💼 About This Role

You'll lead global vendor billing support teams at Spotify, resolving escalations and improving processes. You'll ensure accuracy and compliance across self-serve and direct buying channels. This role offers remote flexibility within the Eastern time zone.

🎯 What You'll Do

• Lead day-to-day operations of global billing support teams
• Resolve billing escalations including disputes and adjustments
• Oversee end-to-end invoicing from setup to resolution
• Partner with Finance to design scalable billing processes

📋 Requirements

• 5+ years in billing or revenue operations
• Experience with global vendor support teams across time zones
• Understanding of billing and invoicing processes
• Ability to navigate fraud detection workflows

✨ Nice to Have

• Experience with Finance and Accounting integration
• Background in advertising billing systems

🎁 Benefits & Perks

• 🏖️ Remote work flexibility
• 💰 Competitive compensation
• 🏢 Collaborative culture

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter call· 30 min
2. 2Hiring manager interview· 45 min
3. 3Panel interview· 60 min