🛠 Tech Stack

💼 About This Role

You'll manage a portfolio of 30+ commercial and enterprise accounts, ensuring they get maximum value from our flexible benefits platform. You'll drive product adoption and conduct regular business reviews to track success. Collaborate with cross-functional teams to resolve issues and identify growth opportunities.

🎯 What You'll Do

• Manage a portfolio of 30+ customer accounts ensuring satisfaction.
• Serve as primary point of contact, building strong relationships.
• Drive product adoption and conduct regular business reviews.
• Collaborate with support and product teams to address customer needs.

📋 Requirements

• 2-5 years experience in customer success or related customer-facing role.
• Strong interpersonal and communication skills.
• Problem-solving abilities and proactive approach.
• Ability to work collaboratively with cross-functional teams.

✨ Nice to Have

• Familiarity with Salesforce or other CS tools.
• Experience in SaaS or HR tech industry.

🎁 Benefits & Perks

• 🏖️ Flexible PTO
• 🏥 Medical, dental, vision insurance
• 💻 Home Productivity program
• 👶 12 weeks parental leave + extra for birthing parent
• 🏦 401(k) savings plan