2h ago

Bilingual Member Services Representative (Spanish Speaking)

Riverside, California
full-time Hybridhealthcare

Description

You will be a Lead Case Manager, outreaching and engaging individuals with serious mental illness, substance use disorder, homelessness, or high medical needs to connect them with whole-person care. This role focuses on building trust and relationships to serve underserved populations, primarily remote with 2-3 on-site visits per month.

Requirements

  • Bilingual in English and Spanish
  • Experience working with underserved populations
  • Strong communication and relationship-building skills
  • Ability to work remotely with occasional on-site visits
  • Passion for mission-driven healthcare

Responsibilities

  • Outreach and engage individuals with SMI/SUD, homelessness, or high medical needs
  • Build trusting relationships to facilitate whole-person care
  • Coordinate care across clinical, behavioral, and social domains
  • Support patients in accessing timely, personalized support
  • Collaborate with interdisciplinary care team
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