🛠 Tech Stack

💼 About This Role

You'll work with patient eligibility verifications, claim submissions, and manage reporting functions. You will address patient needs with a focus on customer support and coordinate logistics to resolve escalations. This role involves PHI and requires adherence to HIPAA guidelines.

🎯 What You'll Do

• Address patient needs with customer support and logistics coordination.
• Schedule and coordinate workflow between departments for project efficiencies.
• Resolve assigned inquiries and escalation cases via email, phone, or Salesforce.
• Participate in operational programs and initiatives for patient resolution.

📋 Requirements

• Bachelor's degree or equivalent experience.
• 2+ years of call center experience in inbound and outbound.
• 2+ years of Salesforce experience.
• Strong knowledge of Medicare and Medicaid practices.

✨ Nice to Have

• Experience with medical billing and coding.
• Experience in a skilled nursing environment.

🎁 Benefits & Perks

• 💰 Performance incentive bonus
• 📈 Long-term equity awards
• 🏥 Comprehensive health benefits (medical, dental, vision)
• 🏦 401(k) with company match
• 🏖️ Generous paid time off and holidays

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter screen· 30 min
2. 2Hiring manager interview· 45 min
3. 3Team interview· 60 min