💼 About This Role

You'll serve as a trusted advisor for key accounts, resolving issues and optimizing their support experience with Saviynt's AI-powered identity platform. You'll work closely with customers to understand their business goals and provide technical recommendations. This role is critical for driving customer retention and adoption.

🎯 What You'll Do

• Manage case and escalation resolution for customer issues
• Provide reports on customer instance health
• Assist with upgrade planning and execution
• Act as primary contact and advocate for customers

📋 Requirements

• 8+ years experience in related field or equivalent
• Strong verbal and written communication skills
• Problem-solving ability to diagnose and resolve issues
• Customer-centric mindset with empathy and patience

✨ Nice to Have

• Relevant industry certifications (CISSP, CISM, CISA, or IAM-related)
• Experience with identity and access management (IAM)
• Knowledge of cybersecurity concepts