🛠 Tech Stack

💼 About This Role

You'll manage MACD requests and production support for enterprise contact center environments at a leading cloud contact center software provider. You'll configure and validate solutions while troubleshooting integration issues to ensure timely resolution. This role offers exposure to cutting-edge cloud-based contact center platforms.

🎯 What You'll Do

• Process MACD requests through ticketing systems
• Configure contact center solutions per customer requirements
• Troubleshoot deployment and production issues
• Create and execute test cases for business scenarios

📋 Requirements

• Hands-on SQL experience is mandatory
• 3-5 years in contact center technologies support
• Experience with REST APIs and integration tools
• Strong troubleshooting and analytical skills

✨ Nice to Have

• Exposure to automation or scripting tools
• Knowledge of cloud-based contact center deployments

🎁 Benefits & Perks

• 🌐 Global company with diverse teams
• 📚 Continuous learning culture
• 🌙 Night shift allowance
• 🏢 Work from office environment

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Technical Interview· 60 min
3. 3Hiring Manager Interview· 45 min