🛠 Tech Stack

💼 About This Role

You'll own a portfolio of high-value enterprise accounts, focusing on retention and growth. You'll act as a trusted advisor to senior stakeholders, driving mutual success plans and demonstrating ROI through regular business reviews. This role offers the chance to collaborate cross-functionally and shape the customer experience for a leading company.

🎯 What You'll Do

• Manage portfolio of high-value enterprise accounts.
• Act as trusted advisor to customer stakeholders.
• Lead development of Mutual Success Plans.
• Conduct regular business reviews and demonstrate ROI.
• Identify expansion opportunities based on customer insights.

📋 Requirements

• 7+ years in Customer Success or client-facing roles.
• Experience managing enterprise accounts with significant contract values.
• Proven ability to influence senior stakeholders.
• Strong understanding of GRC (Governance, Risk, Compliance).

✨ Nice to Have

• Experience in creating success plans and leading business reviews.
• Technical aptitude for product architecture and reporting.
• Proficiency in CRM tools and remote meeting software.

🎁 Benefits & Perks

• 🏖️ PTO leave for work-life balance.
• 💵 Bonus incentives based on performance.
• 🏥 Comprehensive healthcare benefits.
• 💰 401(k) matching for financial growth.
• 🐾 Pet insurance to support your furry friends.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Panel Interview· 60 min