Cum selectăm joburile pentru tine

  • Competențele, titlul și experiența din CV-ul tău principal
  • Preferințele tale de onboarding și rolurile vizate
  • Căutările tale recente pe platformă

754 joburi în 6ms din 236,340 total

1mo ago

SEM Senior Manager

Sydney, New South Wales, Australia

✨ $110k-$140k / yearest.

The role / impact As the SEM Senior Manager, you will play a critical role in shaping the future of Xero’s global Paid Search program. This is a highly technical, hands-on role focused on using automation, AI and data to unlock scalable growth and improve how our SEM operation works. You will help evolve the technical foundations of the channel, from AI-powered optimisation workflows and automation through to feeds, scripting and new ways of using emerging technology across search. You’ll work closely with SEM specialists, Data Science, Marketing Technology and Product teams to turn complex performance challenges into scalable solutions. Your impact will go beyond campaign optimisation. You’ll help define how Xero applies AI and automation to Paid Search, build systems that improve decision quality and speed, and act as a senior technical voice across the organisation, translating complex ideas into clear opportunities for senior stakeholders. The team / how they connect You will join Xero’s global SEM team, a specialist group spanning technical SEM, bidding and optimisation, creative and AI. The team manages Paid Search across Xero’s global markets and is focused on using data, experimentation and technology to continually improve performance and unlock new growth opportunities. You’ll work closely with the Head of SEM and our existing SEM team, while partnering across Data Science, Marketing Technology, Product, CRO and the wider Performance Marketing organisation. As a senior leader within the team, you’ll bring new ideas, share your expertise and help elevate the technical capability of those around you. Initially, you will focus on: Evolving the technical foundations of our global SEM program, identifying opportunities to improve scalability, automation and performance Building and operationalising AI-powered workflows that automate optimisation, analysis, reporting and operational processes Advancing our AI-driven SEM capabilities, including automated bidding and decision-making systems, with robust validation, guardrails and measurement Identifying and delivering new automation opportunities, turning manual or complex SEM processes into scalable, reusable solutions Partnering with Data Science, Marketing Technology and Product to connect data, AI and emerging technology into our SEM ecosystem Exploring emerging search and AI capabilities, testing where new technologies can create genuine commercial advantage Where and how you can work Xero offers a hybrid working model that balances flexibility with the value of working together in person. You’ll spend time in our office collaborating with the team, while also having the flexibility to work from home when it makes sense. As part of a global SEM and Performance Marketing team, you’ll also collaborate regularly with colleagues and partners across different markets and time zones. Here are some of the things we are looking for Deep, hands-on SEM expertise, with experience managing large-scale, multi-market Paid Search programs and a strong understanding of Google Ads, SA360 and modern bidding and automation Proven technical builder capability, with experience designing and deploying automation, workflows or other technical solutions that solve real performance marketing problems Hands-on experience with AI and workflow orchestration tools, such as Tray.ai , AirOps, n8n, Make, Zapier, OpenAI, Claude or similar technologies Strong analytical and problem-solving skills, with the ability to work through complex performance and technical challenges and turn data into clear actions A proactive, solutions-first mindset, someone who naturally identifies opportunities, experiments and builds rather than waiting for a brief Strong communication and stakeholder skills, with the ability to translate complex technical concepts into clear recommendations and influence senior stakeholders A collaborative, low-ego approach, with a willingness to share knowledge, mentor others and elevate the technical capability of the wider team If you don’t tick every box, we’d still love to hear from you. We’re looking for deep SEM and technical capability, but we know great candidates can develop those skills through different experiences and career paths. At Xero, we value your skills, curiosity, passion and the unique perspective you can bring to our team.

Hybrid|Senior|Full-time|Software
Xero
Xero

Xero Jobs

1mo ago

Engineering Manager - ML & AI

Sydney, New South Wales, Australia · Melbourne, Victoria, Australia · Waitemata, Auckland, New Zealand · Wellington, Wellington, New Zealand

✨ $150k-$200k / yearest.

The role & impact As Engineering Manager in Machine Learning & AI Team, you'll lead a high-performing, inclusive team of ML and platform engineers, responsible for turning research and models into production-grade ML infrastructure that runs at scale. You'll balance predictable delivery with a relentless focus on system health, taking the lead on MLOps maturity, observability and the operational realities of running AI systems in production, not just shipping features. You'll work closely with senior individual contributors, including staff and principal engineers, who shape the technical architecture, while you focus on team growth, delivery rigour and championing AI-native workflows across the software development lifecycle. This is a role for someone who wants to build both the systems and the people capable of running AI at Xero's scale. The team & how they connect You'll join Xero's Data & AI organisation, within the AI Products division, reporting to the GM of ML Engineering. The team takes research and models from applied scientists and turns them into safe, scalable, production ML infrastructure that millions of small businesses rely on every day. It's a close, cross-functional group that partners tightly with Applied Science, Data Engineering and Product to move ideas from prototype to production. The team is currently working on Production ML infrastructure and MLOps supporting Xero's AI-native product suite Systems powering JAX (Just Ask Xero), Xero's conversational GenAI assistant Auto Bank Rec and smart document capture, including AI-powered transaction matching and extraction from bills and receipts Future work extending cash flow forecasting and other embedded ML capabilities Where and how you can work We support a flexible working model that empowers you to balance your professional and personal life. You will have the option to work in a hybrid capacity, combining the focus of remote work with the collaboration of our office spaces and team boost days to foster connection and alignment. Here are some of the things we're looking for, for this role You'll bring a strong track record of leading, coaching and developing engineers, with real experience building team capability over time Strong technical judgement across architecture, system design and engineering trade-offs is part of how you naturally operate You've translated business goals into executable engineering plans, balancing short-term delivery against long-term system health Delivering roadmaps predictably in fast-paced, evolving environments is familiar territory for you You stay hands-on when it counts, comfortable writing, reviewing or debugging production code to unblock your team or support an incident Experience with machine learning or AI systems is a bonus rather than a requirement, though genuine curiosity about the space will help you thrive here Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.

Hybrid|Manager|Full-time|Software
Xero
Xero

Xero Jobs

1mo ago

Lead Product Manager - AI Enablement

Wellington, Wellington, New Zealand · Melbourne, Victoria, Australia · Waitemata, Auckland, New Zealand · Sydney, New South Wales, Australia

✨ $140k-$190k / yearest.

The role / impact This is a rare chance to shape how an entire technology organization works in the AI era. Rather than shipping another standalone AI feature, you'll build the shared platforms and operating models that make AI-native delivery possible across Xero, spanning AI harnesses that help teams build faster with the right guard rails, gateways that makes using models safe and efficient, and agents that help reduce toil. You'll drive initiatives spanning across the full delivery lifecycle, combining strategy, execution and measurable organizational impact. You'll drive decision-making across products and teams, connect work happening in different phases of development, and train and coach others to build strong AI product practice. In line with our value to Go Bold, you'll set goals that stretch the team and help rethink, and not just solve, the problems in front of you. The team / how they connect This group shapes how products connect to Xero's wider AI strategy and objectives, and looks after the tools and ways of working that help thousands of Xeros deliver value. You'll build close relationships with Engineering, Security, Data and several other teams, keeping decisions joined up across the business. The team is currently working on / Initially, you will focus on Building and scaling the shared capabilities behind Xero's AI-native delivery model. Aligning stakeholders on strategy and priorities, and setting baselines for adoption, delivery speed, cost, quality and technology health. Publishing quarterly roadmaps, operating model and governance approach for the initiatives. Moving the highest-value workflows from pilot into repeatable adoption Where and how you can work We support a flexible working model that empowers you to balance your professional and personal life. You will have the option to work in a hybrid capacity, combining the focus of remote work with the collaboration of our office spaces and team boost days to foster connection and alignment. Here are some of the things we are looking for, for this role You bring strong platform product management experience, ideally across developer tools, infrastructure, data or AI. You think in systems, comfortably joining the dots across various phases and teams. Translating complex technical possibilities into clear outcomes and investment decisions comes naturally to you. Your approach to discovery, delivery and measurement is outcome-focused, and you know how to prove what's working. Ambiguity, evolving technology and incomplete information don't throw you off course. Curiosity and pragmatism sit alongside the resilience to turn early experiments into scalable products. Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.

Hybrid|Lead|Full-time|Software
Xero
Xero

Xero Jobs

1mo ago

Business Growth Specialist

Melbourne, Victoria, Australia · Sydney, New South Wales, Australia

✨ $60k-$90k / yearest.

The role & it's impact: In this role you will drive measurable growth by creating new revenue streams across small and medium business accounts. Through high-volume outreach, you will introduce key product integrations to existing customers, helping them streamline their operations and unlock platform value. By connecting clients to advanced financial tools, you will increase product penetration while delivering strong commercial outcomes. Your proactive efforts will directly support our customer success strategy while helping small businesses thrive with Xero. The team & how they connect: You will join a focused team dedicated to expanding small business adoption across the country. The team works closely alongside Marketing, Data Science, and the wider Customer Success team to turn customer insights into effective outbound campaigns. Together, they combine data-driven curated targets with high-energy engagement to expand our ecosystem footprint. Initially, the role will focus on: Executing high-volume outbound campaigns to engage assigned small business accounts. Promoting integrated payment and financial solutions including Stripe and GoCardless. Managing conversion pipelines using curated account lists provided by data science teams. Applying structured sales methodologies to track metrics and achieve target goals. Maintain Salesforce records and provide insights to optimise messaging and conversions Where and how you can work: This role is based in either Melbourne or Sydney. Xero supports flexible working environments with modern office spaces designed for collaboration and connection. You will enjoy a hybrid work pattern, balancing focused work from home with regular collaborative boost days in the office to connect with the team around you. Here are some of the things we are looking for: Direct experience in sales, customer success or business development roles with a focus on active outbound prospecting and building pipelines. Comfort operating in a fast-paced environment while meeting consistent activity and target metrics. Strong consultative communication skills to uncover customer needs and explain product benefits clearly. Proven track record of pipeline management and tracking conversion metrics in CRM systems like Salesforce. A self-motivated approach to sales activity combined with a collaborative mindset to share best practices with your team. At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team so we encourage you to apply even if your experience isn't a perfect match!

Hybrid|Full-time|Software
Xero
Xero

Xero Jobs

1mo ago

Engineering Manager - Data

Sydney, New South Wales, Australia · Melbourne, Victoria, Australia

✨ $140k-$180k / yearest.

The role / impact As our 'Engineering Manager - Data', you will lead the engineering team responsible for creating and maintaining core models on our data platform. In this role, you will balance strategic leadership with technical delivery, shaping platform architecture while staying close enough to execution to ensure delivery, stability, and quality standards are met. You will empower and grow senior engineering talent, establish operational standards, and manage risk and dependencies across key quarterly initiatives. Partnering closely with product, platform, and security teams, you will ensure high-quality, scalable data products are delivered to solve meaningful customer problems. The team & how they connect The 'Dataverse' team consists of nine engineers located across Australia, New Zealand, and Canada who build and maintain the core models in our data platform. Working across remote locations, the team collaborates closely to manage cross-team dependencies and maintain continuous alignment. They foster an environment grounded in knowledge sharing, constructive feedback, and empathy for stakeholders. Initially, the role may focus on Designing and building core models on the data platform using AWS and Snowflake infrastructure. Streamlining real-time data flows and streaming architecture across platform services. Leading delivery execution for complex data platform initiatives while managing dependencies and risks. Coaching senior engineers, elevating engineering standards, and supporting team adoption of DataOps practices. Where and how you can work This role offers flexible hybrid working arrangements based out of our Sydney or Melbourne offices. You can balance remote work with designated office boost days to connect, whiteboard, and collaborate in person with your team. Here are some of the things we're looking for, for this role: A background in data platform delivery alongside data engineering expertise and data modelling capability. Practical familiarity with cloud infrastructure like AWS and Snowflake, along with an understanding of real-time streaming technologies and data flows. Your leadership style combines delivery focus with the technical breadth required to guide architectural decisions and step in hands-on when required. Proven capability in coaching senior engineers, setting clear expectations, and supporting individual career progression. Demonstrated proficiency managing platform health, establishing Service Level Objectives, and leading operational performance. Strong collaborative skills to build trusted relationships across product, platform, and security teams. Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.

Hybrid|Manager|Full-time|Software
Xero
Xero

Xero Jobs

1mo ago

Business Growth Specialist

Sydney, New South Wales, Australia · Melbourne, Victoria, Australia

✨ $50k-$75k / yearest.

The role & it's impact: In this role you will drive measurable growth by creating new revenue streams across small and medium business accounts. Through high-volume outreach, you will introduce key product integrations to existing customers, helping them streamline their operations and unlock platform value. By connecting clients to advanced financial tools, you will increase product penetration while delivering strong commercial outcomes. Your proactive efforts will directly support our customer success strategy while helping small businesses thrive with Xero. The team & how they connect: You will join a focused team dedicated to expanding small business adoption across the country. The team works closely alongside Marketing, Data Science, and the wider Customer Success team to turn customer insights into effective outbound campaigns. Together, they combine data-driven curated targets with high-energy engagement to expand our ecosystem footprint. Initially, the role will focus on: Executing high-volume outbound campaigns to engage assigned small business accounts. Promoting integrated payment and financial solutions including Stripe and GoCardless. Managing conversion pipelines using curated account lists provided by data science teams. Applying structured sales methodologies to track metrics and achieve target goals. Maintain Salesforce records and provide insights to optimise messaging and conversions Where and how you can work: This role is based in either Melbourne or Sydney. Xero supports flexible working environments with modern office spaces designed for collaboration and connection. You will enjoy a hybrid work pattern, balancing focused work from home with regular collaborative boost days in the office to connect with the team around you. Here are some of the things we are looking for: Direct experience in sales, customer success or business development roles with a focus on active outbound prospecting and building pipelines. Comfort operating in a fast-paced environment while meeting consistent activity and target metrics. Strong consultative communication skills to uncover customer needs and explain product benefits clearly. Proven track record of pipeline management and tracking conversion metrics in CRM systems like Salesforce. A self-motivated approach to sales activity combined with a collaborative mindset to share best practices with your team. At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team so we encourage you to apply even if your experience isn't a perfect match!

Hybrid|Full-time|Software
Xero
Xero

Xero Jobs

1mo ago

Senior Mobile Engineer - React Native

Melbourne, Victoria, Australia · Sydney, New South Wales, Australia

✨ $100k-$125k / yearest.

The role and its impact We’re looking for a Senior Mobile Engineer to help shape and build the Xero Accounting App - our flagship mobile experience used by small businesses around the world to manage their finances wherever work takes them. You’ll be a key contributor as we continue to evolve our mobile architecture and accelerate our investment in React Native , helping us deliver high-quality customer experiences faster while maintaining a strong focus on reliability, performance and engineering excellence. This is a hands-on senior engineering role with meaningful ownership. You’ll take complex mobile features from idea to production and beyond, contributing to technical design, navigating ambiguity, making pragmatic engineering decisions and seeing the real-world impact of what you ship. Working across our React Native and broader mobile ecosystem, you’ll partner closely with Product, Design, backend and platform teams to solve challenging problems at scale. You’ll also have an impact beyond your own code, raising the engineering bar through mentoring, thoughtful code reviews and investment in the engineers around you. Through our partnership with Anthropic, you’ll help reimagine how we build software - embedding AI into everyday engineering workflows to accelerate delivery, improve quality and create more space for engineers to focus on the highest-impact problems. The team and how they connect We’re the engineering team behind the Xero Accounting mobile app , building experiences that help millions of small businesses manage critical financial workflows from their phones. We work in a high-velocity, cross-functional environment, partnering closely with Product and Design to create intuitive, beautiful and reliable mobile experiences. Our mobile engineers also collaborate deeply with backend, platform, web and domain teams across Xero. That means you’ll have the opportunity to influence not only what happens inside the app, but also the APIs, data flows and technical architecture that make great mobile experiences possible. The team is currently working on Ship meaningful customer value: Build and evolve React Native experiences across some of Xero’s most important customer workflows, including banking, invoicing, payments, notifications, tasks and file management. You’ll own complex features end to end, contribute to technical design and work across the mobile/backend boundary to shape APIs and data flows that enable great customer experiences. Evolve our React Native architecture: Help us build a modern, scalable mobile platform that enables teams to ship faster without compromising quality. You’ll contribute to architectural decisions, simplify complexity and help establish patterns that make React Native development more effective across the codebase. Operate at scale: Take responsibility for the software you ship in production. You’ll help ensure availability, performance, accuracy, security and scalability, automate manual processes, identify recurring failure patterns and participate in incident response and post-mortems. With a large active customer base, your engineering decisions have real impact. Improve engineering efficiency: Find ways to continuously improve how the team builds and delivers software. You’ll remove friction, simplify technical systems and use automation and AI-assisted development to shorten feedback loops and help the team move faster. Raise the engineering bar: Make the engineers around you better. Through mentoring, technical guidance, thoughtful code reviews and strong engineering judgement, you’ll help improve both the quality of our software and the capability of the team. At this level, coaching and technical influence are as important as the code you ship. Where and how you can work This hybrid role is based in Melbourne or Sydney , with flexibility in how you work. Our mobile engineering teams are distributed across both locations, with regular collaboration and dedicated boost days that bring teams together to solve problems, share knowledge and strengthen connections. Here are some of the things we’re looking for You have strong, demonstrable experience building and shipping production mobile applications using React Native . You understand the realities of building mobile software at scale - including performance, reliability, release management, observability and what happens when something goes wrong in production. You have owned complex mobile features end to end , from technical design and implementation through to release, measurement and ongoing operation. You’re comfortable working across the mobile/backend boundary. Experience with mobile backend systems, APIs or Backend-for-Frontend (BFF) patterns is highly valuable. You’ve shipped software to large, active user bases and understand how architectural and technical decisions change as systems and customer usage scale. You make pragmatic technical decisions, balancing delivery speed, customer impact, system health and long-term maintainability. You mentor and support other engineers with tangible outcomes, raising engineering standards through the way you collaborate, review code and approach technical problems. You actively use AI-assisted development, automation and modern engineering tooling to improve your effectiveness and help teams deliver value faster. Please apply even if your experience isn’t a perfect match. At Xero, we hire for capability, potential and the unique perspective you can bring to our teams and customers.

Hybrid|Senior|Full-time|Software
Xero
Xero

Xero Jobs

1mo ago

Senior Producer (Freelance)

Sydney, New South Wales, Australia

VaynerX VaynerX is a family of companies building brands for the now. Founded by Chairman Gary Vaynerchuk in January 2017, the modern-day parent company is home to relevance-driving businesses including VaynerMedia, ChukMedia, Tamara Group, Gallery Media Group, Eva Nosidam Productions, Tingley Lane Trading, and VaynerSpeakers. ABOUT VAYNERMEDIA VaynerMedia is a global integrated creative and media agency, built for today's consumers. As the Modern Agency of Record, it understands the nuances of today's attention landscape, empowering brands to win attention, drive relevance, and deliver business results. Founded in 2009, by Gary Vaynerchuk, the independently owned agency operates in 15 offices worldwide, including Amsterdam, Bangkok, Chicago, New Delhi, Kuala Lumpur, London, Los Angeles, Mexico City, Miami, New York, Tokyo, Toronto, Singapore, and Sydney. VaynerMedia is part of the VaynerX family of companies. ABOUT CHUKMEDIA ChukMedia is a VaynerX agency built to help enterprise brands move at the speed of culture. Combining entrepreneurial agility with enterprise-grade execution, ChukMedia partners with Fortune 500 and complex organizations to drive growth across brand, social, creative production, and modern marketing ecosystems ABOUT TAMARA GROUP: About Tamara Group (The Attention, Media, And Relevance Agency): Born from editorial, influencer, and experiential roots, Tamara Group is built to drive growth and disruption through the power of attention and cultural relevance. Culture is our key and Empathy is how we build it . VaynerMedia APAC is strong with a world-class combination of diverse backgrounds collaborating to put forward innovative, creative and strategic solutions to the one advantage that stands the test of time --- PEOPLE. The Pitch We believe everyone's got brilliant ideas. But what sets YOU apart from the rest? It's making a beeline for out-of-the-box, killer concepts with the ability to make stuff happen. We've got makers and creators - from illustrators to poets to musicians to 3D artists - who bring brands to life, creating and hijacking at the speed of culture. You’ll help us put our hearts and soul into our client's products. Solving business problems in unorthodox ways. Touching audiences with emotions. Mixing art and passion with logic and numbers. All to make magic happen. Our Senior Producers oversee all aspects of production: estimating, concepting, scheduling, talent, shoot, edit, visual effects, music, and delivery all through a creative execution lens. This position is the hub connecting the Account, Creative, Project Management, Strategy and Business Affairs departments. Producers coordinate with the digital, social, and experiential teams to ensure synergy of all assets and content. The ideal candidate supports the creative vision and comes from a culture of yes and winning. This role will be based in Australia and reporting directly to the Head of Production. Here’s where you come in. Support and execute the creative concept. Develop and articulate production rationale and recommendations. A resource to the agency for developing production solutions and strategies. Procure, review and negotiate production estimates. Coordinate and schedule productions. Organize and run pre-production meetings. Manage production budgets. Review and approve all production-related invoices. Advise agency stakeholders in all content production-related matters with creative and budgetary solutions for improving quality. Be an expert on filmmaking, photography, image capture, digital platforms and formats. Manage multiple projects as needed. Be client-facing as needed. Mentor junior producers. Define Vayner Success. Creative problem solver. Be one step ahead – anticipate and guide the team around pitfalls throughout the process. Be a diplomat – deal with conflicting personalities and agendas and be able to unite divergent viewpoints. Demonstrate fiscal responsibility and integrity. Be a savvy ad person who is able to understand strategies, platforms, trends and creativity. Be imaginative – bring your own ideas to the table. Have a strong visual sense. Be flexible – production is not an exact science. What a “Star” Would Entail Like A minimum of 7 years of production experience. Knowledge of all agency disciplines Excellent written and verbal communication skills Strong interpersonal and proactive problem-solving skills Detail-oriented, take-ownership attitude, self-organizing and highly skilled in time management to facilitate involvement in multiple projects Able to work independently with limited supervision, and communicate up, down and laterally to project stakeholders within the agency Proficient in MAC OS, Excel, Word, PowerPoint, Keynote (Adobe Suite & Smartsheet a plus) What you should know about VaynerMedia Think “lab” and not “agency”. We get excited about solving business problems, not creating advertising for the sake of making advertising. Our entrepreneurship DNA runs deep. We’re willing to break rules, try new things, and test hypotheses if it means better understanding our craft. It’s fun! Our environment (and pace) feels much more like a start-up than most agencies you might be used to. Hopefully that, and the opportunity to collaborate with the talented and enthusiastic crew, work with big brands excites you, as it does us. We can’t wait to meet you.

Senior|Contract
VaynerMedia Careers - Explore Job Openings & Join Our Dynamic Team
VaynerMedia Careers - Explore Job Openings & Join Our Dynamic Team

Join VaynerMedia and shape the future of digital marketing. Explore exciting career opportunities in a dynamic and innovative environment. Apply…

1mo ago

Campaign Manager

Sydney, New South Wales, Australia

About Teads Teads is a leading omnichannel advertising platform focused on driving outcomes for brand and performance advertisers across screens. With a focus on meaningful business outcomes for branding and performance objectives, Teads drives value by leveraging predictive AI technology to connect quality media, beautiful brand creative, and context-driven addressability and measurement. Teads is directly partnered with more than 10,000 publishers and 20,000 advertisers globally. The company is headquartered in New York, New York with a global team of around 1,700 people in 30+ countries. For more information, visit www.teads.com. About the Opportunity & Team This role sits within our ANZ Campaign Management team, reporting directly to the Director, Campaign Management ANZ. Following our continued growth across Australia and New Zealand, this team is responsible for driving our advertiser-first strategy and operational excellence across the region. You will collaborate daily with cross-functional partners across Sales, Demand Operations, Teads Studio, and Data & Insights to deliver high-performing omnichannel digital ad campaigns and solve complex advertiser challenges. About the Role Core Mission: Act as the strategic execution anchor delivering flawless digital ad campaigns across the ANZ market. Team Alignment: Work closely with internal commercial, operational, and creative teams to translate client objectives into impactful digital campaigns. Scope of Ownership: Take full accountability for managing the end-to-end lifecycle of direct and programmatic campaign executions, from setup and tagging to continuous optimization and post-campaign analysis. Impact Metric: Success in this role means achieving full campaign delivery within SLA, maximizing client KPIs, and maintaining high account satisfaction over the next 12 months. What You’ll Bring Strategy & Campaign Optimization: Orchestrate and execute end-to-end digital, video, and display ad campaigns across Teads' premium publisher network. Identify campaign performance bottlenecks and proactively introduce performance optimizations, targeting refinements, and dynamic delivery solutions. Review and analyze key operational inputs; such as viewability, CTR, VTR, and delivery pace to optimize daily performance and maximize ROI for clients. Execution & Flawless Delivery: Own day-to-day operations, tracking setup, tag management, and pipeline delivery, ensuring all deliverables meet strict SLA and compliance guidelines. Maintain data integrity and campaign parameters across internal platforms and third-party ad servers/DSPs. Troubleshoot creative, tracking, or tag implementation issues promptly to guarantee smooth campaign launches. Stakeholder Management & Collaboration: Cultivate trusted, advisory relationships with internal sales teams and external agency trading desks. Serve as the primary operational point of contact during campaign lifecycles, translating complex performance data into clear, actionable summaries. Partner with Teads Studio and Insights teams to turn campaign results into compelling narratives for client business reviews. What You’ll Get At Teads, your scope is bigger than your title. Here is what you can count on in return: Meaningful scope & real ownership, working with real regional impact and trusted autonomy. Global exposure and genuinely complex challenges at real scale, 2.2Bn users / month and 18Bn ad opportunities / day. Smart, ambitious peers across 30+ markets in a collaborative setup. A genuinely human culture, high care alongside high accountability. Real investment in your growth with structured mentorship, coaching, courses, workshops, certifications, and leadership development programs. What Will You Bring to the Team? Must-Haves (The Baseline Bar) Core Experience: Minimum 2 years of executing digital or programmatic ad campaigns within an AdTech, media agency, or publisher environment. Domain Expertise: Hands-on proficiency with DSPs, ad servers, third-party verification tools (e.g., DoubleVerify, IAS, Moat), and programmatic buying mechanics. Communication: Clear, confident communication skills with the ability to explain technical execution details to commercial stakeholders. Location/Legalities: Right to work in Australia without requirement for future visa sponsorship. Nice-to-Haves (The Performance Multiplier) Prior experience navigating media agency trading relationships across Australia and New Zealand. Familiarity with dynamic creative optimization (DCO) or interactive video ad formats. Relevant industry platform certifications (e.g., Google Display & Video 360, The Trade Desk). Bonus Points You leverage AI tools as a co-pilot to streamline reporting, data analysis, or daily workflow automation. You uniquely combine technical operational rigor with a commercial mindset. At Teads, your impact travels further . Life at Teads At Teads, we don’t just offer new roles - we blend creativity, technology, and data to shape the future of media. You’ll work with smart humans, meaningful brands, and cool tools, all while helping redefine how advertising works in a world that demands more transparency, better insights, and smarter strategies. As a Teadster, you’ll play a critical role in shaping our future success in the region. Here’s why Teads stands out: We've merged two open internet category leaders—Outbrain and Teads—to create the ‘new’ Teads, a unified omnichannel platform that drives results from branding to performance across all screens, including CTV, mobile, and web. As part of our team, you’ll thrive in a collaborative and forward-thinking environment that fosters innovation, creative problem-solving, and continuous learning. Teads is committed to your success, offering the support, tools, and development opportunities you need to excel in your role. Our company culture is welcoming, dynamic, diverse, global, and built on top performance. Teads is an equal employment opportunity employer and committed to diversity and inclusion at all stages of recruitment and employment. Our team is made up of individuals who are approachable, resourceful, passionate, and proactive. We foster a sense of belonging through our Employee Resource Groups – employee-led groups in which we debate topics and drive change: environmental, women empowerment, charitable initiatives to diversity, equity, and inclusion, you’ll be able to share your passions with likeminded people.

Manager|Visa Sponsor
Jobs at Teads
Jobs at Teads

About Teads Outbrain Inc. (Nasdaq: OB) and Teads S.A. combined on February 3, 2025 and are operating under the new…

1mo ago

Technical Support Specialist

Sydney, New South Wales, Australia

Fin , now part of Salesforce, is on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system. Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI. Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce. What's the opportunity? With the advent of AI, the nature of customer support has changed dramatically - as have the humans who provide it. Our next Technical Support Specialist will be someone who thrives in autonomy, is deeply curious, fluent in AI tools and holds an extremely high bar not just for themselves, but for their teammates. As a Technical Support Specialist, you'll own complex technical queries around some of our most nuanced features, serve as a point of escalation for your colleagues for the most tricky investigations, consistently provide world class customer support, collaborate with our customers proactively to help them make the most of our platform and help drive improvements in product, processes, and peer development. You'll use AI tools alongside your own expertise to handle complex cases efficiently and play a role in shaping a culture of continuous improvement. We ship product updates consistently, so if constant learning excites and energises you, this environment will suit you well! If this is the kind of role that excites you, then we want you as our next Technical Support Specialist. What will I be doing? Communicating efficiently and effectively with our customers - we use our own product to do most of our support, but outbound phone calls are part of our offering too. Owning customer communications and issues from initial contact until resolution. Becoming an encyclopedia of knowledge about how Intercom works and what it is capable of. Being the one responsible, along with the Support team, to ensure that all customers have a great experience with the product - a crucial part of the role is ensuring we make the product as easy to use, reliable, bug-free, and fast as possible. Working directly with product teams to identify current issues and, synthesizing the diverse feedback you hear from our customers, offer informed opinions on potential solutions. Debugging complex issues with an understanding of both our own codebase and the many technologies employed by our customers. Utilizing inherited and learned technical knowledge to build tools that will help increase the efficiency and effectiveness of the team and its processes. Influencing the direction of the Intercom product through daily communication with our customers and consistent collaboration with our product teams. What your first 6 months will look like: In your first 30 days you will: Complete company onboarding, becoming familiar with Intercom’s values, strategy, and goals. Dive into CS-specific trainings to learn the product and CS workflows and successfully pass relevant assessments. Start talking to customers in the inbox and build “inboxing” fundamentals through Paired Inboxing sessions. Showcase successful and proactive communication about your training progress and needs/questions that arise. In your first 60 days, you will: Continue to complete CS trainings and pass relevant assessments successfully and on schedule. Independently inbox using the resources and supports provided; be able to identify Problems to be Solved and address all pieces of the customer’s query. Demonstrate ownership in the execution of your work. Showcase successful and proactive communication, building on above - begin a habit of having items prepared for 1:1 discussion and driving the agenda. In your first 90 days, you will: Receive QA reviews and action feedback. Begin a personal growth tracker document (or Individual Development Plan) with your manager for ongoing development and showcase a proactive approach to personal and career development. Contribute outside of the inbox via sharing suggestions and ideas for how we can improve. Successfully meet KPI targets and/or goals. Demonstrate Intercom’s Values in your work and alignment with the company vision and strategy. What skills do I need? 3-4+ years of technical support experience, ideally within a software/SaaS environment. Solid understanding of tech fundamentals & modern day tools (Slack, Chrome, Coda, etc.) A basic understanding of APIs and webhooks, navigating developer documentation to know what is and isn’t possible with Intercom’s REST API. Strong customer focus (excels at & enjoys helping customers) Strong communication skills (ability to question, clarify, empathize, use appropriate tone & language, personable) Strong problem solving skills (ability to think critically and learn on-the-fly) Ability to troubleshoot and utilize resources to answer questions on baseline topics Ability to take on & action feedback, as well as deliver feedback consistently and at a high quality to peers, managers and cross-functional partners. Excitement for a support environment that has fully embraced AI solutions as the next step towards providing world-class customer support. Demonstrated success working with Key Performance Indicators (KPIs) or other metrics/quotas. Bonus skills & attributes Experience using Intercom, or similar SaaS platforms. Experience as Tier 2 or similar level of support. Experience in coaching & mentoring teammates. Experience in helping customers make the most of their current subscriptions. Experience in using AI tools (Glean, ChatGPT, Gemini etc.) to troubleshoot customer issues. You’ll Thrive Here If You: Are passionate about leveraging AI to enhance support experiences and drive team performance. See support as an exciting opportunity to solve daily customer related puzzles. Like finding ways to work smarter, not just harder. Are hungry to learn, iterate, and help build something great. Are excited by ownership, accountability and feedback—you don’t just do the work, you shape how it’s done, and are ok with sharing both constructive feedback & kudos about it. #LI-Hybrid Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at fin.ai/careers . Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. Policies Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values . Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Hybrid
Fin
Fin

Customer communication

1mo ago

Senior AI Deployment Consultant

Sydney, New South Wales, Australia

Fin , now part of Salesforce, is on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system. Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI. Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce. What's the opportunity? It’s an exciting time at Fin - especially within our Deployment Services team. We’re helping some of the world’s most innovative companies transform how they support their customers through AI-powered customer service. As a Senior AI Deployment Consultant , you’ll lead our largest and most complex customer deployments, combining world-class project management with hands-on technical configuration of the Fin platform. You’ll be the trusted advisor who ensures our customers achieve value quickly and at scale, guiding them not only to do the foundations, but set a direction on how they measure their impact with AI. You’ll partner with a dedicated team of engineers for complex technical work while managing the overall project strategy, timeline, and delivery. This is a perfect role for someone who thrives at the intersection of technology, customer success, and execution excellence. What will I be doing? Own end-to-end deployment programs for our largest customers, ensuring successful and timely implementation to Fin - acting as a primary point of contact throughout. Hold projects to scope, schedule, and budget that align with each customer’s unique goals and support model and keep GTM partners current on project state. Lead discovery sessions to understand complex customer requirements and translate them into actionable technical and project plans. Own the hands-on configuration of the Fin platform—spanning automation, workflows, and analytics—while orchestrating technical readiness across data migrations, integrations, and security protocols. Partner with Forward Deployed Engineers to solve complex technical hurdles while maintaining autonomy over the vast majority of platform implementation. Coordinate technical readiness activities, including integrations, data migrations, and security reviews. Run projects with operational precision: maintained risk logs, a structured reporting cadence to both customer and internal leadership, clear escalation paths, and documented decisions. Surface risk early enough that it can be mitigated rather than managed. Partner with Sales, Customer Success, Product, and R&D - shaping deployment strategy up front and feeding what you learn in the field back into the roadmap. Contribute to the evolution of our Deployment Services methodology, templates, and best practices. Apply AI tooling to your own delivery work to compress discovery, documentation, and asset creation - and share what works back to the team. What skills do I need? 5+ years of experience in customer-facing implementation, deployment, or professional services roles, ideally within SaaS or AI technology companies. A track record of delivering large, complex, multi-stakeholder projects on time and on budget with low escalation rates - and a clear point of view on the operating discipline that makes that repeatable. Hands-on technical capability. You can configure platforms yourself, and you're fluent enough in APIs, data flows, and integration patterns to know when a requirement is a config problem versus an engineering one. Exceptional communication and relationship-building skills, capable of influencing both executives and technical stakeholders. Strong judgment under ambiguity - you can prioritize, decide, and move when requirements aren't fully formed, and you're resilient in a fast-paced, changing environment. Daily use of AI tooling in your own workflow - discovery synthesis, documentation, customer assets - and the ability to show how it's changed your delivery pace. We'll ask about this. Experience with Intercom Helpdesk, Zendesk, Salesforce, or similar CX platforms is a plus. How Will I Be Measured? Automation Rate - Are you driving your customers to achieve high adoption of Fin? CX Score — do customers rate the deployment experience highly? On-time, on-budget delivery — do your projects land against the timeline and scope you committed to? Time-to-value — how quickly do customers get to a working, measurable Fin deployment? Contribution to the team — the templates, mentorship, and best practices you leave behind. #LI-Hybrid Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at fin.ai/careers . Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. Policies Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values . Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Hybrid|Senior
Fin
Fin

Customer communication

1mo ago

Manager, Solutions Engineering

Sydney, New South Wales, Australia

Fin , now part of Salesforce, is on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system. Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI. Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce. What's the opportunity? We’re seeking a transformational Solutions Engineering leader to lead our Mid-Market and Enterprise SE teams. You’ll be a pivotal figure in helping Intercom scale its AI-driven support platform to some of the world’s most well-known brands. This role will shape how we engage with large, complex organisations, defining our go-to-market, building a world-class team, and delivering tangible customer outcomes through innovation and credibility. This role is both strategic and hands-on. You will lead a Solutions Engineering team focused on winning complex deals, creating vertical-specific solution architectures, and building repeatable playbooks. We believe in leaders who are open to be a player and a coach, regardless of seniority. You’ll collaborate closely with Sales, Success, Product, Engineering, and Services to deliver customer transformation through Intercom’s AI-first platform – be it through strategic guidance as a senior leader on the team, or securing deals with your own technical credibility where needed. What will I be doing? Define and evolve the strategic vision and go-to-market (GTM) approach for the Solutions Engineering function. Lead, coach, and scale a high-performing SE team across global regions and core verticals. Operate as a player-coach, actively engaging in strategic deals while developing team capabilities. Support complex, six-figure sales cycles with technical guidance, architecture, demos, and product evaluation support, as well as sales expertise. Serve as a trusted technical advisor and executive point of contact for large customers. Partner closely with Sales, Product, Marketing, and R&D to shape verticalized GTM motions and solution strategy. Champion a customer-obsessed culture across the pre-sales journey – from outbound to implementation. Lead discovery, design, and delivery of tailored technical solutions, including PoCs and business value assessments. Build reusable, scalable solution frameworks, and industry-specific technical assets. Advocate for customer needs and insights internally to influence product roadmap and prioritization. Represent Intercom and the SE function externally through executive meetings and strategic events. Foster strong relationships with C-level stakeholders, translating AI product capabilities into tangible business impact. What skills do I need? 5+ years of pre-sales experience as a Sales Engineer, Solutions Engineer/Architect, or related individual contributor role. Having 2+ years of experience leading technical pre-sales teams, with a proven track record of hiring, mentoring, and managing high-performing teams. Ideally, experience selling AI, data, or highly technical products; or at the very least, deep curiosity and utilization of AI on your day-to-day. Comfortable with ambiguity in environments with an ability to stay focused and thrive under pressure while working with customers to solve their most challenging issues. Have a humble attitude, and a passion to help others, with a willingness to learn whatever it takes to support the team and help our customers thrive. A track record of consistently delivering revenue numbers, producing accurate forecasts, while maintaining a focus on team development and growth Able to travel internationally on average once a month Excellent communication and presentation skills #LI-Hybrid Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at fin.ai/careers . Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. Policies Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values . Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Hybrid|Manager
Fin
Fin

Customer communication

1mo ago

Relationship Manager

Sydney, New South Wales, Australia

✨ $70k-$95k / yearest.

About the role: As Plenti continues to grow, we’re inviting expressions of interest from talented professionals who are interested in future Relationship Manager opportunities. As a Relationship Manager, you’ll build and grow a portfolio of broker relationships, driving engagement, utilisation and origination across Plenti’s Consumer or Commercial finance products. You’ll work closely with a Business Development Manager to identify and develop high-potential broker relationships, support active deal pipelines and help grow Plenti’s share of wallet across the broker network. This is a great opportunity for someone with a strong foundation in sales or account management who is ready to take the next step in their career and develop their expertise in finance. Key Responsibilities: Build trusted, long-term relationships with our broker network and identify opportunities to increase engagement and utilisation across Plenti’s finance products Develop targeted strategies to grow Plenti’s share of wallet and position us as a trusted partner across a broad range of lending needs Partner closely with your Business Development Manager to identify and onboard high-potential brokers, creating a positive experience from day one Work alongside your BDM to manage deal pipelines, keep opportunities moving and deliver a responsive, high-quality experience for brokers Identify opportunities to deepen existing relationships and introduce brokers to the breadth of Plenti’s lending proposition Collaborate with credit, operations, marketing and wider teams to solve challenges, support brokers and continually improve the broker experience About you: You’re a relationship-focused professional who enjoys building strong connections, creating value for customers and achieving strong commercial outcomes. You’re proactive, organised and comfortable taking ownership, while also knowing when to collaborate with others. You’re curious, commercially minded and enjoy finding ways to create better outcomes for customers. You will have: 3+ years’ experience in sales, account management or financial services, preferably within third-party intermediary channels or broker environments A track record of achieving sales targets and delivering strong commercial outcomes Strong relationship-building and communication skills The ability to work independently while contributing effectively as part of a team A genuine interest in developing your career in finance Knowledge of financial lending products and/or credit risk underwriting is advantageous, but not essential Why consider a future opportunity with Plenti? Join a growing business where you’ll be supported to learn, develop and build your career in lending. You’ll work alongside experienced colleagues, gain exposure to a broad range of lending solutions and build relationships across the industry. As you grow into the Relationship Manager role, you’ll have the opportunity to take on new challenges, make an impact and shape your career with Plenti. If you’re interested in a future opportunity, we’d love to hear from you. We’ll review expressions of interest and reach out to people we’d like to connect with to learn more about your experience, career goals and what you’re looking for next — even before a specific role becomes available. Please note: This is an Expression of Interest for potential future opportunities and does not relate to a specific current vacancy. What's life like at Plenti? Working at Plenti means joining a team that is high-performing, diverse, customer-focused and collaborative. It’s a place where everyone can “make it happen” and share in the results and success. If being in a dynamic industry as part of a market-leading fintech sounds like you, then join to help us reshape Australia’s financial eco-system for the good. In return, you will enjoy a culture of innovation and entrepreneurship to take your career further. We offer flexible working and volunteer and study leave to develop your skills. We also have monthly social events, office snacks, company Townhalls and D&I initiatives and events to help you connect with your colleagues. Plenti is committed to a diverse and inclusive workforce. We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people and people with disabilities. When you apply, let us know of any reasonable adjustments you may need during the interview process so we can accommodate you.

Hybrid|Mid|Full-time|Finance
Plenti
Plenti

Job openings at Plenti

1mo ago

Portfolio & Pricing Manager

Sydney, New South Wales, Australia

✨ $105k-$135k / yearest.

About the role: We’re looking for an experienced Portfolio & Pricing Manager to join our Finance team and play a key role in shaping the performance and profitability of our Consumer Lending portfolio across Personal Loans and Consumer Auto. This is a commercially focused role sitting at the intersection of Finance, Product, Risk, Treasury and Distribution. You’ll use data, financial analysis and commercial insight to understand what is driving portfolio performance, identify opportunities and help the business make informed decisions around growth, pricing, profitability and investment. You’ll have the opportunity to work across a broad range of initiatives from pricing strategy and portfolio optimisation through to business cases, new propositions, AI and automation. Key responsibilities: Portfolio & Profitability: Analyse portfolio performance, profitability, margin, funding costs and credit outcomes, turning insights into opportunities to improve returns. Pricing & Optimisation: Lead pricing analysis, support risk-based pricing and assess the impact of pricing decisions on volume, margin, risk and customer outcomes. Commercial Strategy: Build financial models, forecasts and business cases to support new products, strategic initiatives, investments and longer-term lending strategy. Channel & Customer Economics: Assess broker, channel, product and customer profitability to identify opportunities to improve commercial outcomes. AI & Business Improvement: Evaluate AI, automation and technology opportunities, quantify benefits and support investment decisions and value tracking. Commercial Insights: Translate complex analysis into clear recommendations and partner with senior stakeholders to drive better business decisions. About you: You’re commercially curious, with strong judgement and a drive to understand the “why” behind portfolio performance. You can simplify complex analysis into clear recommendations, confidently challenge assumptions and influence senior stakeholders. You’re proactive, solutions-focused and comfortable taking ownership of complex problems to deliver meaningful commercial outcomes. You will have: 5+ years' experience across portfolio management, pricing, commercial analytics or related roles within financial services Experience in consumer lending, retail banking, automotive finance, asset finance or unsecured lending. Strong understanding of lending economics, profitability, pricing, margin and credit risk. Strong financial modelling, forecasting and business case experience. Advanced Excel and strong SQL skills, with experience in Power BI, Tableau or similar. Strong commercial judgement and analytical problem-solving skills. The ability to challenge assumptions, simplify complex information and communicate clear recommendations. A proactive, curious approach and confidence working across multiple stakeholders. What's life like at Plenti? Working at Plenti means joining a team that is high-performing, diverse, customer-focused and collaborative. It’s a place where everyone can “make it happen” and share in the results and success. If being in a dynamic industry as part of a market-leading fintech sounds like you, then join to help us reshape Australia’s financial eco-system for the good. In return, you will enjoy a culture of innovation and entrepreneurship to take your career further. We offer flexible working and volunteer and study leave to develop your skills. We also have monthly social events, office snacks, company Townhalls and D&I initiatives and events to help you connect with your colleagues. Plenti is committed to a diverse and inclusive workforce. We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people and people with disabilities. When you apply, let us know of any reasonable adjustments you may need during the interview process so we can accommodate you.

Hybrid|Senior|Full-time|Finance
Plenti
Plenti

Job openings at Plenti

1mo ago

Commercial Pricing Analyst

Sydney, New South Wales, Australia

✨ $70k-$85k / yearest.

About the role: As a Commercial Pricing Analyst at Plenti, you will play an important role in supporting pricing and profitability decisions across our lending portfolio. You will develop and maintain the models and analysis that underpin pricing decisions, monitor the competitive landscape and translate market insights into a clear view of Plenti’s positioning. You will contribute to the development and optimisation of pricing strategies, using data and analysis to identify opportunities, evaluate performance and support commercial decision making. You will also support business cases, investment decisions and commercial analysis for senior leaders, providing exposure to a broad range of strategic priorities across the business. This is a high-impact role for an analytical, commercially minded thinker who enjoys solving complex problems and turning insight into action. Key responsibilities: Support the development, execution and ongoing performance monitoring of pricing strategies across Plenti’s lending channels Build, maintain and continuously improve sophisticated analytical and pricing models, leveraging statistical, database and AI tools Monitor market conditions and competitor activity, assessing their potential impact on pricing, volume and margin Design and evaluate pricing tests, using rigorous lookback analysis to understand what worked, what didn’t and why Help shape and continuously improve Plenti’s pricing processes and governance framework, including preparing insights and recommendations for pricing forums Support business cases, investment decisions and ad hoc commercial analysis for senior leaders Identify opportunities to improve pricing performance, portfolio profitability and decision-making through data-driven experimentation About you: You bring strong analytical rigour, commercial judgement and the ability to turn complex data into clear, actionable insights. You communicate with impact, build trusted stakeholder relationships and are confident challenging assumptions to drive better commercial decisions. You will have: 2+ years’ experience in pricing, commercial analytics or a similar analytical role A degree in Finance, Economics, Statistics, STEM or a related quantitative discipline Strong financial modelling and analytical skills, including advanced Excel Strong SQL capability, with experience building reporting and dashboards using BI tools (Databricks experience is highly regarded, though not essential) Practical experience using AI tools such as Claude to analyse data, build reporting and improve processes, with the judgement to know when outputs require verification Exposure to product or portfolio profitability analysis, ideally within financial services Excellent presentation skills and the ability to communicate complex analysis clearly and effectively What's life like at Plenti? Working at Plenti means joining a team that is high-performing, diverse, customer-focused and collaborative. It’s a place where everyone can “make it happen” and share in the results and success. If being in a dynamic industry as part of a market-leading fintech sounds like you, then join to help us reshape Australia’s financial eco-system for the good. In return, you will enjoy a culture of innovation and entrepreneurship to take your career further. We offer flexible working and volunteer and study leave to develop your skills. We also have monthly social events, office snacks, company Townhalls and D&I initiatives and events to help you connect with your colleagues. Plenti is committed to a diverse and inclusive workforce. We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people and people with disabilities. When you apply, let us know of any reasonable adjustments you may need during the interview process so we can accommodate you.

Hybrid|Junior|Full-time|Finance
Plenti
Plenti

Job openings at Plenti

1mo ago

Director, Business Development APAC

Melbourne, Victoria, Australia · Sydney, New South Wales, Australia

About Us Riskified empowers businesses to unleash ecommerce growth by taking risk off the table. Many of the world’s biggest brands and publicly traded companies selling online rely on Riskified for guaranteed protection against chargebacks, to fight fraud and policy abuse at scale, and to improve customer retention. Developed and managed by the largest team of ecommerce risk analysts, data scientists and researchers, Riskified’s AI-powered fraud and risk intelligence platform analyzes the individual behind each interaction to provide real-time decisions and robust identity-based insights. Riskified is proud to work with incredible companies in virtually all industries including Booking.com, Acer, Gucci, Lorna Jane, GoPro, and many more . We thrive in a collaborative work setting, alongside great people, to build and enhance products that matter. Abundant opportunities to create and contribute provide us with a sense of purpose that extends beyond ourselves, leaving a lasting impact. These sentiments capture why we choose Riskified every day. About the Role * This role can be based in Sydney or Melbourne Riskified’s Growth team plays a key role in defining and executing the company’s expansion strategy. We are looking for an enthusiastic, highly intelligent, and motivated individual to lead a team of motivated Business Development Representatives. You will work with various teams across the company in defining and executing our expansion strategy. Essentially, you’ll be joining a global growth team of a publicly traded FinTech company and will be using your skills, expertise and energy to make a huge impact. What You'll Be Doing Lead and develop a team of driven business development professionals Experience leveraging AI to customize and scale cold outreach. Maximize team efficiency to generate quality sales opportunities through proactive, strategic prospecting as well as researching industries and individual companies Work directly with our VP of Sales, VP of Business Development and leadership teams to define Business Development strategies Represent Riskified at industry events and meetings with potential clients Develop a deep understanding of the payments industry and build relationships with key players in the space Qualifications Experience as a people manager - building and managing growth teams within Japan and/or Australia 3-5+ years of experience managing Business Development or Sales teams with complex sales cycles Ability to quickly understand Riskified’s suite of products and their place within the payments and eCommerce technology space Naturally analytical with a deep intellectual curiosity Ability to work in a fast-paced sales environment. This requires balancing close collaboration with colleagues and being self-directed and tenacious, while taking several different responsibilities Fluent in English, fluency in Japanese is a plus In The News Reuters: General Atlantic-Backed Riskified is Valued at 4.3 BLN in NYSE Debut FoxBusiness: Fraud Protection Platform 'Riskified' Begins Trading on NYSE Announcing Riskified's $165M Funding Round Fortune Magazine: 25 Best Workplaces in New York Calcalist: Riskified is the Most Promising Startup Inc Magazine: Best Workplaces Built In NYC: 100 Best Workplaces TechCrunch: Riskified Prevents Fraud on Your Favorite eCommerce Site Riskified is deeply committed to the principle of equal opportunity for all individuals. We do not discriminate based on race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, or any other status protected by law.

Director
Careers at Riskified - Open Job Opportunities - Riskified51873A37-9004-4540-BAC8-5CF464D5C7D7
Careers at Riskified - Open Job Opportunities - Riskified51873A37-9004-4540-BAC8-5CF464D5C7D7

We’re looking for bright, proactive, driven, and naturally curious people to join our team. Check out the open positions and…

1mo ago

Head of Electrical Engineering, AI Factory Development

Sydney, New South Wales, Australia

Firmus Technologies Firmus Technologies is a global leader pioneering the development and operation of efficient AI infrastructure across Asia Pacific. Founded in Australia in 2019, our mission is to create the most efficient AI infrastructure by combining cutting-edge technology with a steadfast commitment to sustainability. At Firmus, we are unique in our approach. We design, build, and operate a new class of digital infrastructure – the AI Factory. Through our model-to-grid technology approach, we have pushed the boundaries of multi-generational liquid cooling systems, energy management, AI software orchestration, and construction. For our customers, this approach allows us to make every watt count and deliver low-cost AI tokens globally. Firmus AI Cloud Our large-scale GPU cloud platform, Firmus AI Cloud, is purpose-built to deliver energy-efficient AI compute at scale to customers. It empowers developers, enterprises, educational institutions, and government users to train and deploy AI models with unmatched efficiency and cost savings. With an ever-growing suite of services and applications, we are committed to delivering a cloud experience that is market-leading, proprietary, and built to scale. Roles & Responsibilities As Head of Electrical Engineering, AI Factory Development at Firmus, you will lead the electrical engineering discipline across every site where Firmus is building and scaling an AI Factory. This is a principal-engineer-equivalent management role within the Build group, accountable for the consistent, high-quality implementation of Firmus's reference electrical design across our global site portfolio. The role sits within AI Factory Development (Build) and reports to the Head/Director of AI Factory Engineering. You will lead a distributed team of site-based electrical engineers across Indonesia, Australia, and any future geography where Firmus is active. Your remit is delivery, governance, and technical assurance of the electrical design in construction, commissioning, and handover — not ownership of the reference design itself, though you will be a primary and continuous input into the reference design's evolution. This is a central leadership role. You are the single accountable owner for electrical engineering execution across the Firmus AI Factory estate, the escalation point for electrical technical issues in the field, and the guardian of design intent from tender through energisation. You will work in tight partnership with the reference design owners, the Mechanical and Thermal, Controls, and Physical Networking Heads, and with Construction, Commissioning, and Operations to ensure every site is electrically built, tested, and handed over to standard. What you will do As Head of Electrical Engineering, AI Factory Development, you will own the electrical engineering function within the AI Factory Development group. You will define how the reference electrical design is interpreted, adapted for local codes and site conditions, procured, constructed, and commissioned across every Firmus site. You will set the technical bar for MV/LV distribution, UPS and standby generation, protection and coordination, earthing and bonding, power quality, and the electrical interfaces to liquid-cooled AI compute halls. You will act as the engineering authority for electrical execution across the AI Factory portfolio — accountable for design governance in the field, deviation management, factory and site acceptance testing, commissioning readiness, and safe, reliable energisation. You will operate the change-control and design-review disciplines that keep every site aligned to the Firmus reference design, and you will be the escalation point when local realities require considered deviation or when the reference design itself needs to evolve. You will not own the development of the reference electrical design, but you will be one of its most important customers and contributors. You will feed operational learnings, site constraints, vendor performance data, and commissioning findings back into the reference design owners, and you will co-develop the electrical standards, templates, and Basis of Design updates that keep Firmus's design ahead of the industry. You will build, lead, and scale a geographically distributed electrical engineering team – site-based engineers embedded in Indonesia, Australia, and any additional geography where Firmus operates. You will set the operating rhythm across time zones, establish consistent engineering practice and quality standards across sites, develop the next generation of senior electrical engineers within Firmus, and represent electrical engineering in cross-functional Build, Commissioning, and Operations forums. Skills & Experiences You are, first and foremost, an accomplished electrical engineer for mission-critical, high-density digital infrastructure. You bring deep expertise in medium- and low-voltage distribution, UPS systems, standby and prime-power generation, static and rotary switching, protection and relay coordination, arc-flash and safety-in-design, earthing and bonding, and the specific electrical demands of dense GPU compute halls and liquid-cooled AI infrastructure. You understand power system modelling — load flow, short-circuit, motor starting, transient stability — and you have used it to make consequential design and operational decisions. Across the delivery lifecycle, you are equally at home leading tender design reviews, consultant and contractor governance, factory acceptance testing, integrated systems testing, level-1 through level-5 commissioning, and handover to operations. You have authored or materially shaped Basis of Design documents, engineering templates, global minimum standards, and change-control processes at a hyperscale operator or equivalent. You are comfortable engaging utilities, regulators, and major equipment vendors, and you know how to drive value engineering, DfMA, and sustainability outcomes without compromising reliability. Above all, you have the temperament of a senior technical leader operating across geographies: strong systems thinking, calm judgement under construction and commissioning pressure, the confidence to challenge design and vendor assumptions constructively, and the communication skill to carry a room of site engineers, a customer technical review, and an executive readout with equal clarity. You bring commercial awareness, comfort operating across cultures and time zones, and a genuine passion for building AI infrastructure that works reliably from day one. The ideal candidate will bring a strong technical foundation in electrical power engineering, ideally with a Bachelor's or Master's degree in Electrical Engineering (power systems preferred) recognised in at least one of Firmus's operating jurisdictions, together with more than 12 years of progressive experience across hyperscale or mission-critical data centre developments, industrial power systems, or comparable high-availability infrastructure. They will have deep, hands-on expertise as an electrical subject-matter expert and design manager on multi-site programmes, and a proven track record leading design governance, quality assurance, and commissioning readiness across a portfolio of concurrent projects. This experience should include leading distributed, site-based engineering teams across multiple countries, managing external consultants and EPC contractors to global standards, and working effectively across the build-to-run interface with Construction, Commissioning, and Operations. Experience authoring or contributing materially to global electrical Basis of Design, minimum standards, or reference architecture at a hyperscale, cloud, or specialist AI infrastructure operator is a strong differentiator, as is experience delivering into APAC markets — particularly Indonesia and Australia — under diverse regulatory, grid, and utility conditions. Location & Reporting Australia, or Singapore (with regular travel across the AI Factory portfolio) Reporting to the Head/Director of AI Factory Engineering

Manager
Firmus
Firmus

AI infrastructure

1mo ago

Director, AI Native Sales APAC

Sydney, New South Wales, Australia

Firmus Technologies Firmus Technologies is a global leader pioneering the development and operation of efficient AI infrastructure across Asia Pacific. Founded in Australia in 2019, our mission is to create the most efficient AI infrastructure by combining cutting-edge technology with a steadfast commitment to sustainability. At Firmus, we are unique in our approach. We design, build, and operate a new class of digital infrastructure – the AI Factory. Through our model-to-grid technology approach, we have pushed the boundaries of multi-generational liquid cooling systems, energy management, AI software orchestration, and construction. For our customers, this approach allows us to make every watt count and deliver low-cost AI tokens globally. Firmus AI Cloud Our large-scale GPU cloud platform, Firmus AI Cloud, is purpose-built to deliver energy-efficient AI compute at scale to customers. It empowers developers, enterprises, educational institutions, and government users to train and deploy AI models with unmatched efficiency and cost savings. With an ever-growing suite of services and applications, we are committed to delivering a cloud experience that is market-leading, proprietary, and built to scale. Role Summary This role starts as a senior individual contributor and is expected to evolve into a team leadership position as Firmus scales its APAC AI Native presence. In the near term, the Director AI Native Sales - APAC owns a defined set of strategic accounts and is responsible for new logo acquisition and ARR growth across the APAC AI Native market. As revenue and pipeline mature, this role will recruit and lead an AI Native sales team. The Director will be accountable for both personal quota and team performance. The right person knows the APAC AI Native market exceptionally well, has existing senior relationships, and can sell a complex infrastructure proposition to both technical and commercial buyers. They are comfortable operating as a hunter today and building a team around them tomorrow. Firmus’ objective in APAC is to be the first and default name in AI infrastructure. Anywhere AI is being run in an APAC AI Native - if it is not on a Firmus AI Factory, that is a missed opportunity. This role exists to close that gap. Key Responsibilities Phase 1 – Individual Contributor Own and execute a named account list across APAC target verticals. Drive the full sales cycle from initial engagement through to signed contract - prospecting, qualification, solution development, commercial negotiation, and close. Build and maintain senior relationships with C-suite, technology leadership, and procurement across target accounts. Develop account plans and territory strategies that generate predictable pipeline and recurring ARR. Work with Firmus technical and solutions teams to build compelling proposals and business cases tailored to customer workloads. Represent Firmus in the APAC market - at industry events, with partners, and through direct customer engagement. Feed market intelligence, customer requirements, and competitive insight back into product and GTM teams. Collaborate with VP Sales APAC / EMEA on forecasting, pipeline management, and account strategy. Phase 2 – Team Build Recruit and lead a verticalized APAC AI Native sales team as revenue scales. Set individual quotas, account assignments, and territory plans for each vertical lead. Coach and develop the team through deal reviews, pipeline management, and customer engagement. Build the APAC partner and channel ecosystem alongside the direct sales motion — targeting major system integrators and consultancies including Accenture, Deloitte, KPMG, and DXC. Provide structured forecasting and performance reporting to VP Sales APAC / EMEA and the board. Skills & Experience 10+ years in technology sales with a strong track record of closing complex, high-value deals in the APAC market. Existing senior relationships across one or more target verticals: Robotics, FSI, government, or HCLS. Solid understanding of cloud infrastructure, AI/ML compute, or data centre services - enough to hold a credible technical conversation and know when to bring in support. Demonstrated ability to run and win long AI Native sales cycles involving procurement, legal, security, and multiple executive stakeholders. Clear communicator with strong commercial instinct - able to build a business case and present at board level. Experience hiring, developing, and leading AI Native sales teams, or clear readiness to step into that role. Disciplined in pipeline management, forecasting, and CRM. Preferred Experience Experience selling GPU compute, HPC, sovereign cloud, or AI infrastructure. Relationships with APAC government agencies, defence primes, or regulated industry buyers. Experience working with or through major system integrators and consultancies (Accenture, Deloitte, KPMG, DXC, etc.). Familiarity with AI Native AI adoption programs, LLM deployment, or data sovereignty requirements. Key Competency AI Native Sales Execution Knows how to open doors in large APAC AI Natives and move deals through complex internal processes. Patient and persistent through long cycles. Closes. Commercial Acumen Structures deals that work for the customer and for Firmus. Understands total cost of ownership, pricing dynamics, and how to frame infrastructure as a business investment rather than a cost. Relationship Depth Builds genuine, long-term relationships with senior buyers across APAC. Known and trusted in the market. Not transactional. Team Leadership Readiness Has led a sales team before or is clearly ready to. Knows how to hire well, set standards, coach deals, and hold people accountable without micromanaging. Market Presence Active in the APAC technology and AI ecosystem. Visible at the right events, connected to the right people, and able to position Firmus as the default choice for sovereign AI infrastructure. Location & Reporting Reporting directly to the VP Sales, APAC & EMEA Location: Sydney, Australia Works in tandem with other strategic sales leaders as part of a single global revenue team. Regular travel within APAC and periodic global alignment as required Employment Basis Full-time Diversity At Firmus, we are committed to building a diverse and inclusive workplace. We encourage applications from candidates of all backgrounds who are passionate about creating a more sustainable future through innovative engineering solutions. Join us in our mission to revolutionize the AI industry through sustainable practices and cutting-edge engineering. Apply now to be part of shaping the future of sustainable AI infrastructure.

Director
Firmus
Firmus

AI infrastructure

1mo ago

Product Support Analyst (12-month FTC)

Sydney, New South Wales, Australia

✨ $55k-$75k / yearest.

Akeneo is the leading AI-powered Product Data Platform that helps brands, manufacturers, distributors, and retailers unify product data and pricing to power better product experiences, smarter decisions, and business growth in an AI-driven commerce world. We're all about experience - from the best-in-class product we build to the inspiring environment we create for our employees. You'll grow in a dynamic environment where your ideas and expertise will make an impact from day one. Our flexible work model empowers you to thrive, balancing professional success with personal fulfilment. At Akeneo, you’ll be part of a supportive and collaborative team that values open communication, shared successes, and meaningful relationships. Learn more about our culture and values via our Career page . Job description We are looking for a Product Support Analyst to join our growing team in Sydney who will have a hands-on approach, become an expert on Akeneo’s products and help our clients and partners unlock growth through the power of our Product Experience Management (PXM) solutions. Our squad is filled with dedicated and passionate people who take pride in going the extra mile to deliver the best customer experience with team members based in Boston, Nantes & Sydney. Respond to functional and technical requests in an empathetic, accurate, and timely manner from the Jira Service Desk portal. Coordinate the technical qualification of bugs and questions with our Support Software Engineers and the patch releases with our maintenance leaders. Carry the resolution of support requests from start to finish, displaying strong internal collaboration to deliver the best customer experience to our clients and partners. Contribute actively to the ongoing learning and success of the Customer Product Support team, helping to achieve team goals and successes. Build on customer and partner feedback by improving our functional and technical documentation. Engage in the on-call duties to effectively support our clients in enhancing their product experience. Collaborate with the rest of the product squads to test new features and bug fixes, and help to surface meaningful customer feedback. What we look for You have at least +3 years of experience in the SaaS Support field. You naturally look for all resources possible to make a difference and grow our customers' happiness. You love solving puzzles. You can quickly learn and can easily explain technical problems clearly. You regularly use tools like Datadog for logs and Postman for API calls to further investigate and identify the root cause of behaviors. You know how to communicate effectively with internal/external stakeholders, and you believe cross-continental communication is a fun challenge. You are proactive, autonomous, self-motivated, and resourceful. You love being challenged, and you enjoy being involved in multiple tasks. You have experience working with Jira Service Desk or other ticketing systems, Datadog, and GitHub. You don't need to tick every box. We strongly encourage candidates from all backgrounds to apply. If you are excited about this opportunity but your experience is slightly different, we still want to hear from you! Interview process 30-minute screening call with a member of our Talent Acquisition team 60-minutes call with the hiring manager Technical test 60-minute Behavioural interview Life at Akeneo Work Environment - Work-Life Balance: Flexible working hours, and a hybrid setup allowing 3-4 days working from home and enjoy 25 days of annual leave. Option to Work from Anywhere for up to 30 days per year. - Home Office & Commuting Allowance: Enjoy an AUD 750 budget to enhance your home office and an AUD 60 monthly sustainable transportation allowance for eco-friendly commuting. Inclusivity - Generous Parental Leave: Benefit from 16 weeks of paid maternity leave, 6 weeks of paid leave for the second parent. A gradual return to work program is also available. - Community & Support: Engage in 2 paid volunteering days annually and join Employee Resource Groups dedicated to promoting diversity and inclusion within the company. Growth and Development - Professional Development: Access an AUD 1,600 annual budget for personal professional development and take advantage of career paths, internal mobility opportunities, and a "Women in Leadership Programme." - Comprehensive Onboarding: Start on the right foot with a structured company onboarding program. Wellbeing - Mental Health Support: Access individual and confidential sessions with a mental health practitioner or coach of your choice. For more information about benefits, don’t hesitate to contact our Talent Acquisition team.

Hybrid|Mid|Contract|Software
Akeneo
Akeneo

The product experience company and global leader in Product Information Management

1mo ago

Senior Machine Learning Engineer

Sydney, New South Wales, Australia

About Prezzee Prezzee is a global leader in digital gifting and payments, having sold over 140 million gift cards through partnerships with more than 1,500 brands and serving over 6 million customers worldwide. Our mission is to change lives through the power of giving — leveraging borderless payment technology and innovative digital solutions to help people connect and create memorable moments that truly matter. The Role: Are you ready to transform customer experience and lead the charge in fraud detection? As a Senior Machine Learning Engineer, you’ll play a pivotal role in shaping the future of our AI/ML capabilities. Collaborating with teams across Fraud, Technology, Product, Sales, and Finance, you'll design, train, and deploy advanced machine learning models to enhance customer experience and protect against fraud. Your work will directly drive business growth while ensuring robust fraud prevention. What You'll Be Doing: Design & Innovate : Create and refine machine learning algorithms that enhance customer experience (CX) and fight fraud, pushing the boundaries of what’s possible. Optimise Performance : Experiment with new techniques, architectures, and feature selection to ensure top-tier model performance. Clean and Curate Data : Work with large datasets, ensuring high-quality data for training and testing – setting the stage for powerful, reliable models. Deploy & Scale : Deploy and maintain machine learning models in production environments, ensuring that they are scalable, efficient, and reliable. Collaborate Cross-Functionally : Collaborate closely with fraud analysts, software engineers, product managers, and business stakeholders to ensure our ML solutions align with the company’s goals, particularly as it relates to fraud detection and prevention. Stay at the Forefront of Innovation : Always be learning and experimenting with emerging trends in machine learning and AI to keep us ahead of the curve. What We’re Looking For: Core Skills: A strong background in probability, statistics, and algorithms and how to apply these to Fraud Detection and Prevention. Expertise in machine learning frameworks (e.g., Keras, PyTorch). Experience in deploying machine learning models on cloud platforms such as AWS, GCP, or Azure. Knowledge of scalable machine learning systems and real-time model deployment. Familiarity with data structures, data modeling, and software architecture. Experience with fraud detection techniques, including anomaly detection and graph-based analytics. A solid understanding of MLOps and CI/CD pipelines for ML models. Why Join Us? You’ll play a key role in shaping the future of digital gifting at a global scale — working with talented people, modern technology, and a culture that genuinely values openness, excellence, and impact. We Offer: Prezzeeversary Leave – Extra day of annual leave for each year you’re with us. BirthYay Leave – Celebrate you with a paid day off during your birthday month. Novated Car Leasing – A tax-smart way to bundle and pay for your car and running costs. ClassPass Membership – Fully covered monthly credits for fitness, wellness, and beauty. Office Allowance – One-time payment to upgrade your office setup. Flexible Work Perks – Flex your hours, take Culture Swap Days, and work from anywhere for 30 days a year. Prezzee Staff Discounts – Exclusive deals on Prezzee gift cards – just for being part of the team. Wellbeing Support – Access to mental, social, financial, and physical wellbeing support via Telus. Learning & Development – Grow your career with LinkedIn Learning, job shadowing, industry programs, and our Lunch & Learn sessions. Employee Resource Groups – Be an advocate or ally and foster belonging through groups like EmpowHer and Pride. Parental Leave – 12 weeks for primary carers and 4 weeks for secondary carers. Prezzee has been recognised for the third consecutive year as a Computerworld Best Places to Work in IT , and as a Great Place to Work® 2026 across all three of our three regions. We value diversity, collaboration, and innovation in everything we do. Join a global team united by the core values: Give openness, Give greatness, Give magic, Give ingenuity, Give damn. Prezzee is an Equal Opportunity employer. We believe that diversity is the key to building the best products for our customers, team culture and growing our global business. Our diversity mission is for our people to be their most authentic selves, to inspire, innovate and celebrate within a culture of belonging. We do not discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. We are looking for people to help create human connections, make magic and shape the future of gifting so even if you don’t think you quite meet all of the skills listed or tick all the boxes, we’d still love to hear from you! Please let us know if you require any adjustments as part of the application and recruitment process, We also encourage you to let us know of your pronouns at any point of the process.

Remote|Senior
Prezzee
Prezzee

Digital gifting marketplace