🛠 Tech Stack

💼 About This Role

You'll lead AI-driven customer experience transformations for global enterprises as part of TELUS Digital's Global CX organization. You'll shape solution strategy and oversee complex delivery programs from architecture through value realization. This role combines senior technical leadership with client partnership at enterprise scale.

🎯 What You'll Do

• Partner with architects and strategists to design AI-driven CX solutions
• Lead cross-functional squads to improve operational KPIs
• Own delivery excellence and client satisfaction across engagements
• Provide senior technical leadership on architecture and AI decisions

📋 Requirements

• 10+ years in Data & AI or software engineering with client-services experience
• Proven track record leading large-scale AI/CX transformation initiatives
• Experience managing globally distributed, multi-disciplinary teams
• Strong understanding of Generative AI enterprise applications

✨ Nice to Have

• Demonstrated leadership in data and AI transformation initiatives