🛠 Tech Stack

💼 About This Role

You'll be the primary point of contact for top-tier Fortune 500 customers, troubleshooting complex network and security issues. Your work ensures seamless cloud security operations for enterprise clients.

🎯 What You'll Do

• Be primary point of contact for customer support and escalation cases
• Troubleshoot issues and find workarounds for customers
• Communicate status updates to customers regularly
• Write technical notes and knowledge base entries

📋 Requirements

• 5-8 years experience supporting large enterprise customers
• Strong TCP/IP knowledge
• Experience with network security technologies like Proxies, NG Firewalls, SSL/IPSec
• Expertise in UNIX/Linux systems administration

✨ Nice to Have

• DLP and Encryption gateway experience
• Active Directory/LDAP experience
• Familiarity with ServiceCloud or similar support tools

🎁 Benefits & Perks

• 💰 Competitive salary and stock award program
• 🏖️ Flexible schedule including some weekends
• 🏢 Open and collaborative work environment
• 🎉 Employee recognition events and social groups

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Technical Interview· 60 min
3. 3Hiring Manager Interview· 45 min