💼 About This Role

You'll drive customer onboarding and retention for Channel Talk, an AI-powered messenger platform. You'll build success experiences that turn customers into advocates. This role offers a chance to shape the CS model from scratch in a global, AI-native company.

🎯 What You'll Do

• Design and execute segmented onboarding journeys for customers.
• Analyze usage data to identify churn risks and optimize success.
• Collaborate with marketing, sales, and engineering on feedback.
• Drive early success experiences to maximize product adoption.

📋 Requirements

• 3+ years in corporate sales or customer success.
• 3+ years IT tool or system implementation support experience.
• Experience managing over 100 customer accounts preferred.

✨ Nice to Have

• Enterprise sales or customer success experience.
• Experience in CS or sales team building from scratch.
• Experience handling over 150 companies.

🎁 Benefits & Perks

• 📚 Unlimited book purchases for work-related needs.
• 🏋️ Personal growth budget (up to ¥20,000/month) for wellness or language learning.
• 🤖 AI tool allowance (¥10,000/month) for personal productivity.
• 🌍 Global knowledge sharing with Korea, Japan, and US teams.
• 🏖️ 120+ days off annually plus summer leave.

📨 Hiring Process

Document screening → 2-3 interviews → reference check → offer.