🛠 Tech Stack

💼 About This Role

You'll serve as the primary point of contact for customers, partnering with product and engineering teams to resolve issues. Your work will drive customer retention and ensure a delightful support experience. This role offers a chance to grow expertise in PKI, SSL, and security technologies.

🎯 What You'll Do

• Deliver world-class customer service to resolve concerns and retain customers.
• Manage inbound/outbound emails, calls, and chats.
• Achieve productivity targets for tickets processed and response times.
• Document issues in CRM and contribute to self-help knowledge base.

📋 Requirements

• 2+ years technical support or IT client interfacing experience.
• Computer Science or related qualification.
• Basic understanding of Internet principles and networking protocols.
• Understanding of PKI, SSL, and related technologies.

✨ Nice to Have

• Familiarity with UNIX script commands and web server administration.
• Certifications such as CISSP, MCSE, or CCNA.
• Knowledge of Windows Servers, Apache, and Linux.

🎁 Benefits & Perks

• 🏥 Medical Aid + Gap Cover
• 🏋️ Gym Reimbursement
• 📚 Education Support Program
• 💰 Provident Fund
• 🛡️ Life and Disability Insurance

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter screen· 30 min
2. 2Technical interview· 60 min
3. 3Hiring manager interview· 45 min