🛠 Tech Stack

💼 About This Role

You'll lead a team of Support Engineers providing excellent customer experiences for Sigma Computing's data platform, collaborating with cross-functional teams. Your core impact will be optimizing support processes and metrics like CSAT and TTR. This role offers the chance to grow with a well-funded AI analytics company.

🎯 What You'll Do

• Hire, develop, and train a team of Support Engineers
• Collaborate with Engineering, Design, Product, and other teams
• Manage key metrics: CSAT, Initial Response, SLA, Time to Resolution
• Analyze Support data to uncover insights and drive improvements

📋 Requirements

• 5+ years experience supporting data platforms in enterprise
• 2+ years in a people management role
• Proficiency in SQL and data modeling concepts
• Strong domain expertise in databases and business intelligence

✨ Nice to Have

• Experience with Snowflake, Redshift, or BigQuery
• Knowledge of GCP or AWS
• Startup experience

🎁 Benefits & Perks

• 📈 Equity
• 🏥 Generous health benefits
• 🏖️ Flexible time off policy
• 🍱 Lunch Program
• 🐕 Dog friendly office

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Technical Interview· 60 min
3. 3Hiring Manager Interview· 60 min