Tech Stack

Description

As a Client Support Analyst at Ripple, you will be the frontline for clients using our treasury management platform, troubleshooting issues and ensuring fast resolutions. You will collaborate with cross-functional teams and gain hands-on exposure to treasury and financial risk management.

Requirements

• Curious, scrappy, and solutions-driven
• Break down complex technical issues into clear steps
• Organized and able to juggle multiple priorities
• Experience in B2B technical support, ideally SaaS
• Working knowledge of SQL and reporting tools

Responsibilities

• Own client issues end-to-end: troubleshoot, communicate, and drive fast resolutions
• Manage and prioritize incoming requests to meet SLAs
• Handle payment formats, extracts, connectivity, and Alliance Lite 2
• Work cross-functionally with Customer Success, Account Managers, Solutions, and Engineering
• Spot patterns in client issues and turn them into actionable insights