: Talent Acquisition → Hiring Manager → Bar Raiser Why Parloa? We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale—and want your work to matter in real, everyday moments—this is where you do it. At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them. We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one. Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI. Salary Includes OTE Salary Range$135,000—$154,000 USD Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information. Parloa is an e-verify employer in the USA. Please click here to learn more . * We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.

Hybrid|Manager
Jobs at Parloa
Jobs at Parloa

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42m ago

Deal Desk Manager

New York, New York, United States

About Parloa Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com , HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale. About the role: As Deal Desk Manager , you will own the end-to-end transaction lifecycle for our enterprise sales motion from deal structuring and pricing approval to order form execution and systems hygiene. You'll sit at the intersection of Sales, Revenue Operations, Legal, and Finance, serving as the connective tissue that gets complex deals across the finish line accurately and efficiently. Areas of ownership: Order Form Execution: Own the order form process end to end, reviewing, structuring, and executing new business and renewal agreements for accuracy, completeness, and policy compliance. Deal Structuring and Pricing: Partner with AEs and sales leadership to structure non-standard deals, apply pricing exceptions, and route approvals to the right stakeholders. CRM and Revenue Systems Stewardship: Serve as the primary CRM steward for deal data, maintaining accuracy across deal stages, line items, contract terms, and booking records, while identifying and resolving data integrity issues across CRM, CPQ, billing, and ERP systems. Contract Review and Legal Coordination: Support contract review, flagging inconsistencies and coordinating with Legal on non-standard terms. Process and Documentation: Build and maintain scalable internal processes, including approval workflows, deal checklists, exception tracking, and audit trails, alongside clean deal documentation, playbooks, templates, and escalation guides. Who you are: 3–5 years in Deal Desk, Revenue Operations, Sales Operations, or a related function at a B2B SaaS company Strong command of order form mechanics: parties, terms, pricing structures, payment schedules, and booking logic Hands-on experience with Salesforce or comparable CRM/CPQ, comfortable querying and auditing deal data High attention to detail, able to catch a currency mismatch, a missing start date, or the wrong entity before it ships Experience using AI to streamline workflows Our recruiting process: Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser Why Parloa? We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale—and want your work to matter in real, everyday moments—this is where you do it. At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them. We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one. Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI. Salary Range includes OTE Salary Range$140,000—$160,000 USD Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information. Parloa is an e-verify employer in the USA. Please click here to learn more . * We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.

Manager
Jobs at Parloa
Jobs at Parloa

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42m ago

Mid-Market Account Executive

New York, New York, United States

$185k-$225k / year

Pontera is a fintech company on a mission to help people retire better. Our software platform enables retirement savers to get the help they need managing their 401(k) and other retirement plan accounts as part of a personalized strategy by their trusted financial advisor. Pontera is used by financial advisors across the nation– from SMB to Fortune 500 RIA firms, independent broker-dealers, plan custodians, and plan advisors. Backed by leading venture capital firms including ICONIQ Growth and Lightspeed Venture Partners, Pontera is built by talented individuals who share a dedication to helping people retire with greater security. Our team is fast-growing and driven to become one of the largest fintech companies in the world. Our culture is built on a people-first principle: in a complex and numbers-driven industry, we never lose sight of the people we serve and work alongside. That’s where you come in. DESCRIPTION As a Mid-Market Account Executive, you will lead the sales process for some of the fastest growing and disruptive Broker-Dealers and RIAs in the space (50+ financial advisors). You will be in a high-impact role with CEO-level visibility, tasked with bringing in clients capable of changing our company’s trajectory. This job is being made available at an incredibly important time in Pontera’s trajectory, and there are many reasons it’s a great opportunity: a product with an immediate, measurable revenue impact for the client (share of wallet growth), a massive addressable market, and dominant category leadership in professional 401(k) management. There is a ton of greenspace. And we are looking for someone with grit, resiliency, and professionalism to capture this incredible opportunity. RESPONSIBILITIES Lead multi-threaded sales processes across C-Suite, Compliance, InfoSec, Legal, and Field Leadership. You own the deal from initial conversation through negotiation and close. Map the buyers of our prospects. Understand the goals, plans, timeline, organizational structures, and personal motivations of your counterparts. Build and provide clients and prospects with detailed proposals and presentations personally. Partner with BDRs to win meetings with key decision makers and learn about the goals of your target organizations. Partner with Solution Consultants (SCs) to assist in technical discovery and build an instance of Pontera that works for your client’s needs. Partner with Relationship Managers (RMs) during late-stage negotiations to hand off a structured rollout plan, ensuring seamless advisor adoption post-close. All signed firms have a plan to use Pontera across their organizations (are “Growth Ready”). Navigate risk, InfoSec, and compliance reviews of firm’s vetting Pontera (SEC, ERISA, SOC 2, custodial data privacy) and know when to deploy your internal Legal & Compliance SMEs. Strive to continuously improve your sales process, demonstrating a willingness to test, learn, and implement best practices. REQUIREMENTS 5+ years experience in a new business and/or account management role within financial services, wealth management, or Fintech B2B SaaS Minimum 2 years of direct closing experience Experience negotiating and closing deals with a decision making committee of 3-5 people or larger Experience selling into an evolving regulatory ecosystem Track record of consistent quota attainment Proven track record of self-sourcing 50%+ of pipeline through targeted account-based prospecting, industry events, and personal networks A sense of urgency and professional persistence, capable of bringing deals to a close Excellent verbal communicator with a demonstrated ability to effectively interact directly with C-level audiences Excellent writer with experience building and co-authoring business cases with client Champions Excellent relationship builder, capable of winning buy-in from internal and external stakeholders Highly collaborative, organized, and process-driven Self-starter with ability to work in a fast paced, changing environment Familiarity with Salesforce, Gong, Monday.com, and Slack Examples of Chat GPT, Claude, Gemini, etc being used to build account plans, org charts, and handle organizational/administrative work more quickly WHAT WE OFFER Compensation : Annual OTE Range: $185,000-225,000 (50% base/ 50% variable). This range reflects multiple levels of experience for the role. Individual OTE will be determined based on relevant experience, skills, and the level at which the candidate is hired. Team Culture : A collegial, collaborative, fun work environment with frequent team events. Equity : All new hires are eligible for equity grant participation. Healthcare : Comprehensive & affordable insurance benefits with a variety of plan options. Retirement : 401(k) with employer match & employer-sponsored access to a retirement advisor. Family Benefits : Paid parental leave & reimbursement program for family planning services (such as fertility treatments, adoption, or surrogacy). Professional Development : Sponsored learning & development program (to cover classes, certifications, and more!). Food Perks : Fully stocked kitchen & lunch reimbursement program. Work Flexibility : Hybrid In-Office Tues/Weds/Thurs and WFH Mon/Fri with 5 Work From Anywhere weeks per year Pontera is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Hybrid|Mid
Jobs at Pontera
Jobs at Pontera

Pontera is a fintech company on a mission to help people retire better. Our software platform enables retirement savers to…

42m ago

IT Specialist

New York, New York, United States

$100k-$130k / year

Pontera is a fintech company on a mission to help people retire better. Our software platform enables retirement savers to get the help they need managing their 401(k) and other retirement plan accounts as part of a personalized strategy by their trusted financial advisor. Pontera is used by financial advisors across the nation– from SMB to Fortune 500 RIA firms, independent broker-dealers, plan custodians, and plan advisors. Backed by leading venture capital firms including ICONIQ Growth and Lightspeed Venture Partners, Pontera is built by talented individuals who share a dedication to helping people retire with greater security. Our team is fast-growing and driven to become one of the largest fintech companies in the world. Our culture is built on a people-first principle: in a complex and numbers-driven industry, we never lose sight of the people we serve and work alongside. That’s where you come in. DESCRIPTION Pontera is seeking a highly skilled and motivated IT Specialist to join the Global IT team and lead IT operations for the New York office. As part of Pontera’s Global IT organization, this position works closely with Infrastructure, Security, R&D, and Operations teams to support secure, stable, and scalable IT operations across the company. Serving as the primary IT owner for the NY office, the role is responsible for employee support, office infrastructure, endpoint management, SaaS administration, identity operations, and operational continuity in a fast-paced fintech environment. Responsibilities include hands-on operational support, infrastructure administration, endpoint and security operations, project execution, and cross-functional collaboration. The ideal candidate is a highly independent IT professional capable of managing operational responsibilities while collaborating within a global IT organization. RESPONSIBILITIES Onsite IT Operations & Employee Support Serve as the primary onsite IT owner for the NY office supporting approximately 100+ employees. Lead onsite operational response and coordinate escalations during infrastructure, endpoint, or office technology incidents. Provide hands-on technical support for hardware, software, SaaS applications, conferencing systems, and office technology. Deliver executive and business-critical support in a fast-paced operational environment. Manage onboarding and offboarding processes including device preparation, account provisioning, permissions management, and asset handling. Support office events and business activities requiring onsite IT support. Ensure timely resolution of operational and technical issues impacting employee workflows. Infrastructure Administration & Office Technology Manage and support office infrastructure including enterprise networking, firewalls, wireless networks, VPN connectivity, CCTV systems, physical access control, conferencing technologies, and office AV systems, using platforms such as Fortinet, UniFi, Cato, and Zoom. Coordinate with ISPs and local vendors for troubleshooting, maintenance, and operational continuity. Perform onsite troubleshooting for network, hardware, and office infrastructure issues. Support and administer cloud infrastructure services including Amazon WorkSpaces environments, cloud-hosted operational platforms, and related access/connectivity workflows. Support office expansions, relocations, cabling, and infrastructure deployment projects. Datacenter & Technical Operations Support Support operational activities related to datacenter infrastructure and internal technical environments. Coordinate with Infrastructure and R&D teams on maintenance, deployments, operational readiness, and troubleshooting activities. Assist with infrastructure implementations, hardware lifecycle activities, and onsite operational support when required. Endpoint Management & Identity Operations Manage MacOS and Windows endpoint lifecycle operations through MDM platforms including Kandji \Iru and Microsoft Intune , covering enrollment, compliance, patching, deployment, and troubleshooting. Administer identity and access management processes across SaaS platforms and internal systems using Okta and related identity platforms. Provision and deprovision users, groups, permissions, and application access based on operational and security requirements Collaborate with Security teams on endpoint compliance, remediation, and enforcement initiatives. SaaS Administration & Business Systems Support Support centralized SaaS operations and lifecycle management through platforms such as Torii , including onboarding, licensing, troubleshooting, access governance, and operational administration. Administer and support core business and collaboration platforms including Google Workspace, Zoom , and related SaaS environments. Partner with business stakeholders to support operational processes, business systems usage, and productivity workflows. Assist with SaaS integrations, automation initiatives, and operational improvements using platforms such as Workato and BlinkOps . Project Execution & Operational Initiatives Lead and execute onsite IT infrastructure and operational projects from planning through implementation and operational handoff. Participate in infrastructure, security, office expansion, and automation initiatives. Support cross-functional technical projects with global IT team, Security, R&D and Facilities teams. Contribute to process improvements and operational scalability initiatives. Documentation & Operational Ownership Maintain clear technical documentation for infrastructure, operational procedures, and support processes. Track operational tasks, incidents, and projects through Jira\ monday.com or equivalent platforms. Maintain operational ownership, prioritization, and accountability for onsite IT operations and service delivery. REQUIREMENTS Required Skills & Experience 5+ years of experience in IT operations, infrastructure administration, or onsite corporate IT environments. Strong hands-on experience supporting both Mac and Windows environments. Proven experience managing MDM platforms including Kandji and Microsoft Intune. Strong experience supporting office infrastructure including firewalls, switches, wireless networks, VPN connectivity, and office AV systems. Experience supporting SaaS administration, onboarding/offboarding workflows, and access management. Experience working with Security, R&D and Infrastructure teams on operational and compliance initiatives. Ability to independently prioritize, manage, and execute operational responsibilities with minimal supervision. Strong troubleshooting and operational ownership capabilities. Preferred Skills Experience supporting fintech or high-growth technology environments. Experience with Fortinet, UniFi, Cato, Google Workspace, Okta, and Azure Entra ID. Experience with scripting, automation, or operational workflow orchestration platforms such as Workato or BlinkOps. Experience supporting datacenter or infrastructure environments. Familiarity with AWS environments and Amazon WorkSpaces administration. Relevant certifications are an advantage. WHAT WE OFFER Compensation : Annual Salary of $100,000-$130,000 Opportunity : Have a major impact at a fast-growing startup that is revolutionizing the FinTech industry Team Culture : A collegial, collaborative, fun work environment with frequent team events Equity : All new hires are eligible for equity grant participation Healthcare : Comprehensive & affordable insurance benefits with a variety of plan options Retirement : 401(k) with employer match & employer-sponsored access to a retirement advisor Family Benefits : Paid parental leave & reimbursement program for family planning services (such as fertility treatments, adoption, or surrogacy Professional Development : Sponsored learning & development program (to cover classes, certifications, and more!) Food Perks : Fully stocked kitchen & lunch reimbursement program Work Flexibility : A hybrid office work model (In-Office Tues/Weds/Thurs and WFH Mon/Fri) & generous PTO day Occasional after-hours or project-related support may be required based on operational needs Pontera is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Hybrid
Jobs at Pontera
Jobs at Pontera

Pontera is a fintech company on a mission to help people retire better. Our software platform enables retirement savers to…

42m ago

Sr. Lead Client Partner, Real Money Gaming (tvScientific)

New York, New York, United States

About Pinterest: Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we’re on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product. Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other’s unique experiences and embrace the flexibility to do your best work. Creating a career you love? It’s Possible. At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we’re looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we’ll explore your foundational skills and how you collaborate with AI. Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here . tvScientific is the first and only CTV advertising platform purpose-built for performance marketers. We leverage massive data and cutting-edge science to automate and optimize TV advertising to drive measurable business outcomes. Our solution combines media buying, optimization, measurement, and attribution in one efficient platform, built by industry leaders with deep roots in programmatic advertising, digital media, and ad verification, now purpose-built for CTV performance advertisers can trust. As a Sr. Lead Client Partner, you’ll leverage your experience in performance marketing and digital advertising to champion the value of our product, empowering brands, companies, and agencies to achieve their advertising objectives through the power of CTV. Day to day, you'll strategically manage named account lists (NALs) within your industry vertical to drive targeted engagement and revenue growth. Currently, we are looking for someone based in NYC or within a commutable distance to the city. What you'll do: Lead the sales process from lead generation to deal closure, focusing on complex deals. Specialize in the RMG/Prediction industry, demonstrating a deep understanding of the market and customer needs. Drive revenue through client engagement, effectively communicating the value proposition of our products/services and managing client relationships to support revenue growth. Manage increasingly ambitious quotas, exceeding sales targets and delivering measurable business outcomes. Spend face time with clients and prospects; our relationships with our customers are incredibly important to us. Drive complex deal cycles involving multiple stakeholders and vendor review processes such as legal, security, or procurement. Mentor more junior professionals, providing guidance, support, and knowledge sharing to drive individual and team success. Collaborate with internal teams, including sales, product, and support, to ensure seamless execution of client initiatives and drive customer satisfaction. Stay informed about industry trends, market dynamics, and competitive landscape to anticipate client needs and proactively address challenges. Use AI to drive smarter enterprise selling: Leverage AI tools to prioritize named accounts, tailor retail-specific pitch angles, and prepare for multi-stakeholder meetings (including legal/procurement) to move complex CTV deals forward. What we're looking for: 10+ years in sales or account management in the digital advertising or performance marketing industry. Experience selling to enterprise brands in the RMG/prediction market. Deep understanding of the digital media and advertising landscape, with experience talking to customers and agencies about digital media, including CTV advertising. Experience with digital media platforms, MMPs, or supporting tools, working with major agencies. Able to drive a complex deal cycle involving multiple stakeholders and vendor review processes such as legal, security, or procurement. Strong leadership skills, with the ability to mentor and develop more junior professionals and demonstrate excellence in your field. Exceptional communication and interpersonal skills, with the ability to build rapport, influence stakeholders, and navigate complex client relationships. Comfortable engaging in conversations with customers and agencies about digital media. AI-first sales leadership: Comfortable using AI to speed up account research, pipeline strategy, and executive-ready narratives, while validating outputs against source-of-truth internal and partner data. Bachelor's degree in business, marketing, or related field preferred. You May Also Have: MBA or advanced degree in business or related field. Experience working with enterprise-level clients or agencies, managing complex accounts and large budgets. Certifications or training in digital advertising platforms, performance marketing, or related disciplines. In-Office Requirement Statement: We recognize that the ideal environment for work is situational and may differ across departments. What this looks like day-to-day can vary based on the needs of each organization or role. This role will need to be in the office for in-person collaboration 1-2 times per week and therefore needs to be in a commutable distance from the New York office. Relocation Statement: This position is not eligible for relocation assistance. Visit our PinFlex page to learn more about our working model. #LI-HYBRID #LI-LP1 At Pinterest we believe the workplace should be equitable, inclusive, and inspiring for every employee. In an effort to provide greater transparency, we are sharing the base salary range for this position. The position is also eligible for equity and incentive compensation. Final salary is based on a number of factors including location, travel, relevant prior experience, or particular skills and expertise. Information regarding the culture at Pinterest and benefits available for this position can be found here . US based applicants only$126,322—$260,074 USD Our Commitment to Inclusion: Pinterest is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best qualified people in every job. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion or religious creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, age, marital status, status as a protected veteran, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member) or any other consideration made unlawful by applicable federal, state or local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you require a medical or religious accommodation during the job application process, please complete this form for support. By submitting this application, I certify that all information submitted in my application and throughout the hiring process is true, accurate, and complete to the best of my knowledge. I understand that any false statement, omission, or misrepresentation may disqualify me from employment consideration or result in termination if discovered after hire.

Remote|Lead
Explore career opportunities at Pinterest | Pinterest Careers
Explore career opportunities at Pinterest | Pinterest Careers

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42m ago

Sr. Director, Consumer Communications

San Francisco, California, United States · Los Angeles, California, United States · New York, New York, United States

About Pinterest: Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we’re on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product. Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other’s unique experiences and embrace the flexibility to do your best work. Creating a career you love? It’s Possible. At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we’re looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we’ll explore your foundational skills and how you collaborate with AI. Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here . The Role Pinterest’s Consumer Communications function is at the center of how we build cultural relevance and connect with the audiences that matter most—across product storytelling, lifestyle and culture, and creator-led narratives. As Sr. Director, Consumer Communications, you’ll lead a team spanning product, lifestyle/culture and creator communications. Reporting to the Chief Communications Officer, you’ll own Pinterest’s consumer communications strategy end-to-end, serving as the CCO’s primary partner in translating the company’s consumer and brand vision into strategy and execution across consumer, culture and creator audiences. What you’ll do: Lead and develop a high-performing consumer communications organization with clear goals, strong accountability and a culture of excellence and creativity. Define and own the integrated consumer communications strategy for Pinterest—across product, lifestyle/culture and creator comms—ensuring coherence and alignment with company and brand priorities. Lead the product consumer communications practice, partnering closely with Product and Marketing to develop narratives that bring Pinterest’s product roadmap, visual search, shopping and safety/wellbeing features to life for consumers. Lead the lifestyle and culture communications team, setting the narrative vision for how Pinterest shows up in culture and driving strategies that resonate with lifestyle, culture, entertainment and trends media. Lead the creator communications practice, defining how we work with creators, influencers and public figures to tell Pinterest’s story and designing programs that put creator voices at the center of consumer narratives. Partner cross-functionally with Marketing, Editorial, Creative and Social teams to build integrated consumer campaigns—across earned, creator-led, experiential and social channels—that drive cultural relevance and brand love. Own the communications strategy for major consumer-facing moments (e.g., Pinterest Predicts, cultural tentpoles, brand collaborations, consumer product launches), determining where we show up, what stories we tell and how we integrate media, creators and experiences for maximum impact. Serve as the CCO’s primary partner on consumer-facing brand reputation—advising on narratives, opportunities and risks, and ensuring the CCO and executive team have the insight and strategic options needed for high-stakes consumer and cultural moments. Work with the CCO to establish measurement frameworks across the consumer communications portfolio, using data and reporting to demonstrate impact, inform strategy and continuously refine how we show up with consumers. Use AI to monitor and analyze cultural and media trends, synthesize consumer and audience insights, and accelerate development of content and recommendations—improving speed, insight and proactivity while maintaining human judgment and accountability. What we’re looking for: 14+ years of experience in consumer communications or a related field, with significant experience at a consumer brand, agency or consumer tech/platform company. 5+ years leading communications teams, including direct experience managing other managers and building high-performing, diverse organizations. Deep experience leading integrated consumer communications strategies and campaigns across product, lifestyle/culture and creator-led channels, from insight and positioning through execution. Proven track record building and overseeing creator and influencer programs, including working with talent reps and public figures to drive authentic, high-impact storytelling. Existing senior-level relationships with top-tier consumer, lifestyle, culture and trends media, and a history of using those relationships to shape narrative and drive agenda-setting coverage. Exceptional storytelling and writing skills, with experience developing high-quality consumer-facing materials across newsroom posts, social content, pitches, Q&As and executive/creator talking points. Demonstrated ability to advise and influence senior executives, drive alignment across highly cross-functional teams, and make clear strategic tradeoffs in a fast-paced, matrixed environment. Deep understanding of culture, trends, creators and media dynamics, with strong instincts for where Pinterest should lead in the cultural conversation—and how communications can move perception over time. Experience designing and leading consumer crisis and issues communications strategies, in close partnership with Policy, Trust & Safety, Legal and regional communications teams. Comfort using AI tools to enhance and accelerate consumer communications work (e.g., trend analysis, insight development, content drafting), with a commitment to verifying outputs and maintaining accountability for accuracy. Bachelor’s degree in Communications, Public Relations, Journalism or equivalent experience. In-Office Requirement Statement: We recognize that the ideal environment for work is situational and may differ across departments. What this looks like day-to-day can vary based on the needs of each organization or role. Given media proximity to LA, NY and SF, this role will need to be based in Los Angeles, New York or San Francisco and in the office for in-person collaboration 1–2 times per quarter. Relocation Statement: This position is not eligible for relocation assistance. Visit our PinFlex page to learn more about our working model. #LI-HYBRID #LI-RR4 At Pinterest we believe the workplace should be equitable, inclusive, and inspiring for every employee. In an effort to provide greater transparency, we are sharing the base salary range for this position. The position is also eligible for equity. Final salary is based on a number of factors including location, travel, relevant prior experience, or particular skills and expertise. Information regarding the culture at Pinterest and benefits available for this position can be found here . US based applicants only$256,001—$448,002 USD Our Commitment to Inclusion: Pinterest is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best qualified people in every job. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion or religious creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, age, marital status, status as a protected veteran, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member) or any other consideration made unlawful by applicable federal, state or local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you require a medical or religious accommodation during the job application process, please complete this form for support. By submitting this application, I certify that all information submitted in my application and throughout the hiring process is true, accurate, and complete to the best of my knowledge. I understand that any false statement, omission, or misrepresentation may disqualify me from employment consideration or result in termination if discovered after hire.

Hybrid|Director
Explore career opportunities at Pinterest | Pinterest Careers
Explore career opportunities at Pinterest | Pinterest Careers

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42m ago

Principal Engineer, Shopping & Delivery Infra

New York, New York, United States · San Francisco, California, United States · Palo Alto, California, United States · Seattle, Washington, United States

About Pinterest: Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we’re on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product. Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other’s unique experiences and embrace the flexibility to do your best work. Creating a career you love? It’s Possible. At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we’re looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we’ll explore your foundational skills and how you collaborate with AI. Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here . Pinterest is looking for a Principal Engineer to lead the technical strategy and execution for our Indexing & Retrieval Infrastructure across Core, Ads, and Shopping. This role sits at the center of our delivery infrastructure organization and will shape how fresh, relevant, and cost-efficient candidates are generated for the discovery experiences that power Pinterest at scale. What you’ll do: Define and drive the long-term technical vision for indexing and retrieval infrastructure across Core, Ads, and Shopping, aligning architecture investments to measurable improvements in freshness, quality, coverage, reliability, and cost efficiency. Lead cross-org initiatives to modernize Pinterest’s indexing architecture, including advancing unified real-time and incremental retrieval systems that support high-scale, high-quality candidate generation. Partner closely with engineering, product, ML, and infrastructure leaders to align priorities, resolve tradeoffs, and deliver shared platform capabilities that improve retrieval performance across multiple discovery surfaces. Raise the technical bar for retrieval infrastructure by guiding system design, architecture reviews, and execution on complex platform changes that span document ingestion, indexing, retrieval, and quality evaluation. Build shared platform capabilities such as common metrics, tuning surfaces, and debugging workflows that help teams understand and improve the tradeoffs between relevance, safety, engagement, revenue, and infrastructure cost. Mentor senior engineers and technical leaders across teams, fostering strong engineering judgment, inclusive collaboration, and high standards for operational excellence. Use AI to accelerate analysis, prototyping, and iteration on system design options, while applying engineering judgment and verification to ensure correctness, reliability, and quality. Use AI to streamline repeatable work such as summarizing technical investigations, drafting design artifacts, and synthesizing platform insights so teams can move faster on high-impact decisions. What we’re looking for: Deep expertise building and evolving large-scale indexing, search, recommendation, or ads retrieval systems, including real-time and incremental architectures, relevance tradeoffs, and cost-efficient distributed infrastructure. Strong technical leadership experience operating across multiple teams or organizations, with a track record of influencing direction, aligning stakeholders, and driving complex platform decisions to completion. Proven ability to lead large modernization efforts such as architectural convergence, migration from legacy systems, rollout of shared platforms, or introduction of new infrastructure capabilities at scale. Exceptional systems thinking and problem-solving skills, with the ability to connect platform design decisions to downstream product quality, ML needs, operational health, and business outcomes. Strong communication skills, including the ability to distill complex technical topics for senior technical and non-technical audiences, and to drive clarity in ambiguous, high-impact spaces. Demonstrated experience using AI to improve speed and quality in day-to-day engineering workflows, such as technical analysis, prototyping, design exploration, documentation, or synthesis of complex information. Strong track record of critically evaluating and validating AI-assisted work through testing, source-checking, peer review, and sound engineering judgment, with clear accountability for final decisions and deliverables. High integrity, ownership, and care in handling sensitive data and production-critical systems, including thoughtful use of AI without over-reliance and with strong attention to privacy, safety, and correctness. Bachelor’s or Master’s degree in Computer Science, Engineering, a related technical field, or equivalent experience. Relocation Statement : This position is not eligible for relocation assistance. Visit our PinFlex page to learn more about our working model. In-Office Requirement Statement : We recognize that the ideal environment for work is situational and may differ across departments. What this looks like day-to-day can vary based on the needs of each organization or role. This role will need to be in the office for in-person collaboration 1-2 times per quarter and therefore needs to be in a commutable distance from one of the following offices: PA, SF or Seattle offices. #LI-REMOTE #LI-AG8 At Pinterest we believe the workplace should be equitable, inclusive, and inspiring for every employee. In an effort to provide greater transparency, we are sharing the base salary range for this position. The position is also eligible for equity. Final salary is based on a number of factors including location, travel, relevant prior experience, or particular skills and expertise. Information regarding the culture at Pinterest and benefits available for this position can be found here . US based applicants only$285,452—$449,541 USD Our Commitment to Inclusion: Pinterest is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best qualified people in every job. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion or religious creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, age, marital status, status as a protected veteran, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member) or any other consideration made unlawful by applicable federal, state or local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you require a medical or religious accommodation during the job application process, please complete this form for support. By submitting this application, I certify that all information submitted in my application and throughout the hiring process is true, accurate, and complete to the best of my knowledge. I understand that any false statement, omission, or misrepresentation may disqualify me from employment consideration or result in termination if discovered after hire.

Hybrid|Lead
Explore career opportunities at Pinterest | Pinterest Careers
Explore career opportunities at Pinterest | Pinterest Careers

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