2h ago
Bilingual Member Services Representative (Spanish Speaking)
Riverside, California
full-time Hybridhealthcare
Description
You will be a Lead Case Manager, outreaching and engaging individuals with serious mental illness, substance use disorder, homelessness, or high medical needs to connect them with whole-person care. This role focuses on building trust and relationships to serve underserved populations, primarily remote with 2-3 on-site visits per month.
Requirements
- Bilingual in English and Spanish
- Experience working with underserved populations
- Strong communication and relationship-building skills
- Ability to work remotely with occasional on-site visits
- Passion for mission-driven healthcare
Responsibilities
- Outreach and engage individuals with SMI/SUD, homelessness, or high medical needs
- Build trusting relationships to facilitate whole-person care
- Coordinate care across clinical, behavioral, and social domains
- Support patients in accessing timely, personalized support
- Collaborate with interdisciplinary care team
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