🛠 Tech Stack

💼 About This Role

You'll own the customer support experience, driving issues to resolution across ticketing, email, and Slack. You'll build and maintain a knowledge base while partnering with Engineering on root cause analysis. You'll also aggregate support trends to influence product improvements.

🎯 What You'll Do

• Own customer support across ticketing, email, and Slack channels
• Diagnose technical issues in hybrid/on-prem and cloud environments
• Build and maintain knowledge base with runbooks and troubleshooting guides
• Aggregate support trends for Product and Engineering teams

📋 Requirements

• 3-5 years in technical support or customer engineering
• Proven debugging and log-analysis skills across distributed systems
• Familiarity with API and data integration and coding languages (TypeScript, Go, Python)
• Experience with cloud and data center infrastructure deployments

✨ Nice to Have

• Support experience with security products or non-SaaS applications
• Hands-on experience with AI systems and agentic frameworks
• Experience building or moderating a technical user community

🎁 Benefits & Perks

• 🏖️ Remote Work
• 🤝 Equal Opportunity Employer

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Technical Interview· 60 min
3. 3Hiring Manager· 45 min
4. 4Team Fit· 45 min