🛠 Tech Stack

💼 About This Role

You'll join Five9's cloud contact center team, delivering technical support to global customers. You'll troubleshoot and resolve complex issues using log analysis and API knowledge. This role stands out with exposure to AWS, SQL, and Linux in a fast-paced environment.

🎯 What You'll Do

• Troubleshoot and resolve technical issues via log analysis
• Consult with customers to implement contact center solutions
• Support multi-channel communication technologies
• Collaborate with engineering on product improvements

📋 Requirements

• 2+ years of product support experience
• Hands-on experience with MS SQL or SQL
• Familiarity with REST APIs and Linux
• Experience with contact center software like Cisco UCCE or Amazon Connect

✨ Nice to Have

• Experience with outbound contact center products
• Knowledge of IP Networking
• Familiarity with Windows OS and IIS

🎁 Benefits & Perks

• 🏖️ Paid Time Off
• 🏥 Health Insurance
• 💻 Work from Office
• 📈 Career Growth
• 🤝 Team-First Culture

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Technical Interview· 60 min
3. 3Hiring Manager Interview· 45 min