💼 About This Role

You'll define the customer experience for a veterinary emergency hospital, ensuring warmth and professionalism in every interaction. You'll have opportunities to grow your career in a supportive environment. VEG is a certified Great Place to Work.

🎯 What You'll Do

• Greet customers with warmth and urgency in person, phone, or online
• Oversee all customer communications and route urgent medical calls
• Deliver personalized experiences by finding creative ways to say yes
• Follow up with customers post-visit to strengthen relationships

📋 Requirements

• 2+ years in a customer service role
• Advanced knowledge of practice management software
• Strong organizational skills and attention to detail
• Ability to work nights, weekends, and holidays on a rotating basis

✨ Nice to Have

• High emotional intelligence
• Experience in a fast-paced environment
• Adaptability in high-stakes situations

🎁 Benefits & Perks

• 💰 Competitive compensation $19-24/hr
• 🏥 Health and wellness benefits starting day one
• 📚 Generous CE stipend up to $2,500/year
• 👶 Paid parental leave up to 12 weeks at full salary
• 🏖️ Flexible work schedules