🛠 Tech Stack

💼 About This Role

You'll deliver enterprise-grade technical support to VIP customers, resolving complex issues within WordPress ecosystems and ensuring platform stability. You'll serve as a key escalation point, collaborating with engineering and customer success teams.

🎯 What You'll Do

• Deliver advanced technical support to enterprise customers through ticketing and calls.
• Investigate and resolve escalated issues with WordPress applications and infrastructure.
• Perform in-depth debugging using logs, monitoring tools, and code analysis.
• Collaborate with customer success, engineering, and support teams for timely resolution.

📋 Requirements

• Strong hands-on experience with WordPress including themes, plugins, and hooks.
• Proficiency in PHP, JavaScript, HTML, and CSS for debugging.
• Experience in customer-facing technical support or enterprise environments.
• Understanding of web technologies: REST APIs, HTTP, DNS, Git.

✨ Nice to Have

• Familiarity with WooCommerce, Gutenberg, or reverse proxies.
• Experience with debugging tools like New Relic or Kibana.

🎁 Benefits & Perks

• 🏖️ Open vacation policy
• 🌍 Fully remote work environment
• 📚 Continuous learning opportunities
• 🚀 Career advancement opportunities
• 🤝 Collaborative engineering culture

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter call· 30 min
2. 2Technical interview· 60 min
3. 3Hiring decision· 1 week