🛠 Tech Stack

💼 About This Role

You'll lead a team managing private hire bookings for commercial accounts, ensuring service excellence and KPI adherence. You'll drive operational efficiency and maintain compliance with GDPR and ISO27001. This role offers a chance to develop your leadership skills in a fast-growing tech-driven mobility company.

🎯 What You'll Do

• Manage team handling inbound/outbound calls and emails from account holders.
• Oversee staffing levels, schedules, and resource allocation.
• Drive performance reviews and apply targeted improvements.
• Deliver data-driven performance reports to senior management.
• Ensure compliance with SLAs, GDPR, and ISO27001 standards.

📋 Requirements

• Proven experience managing and motivating a large customer-focused team.
• Analytical mindset with ability to interpret data and drive improvements.
• Experience monitoring KPIs and implementing improvement strategies.
• Experience managing commercial accounts or B2B client relationships.

✨ Nice to Have

• Knowledge of private hire regulations or transport industry operations.
• Intermediate Excel and PowerPoint skills.

🎁 Benefits & Perks

• 📈 Career growth in a fast-growing tech company
• 🏢 Sheffield hub based role
• 📊 Data-driven environment with performance insights

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Phone Screen· 30 min
2. 2Interview with Hiring Manager· 45 min
3. 3Final Interview· 60 min

🚩 Heads Up

• Role requires flexibility for varied shift patterns (06:00-22:00, Mon-Sat) outside core hours.