💼 About This Role

You'll support customers through the critical first moments of their claims journey, capturing accurate information with meticulous attention to detail. You'll manage high call volumes while maintaining service standards and making liability decisions with the support of tech-powered tools.

🎯 What You'll Do

• Log new claims accurately from first contact via phone and digital channels
• Make liability decisions and communicate fault clearly to customers
• Identify and escalate fraud, indemnity concerns, and material financial risks
• Coordinate with partners and suppliers to advance claims

📋 Requirements

• Previous motor claims experience in an FNOL or customer-facing role
• Strong written and verbal communication skills
• Confidence using multiple digital systems simultaneously with accuracy
• Experience identifying inconsistencies and potential fraud indicators

🎁 Benefits & Perks

• 🎁 Bonus scheme designed to reward high performance
• 🏥 Private medical insurance with Vitality and Oliva mental health support
• 📚 Personal learning budget and 2 dedicated L&D days a year
• 💳 Monthly flexible benefits budget to spend as you choose
• 🌍 4 weeks Work From Anywhere per year

📨 Hiring Process

Estimated timeline: 2-4 weeks

1. 1TA screen call· 30 min
2. 2Task· 30 min
3. 3Online interview with FNOL team· 60 min