Description

You will serve as a trusted advisor to hospitality customers, helping them use Klaviyo to drive guest engagement, loyalty, and revenue. You'll collaborate cross-functionally to deliver a cohesive customer experience and influence product strategy.

Requirements

• 7+ years in Hospitality space (hotel preferred)
• 7+ years in CRM, email, SMS, or digital marketing
• Bachelor's degree or commensurate experience
• Experience with Klaviyo or similar marketing automation platforms
• Knowledge of Customer Data Platforms (CDPs)

Responsibilities

• Partner with Onboarding and CS teams to deliver seamless experiences for complex, multi-system environments
• Design lifecycle programs tailored to hospitality operations using best practices
• Develop enablement materials for CSMs and Implementation Specialists
• Act as customer advocate to influence product roadmap and partner integrations
• Participate in cross-functional GTM reviews to share customer feedback