💼 About This Role

You'll respond to customer inquiries via chat, email, and telephone for a global luxury fashion platform. Your role is the face of Farfetch, ensuring exceptional service across all channels. This hybrid role in Mexico City offers the chance to develop skills in a fast-paced fashion environment.

🎯 What You'll Do

• Respond to customer inquiries via chat, email, and telephone.
• Provide information about products/services and related inquiries.
• Be the face of Farfetch to customers and partners.

📋 Requirements

• 1 year of customer service experience.
• Fluent English (minimum B2 level).
• Proficient in IT systems and Windows packages.
• Highly skilled in written and verbal communication.

✨ Nice to Have

• Experience in a fashion environment.
• Knowledge of fashion brands.

🎁 Benefits & Perks

• 🌍 Hybrid working model.
• 💼 Full-time permanent contract.
• 🌟 Hands-on experience in luxury fashion.
• 📚 Growth opportunities as team expands.