💼 About This Role

You'll plan and conduct customer research to understand end-to-end automotive journeys, from discovery to loyalty. Your insights will directly inform journey design and strategic decisions for a high-profile automotive client. This role offers deep collaboration with CX strategists, UX designers, and product teams.

🎯 What You'll Do

• Plan and conduct qualitative and quantitative customer research across automotive touchpoints.
• Synthesize findings into actionable insights for journey improvements.
• Create journey maps, service blueprints, and personas to visualize experiences.
• Collaborate with cross-functional teams to embed customer insights into design.

📋 Requirements

• Strong experience in CX Research, UX Research, or Service Design Research.
• Proven experience researching end-to-end customer journeys across digital and service ecosystems.
• Strong understanding of customer-centred design principles and behavioural insight.

✨ Nice to Have

• Experience in the automotive sector.
• Familiarity with analytics and VOC data integration.
• Background in workshop facilitation with stakeholders.

🎁 Benefits & Perks

• 🏖️ Unlimited PTO
• 🏥 Health insurance
• 📈 Annual bonus
• 💻 Hybrid working
• 📚 Learning budget

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Portfolio Presentation· 60 min