🛠 Tech Stack

💼 About This Role

You'll lead patient support center operations and manage a team of case managers to ensure compliance with internal policies and enhance service quality. You'll collaborate with stakeholders to drive effective program management and optimize patient outcomes.

🎯 What You'll Do

• Lead and motivate a team of case managers
• Oversee workload management for patient and physician coverage
• Identify and implement improvements to patient/provider experience
• Monitor team performance and compliance with KPIs and SLAs

📋 Requirements

• Bachelor's Degree required
• 5+ years in pharmaceutical, biotech, or patient support sector
• 2+ years leadership in a management role
• Experience with direct provider and patient interaction

✨ Nice to Have

• Advanced degree preferred
• Strong knowledge of case management and patient access services
• Proficiency in Microsoft Office tools and CRM systems

🎁 Benefits & Perks

• 💰 Competitive salary $125,600-$234,000 per year
• 🏥 Comprehensive benefits including medical, financial, and perks
• 🏖️ Generous paid time off including vacation, sick leave, parental leave
• 📚 Professional development opportunities
• 🏡 Flexible work environment with remote potential

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Phone screen· 30 min
2. 2Hiring manager interview· 45 min
3. 3Panel interview· 60 min