1d ago

Customer Success Advisor

Bengaluru or New Delhi

โœจ $100k-$150k / yearest.

full-timeseniorcybersecurity

๐Ÿ’ผ About This Role

You'll join a Series C-funded cybersecurity leader serving 10% of the Fortune 500. You'll own the full customer journey from onboarding to value expansion, becoming a trusted advisor on cyber risk. This role blends deep technical knowledge with executive relationship management.

๐ŸŽฏ What You'll Do

  • Own the full customer journey from onboarding to value expansion
  • Serve as voice of the customer internally and trusted advisor to CISO/CIO
  • Drive metrics like GRR, NRR, and value realization
  • Partner with Customer Success Engineers to resolve deployment issues

๐Ÿ“‹ Requirements

  • 5+ years in risk consulting, management consulting, or customer success
  • Technical knowledge of cybersecurity, cyber risk, and security compliance
  • Project management skills with strong attention to detail
  • Travel required - 30% of time

โœจ Nice to Have

  • Experience with Fortune 1000 customers
  • Advisory relationship with CXOs
  • Comfort in high-growth startup environment

๐ŸŽ Benefits & Perks

  • ๐Ÿ“ˆ Meaningful Equity - every employee is a shareholder
  • ๐Ÿ–๏ธ Unlimited Leaves - trust-based time off
  • ๐Ÿฅ Top-tier medical insurance and wellness benefits
  • ๐Ÿš€ Career Trajectory - rapid advancement for high performers

๐Ÿ“จ Hiring Process

Estimated timeline: 2-3 weeks ยท AI estimate

  1. 1Recruiter Phone Screenยท 30 min
  2. 2Hiring Manager Interviewยท 45 min
  3. 3Panel Interviewยท 60 min

๐Ÿšฉ Heads Up

  • Mentions 'high intensity' and 'high growth chaos' which may indicate poor work-life balance
  • Requires 30% travel without specifying compensation for travel time
  • Vague 'unlimited leaves' policy may lead to underuse
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