Description

You will lead the service team to understand customer needs and provide hardware support, driving continuous improvement and strategic planning to exceed expectations.

Requirements

• Bachelor's degree or above
• Solid technical knowledge in Semiconductor industry (CVD/ALD/Furnace/EPI preferred)
• Experience supporting complex instrumentation and applications
• Ability to work in team environment with tight deadlines
• Solid team management experience

Responsibilities

• Manage hardware team and set targets aligned with business needs
• Identify and anticipate customer needs, build long-term relationships
• Drive continuous improvement of customer experience through team and process development
• Manage new product installs and process development
• Lead new site start up with planning and risk assessment