🛠 Tech Stack

💼 About This Role

You'll engage with customers at risk of cancellation, understanding their challenges and guiding them to solutions that unlock the full value of Jobber's platform. You'll directly impact recurring revenue retention through consultative conversations.

🎯 What You'll Do

• Engage with at-risk customers via inbound and outbound retention calls.
• Conduct scheduled value sessions to drive feature adoption and optimization.
• Diagnose root causes of churn using product usage patterns and account health.
• Collaborate with cross-functional teams to share insights and improve retention.

📋 Requirements

• Track record in high-volume customer-facing roles with strong results.
• Ability to translate product knowledge into tailored customer solutions.
• Strong consultative communication and influence skills.
• Results-driven mindset with ownership of outcomes.

✨ Nice to Have

• Experience with SaaS customer retention or success.
• Familiarity with CRM or customer success tools.

🎁 Benefits & Perks

• 🏖️ Flexible PTO
• 💰 Competitive compensation with equity
• 📈 Professional development budget

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Panel Interview· 60 min