19h ago

Customer Success Manager

Chicago, Illinois, United States

$56.2k-$72k / year

full-timemid Hybridsoftware

๐Ÿ›  Tech Stack

๐Ÿ’ผ About This Role

You'll ensure top brands have a delightful experience with Syndigo's product suite. You'll foster business relationships and drive client retention. This is a hybrid position with 2 days in the Chicago office.

๐ŸŽฏ What You'll Do

  • Foster business relationships with clients and their teams
  • Navigate Syndigo's solution to meet client needs
  • Provide key reporting on metrics and KPIs
  • Partner with Account Executive on renewal strategies

๐Ÿ“‹ Requirements

  • 2+ years in a customer-facing role
  • Expertise in client relations and CPG industry knowledge
  • High comfort with technology and databases
  • Skilled presenter of sales messaging

โœจ Nice to Have

  • Experience at large complex organizations
  • Proven ability to troubleshoot customer experiences
  • Demonstrated record of success in mid-sized environments

๐ŸŽ Benefits & Perks

  • ๐Ÿ–๏ธ PTO and volunteer time off
  • ๐Ÿฅ Health insurance
  • ๐Ÿ‘ถ Parental and adoption leave
  • ๐Ÿ’ฐ 401(k)
  • ๐Ÿ“š Tuition reimbursement

๐Ÿ“จ Hiring Process

Estimated timeline: 2-4 weeks ยท AI estimate

  1. 1Recruiter Screenยท 30 min
  2. 2Hiring Manager Interviewยท 45 min
  3. 3Panel Interviewยท 60 min
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