Description

In this role, you'll own post-sales success for enterprise customers, ensuring they achieve measurable business value and long-term success with the Netskope cloud security platform. You'll blend deep technical expertise with strategic customer success leadership, driving adoption, utilization, and expansion by aligning business objectives to technical outcomes.

Requirements

• Proactive, technically strong, and customer-focused
• Ability to translate business objectives into technical outcomes
• Experience with utilization monitoring and adoption risk mitigation
• Strong collaboration skills with Support, Product, and GTM teams
• Experience in managing enterprise customer success

Responsibilities

• Lead post-sales handoffs capturing business objectives and success metrics
• Validate deployment alignment with best practices using automation and telemetry
• Drive structured onboarding programs to accelerate time-to-value
• Conduct regular cadence calls for progress tracking and risk mitigation
• Plan and deliver Quarterly Business Reviews (QBRs) to articulate business value