🛠 Tech Stack

💼 About This Role

You'll lead a broker support team managing back-office operations, including agent onboarding and compliance. You'll drive process improvements and ensure high-quality service delivery to agents and internal stakeholders.

🎯 What You'll Do

• Lead and support the Broker Support team managing back-office operations.
• Oversee communication workflows across Salesforce, email, phone, and ticketing.
• Support administration of agent compensation structures and internal policies.
• Coach, develop, and mentor team members to improve performance.

📋 Requirements

• 2–3 years of experience in a leadership or management role.
• Experience in insurance or IMO environments is a strong asset.
• Proven ability to lead, coach, and develop teams in a structured setting.
• Authorization to work in Canada.

✨ Nice to Have

• Familiarity with CRM systems such as Salesforce.
• Bilingualism in Spanish is a strong advantage.

🎁 Benefits & Perks

• 💵 Competitive compensation CAD 65,000–70,000.
• 🏥 Comprehensive medical, dental, and vision insurance.
• 🏖️ Paid vacation and sick leave.
• 🏠 Flexible remote work options.
• 📚 Tuition reimbursement and learning support.

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Team Interview· 45 min