Tech Stack

Description

You will support production operations, incident response, and post-launch reliability for a healthcare data platform. You'll work on complex issues involving AWS, Databricks, and data pipelines, debug live systems, and write production code to improve reliability.

Requirements

• 3-5 years of experience in software engineering, SRE, sustaining engineering, or production operations.
• Hands-on experience supporting production systems in AWS.
• Experience troubleshooting large-scale data platforms or Databricks.
• Proficiency in Python and experience building or supporting production services or tooling.
• Working knowledge of distributed systems fundamentals, incident response and RCA practices, monitoring/alerting/observability, CI/CD pipelines and Infrastructure as Code.

Responsibilities

• Act as a technical escalation point during production incidents, leading triage, mitigation, and recovery efforts.
• Drive root cause analysis (RCA) and ensure follow-up remediation and reliability improvements.
• Support post-launch reliability by investigating and resolving production defects and field-reported issues.
• Partner with Engineering, Data, and Customer Success teams to support customers during incidents.
• Improve operational readiness through runbooks, monitoring, alerting, and incident response practices.
• Work directly with customers on complex deployments, integrations, and production troubleshooting.
• Write production-quality code (primarily Python) to automate operational workflows and improve observability.
• Support and troubleshoot AWS- and Databricks-based production systems.