19h ago
Customer Success Manager
Chicago, Illinois, United States
$56.2k-$72k / year
full-timemid Hybridsoftware
๐ Tech Stack
๐ผ About This Role
You'll ensure top brands have a delightful experience with Syndigo's product suite. You'll foster business relationships and drive client retention. This is a hybrid position with 2 days in the Chicago office.
๐ฏ What You'll Do
- Foster business relationships with clients and their teams
- Navigate Syndigo's solution to meet client needs
- Provide key reporting on metrics and KPIs
- Partner with Account Executive on renewal strategies
๐ Requirements
- 2+ years in a customer-facing role
- Expertise in client relations and CPG industry knowledge
- High comfort with technology and databases
- Skilled presenter of sales messaging
โจ Nice to Have
- Experience at large complex organizations
- Proven ability to troubleshoot customer experiences
- Demonstrated record of success in mid-sized environments
๐ Benefits & Perks
- ๐๏ธ PTO and volunteer time off
- ๐ฅ Health insurance
- ๐ถ Parental and adoption leave
- ๐ฐ 401(k)
- ๐ Tuition reimbursement
๐จ Hiring Process
Estimated timeline: 2-4 weeks ยท AI estimate
- 1Recruiter Screenยท 30 min
- 2Hiring Manager Interviewยท 45 min
- 3Panel Interviewยท 60 min
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