Tech Stack

Description

You'll lead a team of Client Success Managers for expansion accounts while directly managing 1-2 key accounts yourself. Your role focuses on driving retention, growth, and value through structured success plans, executive business reviews, and cross-functional collaboration.

Requirements

• 5-7+ years in Customer Success, Account Management, or related roles
• 1+ years leading teams
• Proven success managing complex enterprise accounts
• Executive presence and confidence leading VP/C-level meetings
• Experience with CRM and customer success platforms

Responsibilities

• Own a portfolio of expansion accounts with responsibility for renewal, expansion, and relationship development
• Lead and coach a team of Client Success Managers, setting clear expectations and providing coaching
• Build and execute structured success plans for clients
• Partner cross-functionally with Sales, Product, Marketing, and Support
• Use data to proactively manage risk and identify opportunities