22h ago

Senior Software Engineer, Support AI

Remote, USA

$125k-$254k / year

full-timesenior Remotesoftware

πŸ›  Tech Stack

πŸ’Ό About This Role

You'll build and evolve voice and chat AI systems for Toast's restaurant platform, driving projects end-to-end from concept through production. You'll directly improve how restaurants get help, navigating ambiguity and making pragmatic tradeoffs between shipping fast and building for scale. This is a high-impact role where accuracy, speed, and reliability are critical.

🎯 What You'll Do

  • Drive end-to-end development of voice and chat AI systems.
  • Build and evolve integrations with third-party AI platforms.
  • Design and implement observability and outcome tracking.
  • Make technical decisions grounded in production data.

πŸ“‹ Requirements

  • 5+ years in software engineering with production systems.
  • Strong background in Java, Kotlin, or other OO languages.
  • Experience building integrations with third-party APIs.
  • Ability to own complex features end-to-end.

✨ Nice to Have

  • Experience with AI tooling such as Cursor, Claude, MCP servers.
  • Proven ability to work in ambiguous problem spaces.

🎁 Benefits & Perks

  • πŸ’° Competitive base salary with bonus/commission and equity.
  • πŸ–οΈ Flexible PTO and healthy lifestyle benefits.
  • 🩺 Comprehensive health and wellness benefits.
  • πŸ“ˆ Learning and development opportunities.
  • 🏒 Remote-friendly work environment.

πŸ“¨ Hiring Process

Estimated timeline: 2-4 weeks Β· AI estimate

  1. 1Recruiter ScreenΒ· 30 min
  2. 2Technical InterviewΒ· 60 min
  3. 3Hiring Manager InterviewΒ· 45 min
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