🛠 Tech Stack

💼 About This Role

You'll own the post-onboarding journey for a portfolio of Nabis' brand and retail partners, ensuring they continuously unlock value from our technology and logistics network. Your success is measured by long-term partner growth and retention. This strategic role sits at the intersection of relationship management, operations, and platform expertise.

🎯 What You'll Do

• Develop and execute tailored success plans for each account
• Drive product adoption by introducing relevant platform features
• Conduct regular business reviews and check-ins to assess partner health
• Handle escalations with urgency and coordinate swift resolution

📋 Requirements

• 3+ years in customer success, account management, or B2B relationship management within SaaS, logistics, distribution, or marketplace
• Ability to own a portfolio and drive measurable outcomes in retention and adoption
• Proficiency with CRM and customer success platforms (Salesforce, HubSpot, Gainsight, Zendesk or similar)
• Data fluency — interpret account health metrics and take proactive action

✨ Nice to Have

• Experience in cannabis or wholesale distribution industry
• Familiarity with order management and fulfillment workflows

🎁 Benefits & Perks

• 🏖️ Remote work flexibility
• 💰 Competitive compensation with equity
• 🏥 Health, dental, and vision coverage

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Panel Interview· 60 min