Description

You will lead a global team of Customer Success Engineering professionals, guiding strategic customers through their SASE journey. You'll drive customer engagement success, ensure adoption of the Cato SASE platform, and deliver long-term value while managing the operational and financial health of the practice.

Requirements

• Proven experience managing highly skilled technical teams in a fast-paced, high-growth environment.
• Demonstrated ability to build and scale a professional services organization with ownership of performance and financial outcomes.
• 4+ years of experience managing technical, cross-functional professional services or customer success teams, preferably globally.
• 6+ years of experience in consulting or professional services roles with customer-facing delivery responsibilities.
• Deep knowledge of network infrastructure and cybersecurity architecture.

Responsibilities

• Manage a global team within the Cato Professional Services CSE practice, including hiring and performance management.
• Lead onboarding, training, and ongoing professional development of team members.
• Plan and manage team capacity, including staffing of customer engagements and long-term resource planning.
• Support pre-sales activities by partnering with account teams and communicating the value of CSE services.
• Oversee customer engagements to ensure satisfaction, service value realization, and consistent delivery standards.