🛠 Tech Stack

💼 About This Role

You'll design the entire user journey for Marvelous Designer users, from first visit to long-term subscription. You'll analyze data to boost conversion and retention across the global 3D software market. This role also involves AI chatbot optimization and Zendesk automation.

🎯 What You'll Do

• Analyze user funnel from website visit to subscription to maximize conversion.
• Develop retention strategies to reduce churn and increase active users.
• Plan exclusive benefits and loyalty programs for existing subscribers.
• Handle global user tickets via Zendesk and automate self-service processes.
• Manage AI chatbot operations, improve scenarios and accuracy based on data.

📋 Requirements

• 3+ years of operations, CX, or service planning in IT/SaaS/global software.
• Experience with Zendesk or similar support platforms (macros, data extraction).
• Ability to analyze funnel data and derive actionable plans.
• Experience with retention programs or loyalty benefits for existing users.
• Business-level English for global user and team communication.

✨ Nice to Have

• Knowledge of Marvelous Designer, 3D software, or fashion/gaming industry.
• Experience in AI chatbot building, scenario design, or optimization.
• Proficiency in Tableau or GA4 for user behavior and retention analysis.

📨 Hiring Process

Estimated timeline: 3-5 weeks

1. 1Document Review· 1 week
2. 21st Interview· 1 hour
3. 32nd Interview + Reference Check· 1.5 hours
4. 4Compensation Discussion· 30 min
5. 5Final Acceptance· 1 week

🚩 Heads Up

• Role mixes operations, customer support, and chatbot management which may be broad.
• Salary estimated (no range provided) for Seoul-based role with global scope.