Description

You will be the primary guest contact for our properties in Europe, handling online and in-person inquiries, managing bookings, and providing local recommendations to ensure a seamless and memorable stay. Your role combines digital communication with on-site hosting, making you a key part of redefining modern hospitality.

Requirements

• Strong communication skills in English and Italian
• Tech-savvy with communication tools and booking systems
• Problem-solving skills and ability to handle challenging situations
• Team player thriving in collaborative environments
• Flexible to work rotating shifts including weekends

Responsibilities

• Handle guest inquiries via phone, email, and WhatsApp across all European properties
• Manage booking modifications, inquiries, and concerns with professionalism
• Create a warm welcome and guide guests through check-in process
• Provide insider tips and personalized local recommendations
• Resolve guest requests and emergencies efficiently