🛠 Tech Stack

💼 About This Role

You'll provide first-line technical support to the Tutors Space, resolving basic IT issues and onboarding new employees. You'll be a key part of a dynamic IT team ensuring smooth operations.

🎯 What You'll Do

• Provide first-line technical support via phone, email, or in-person.
• Troubleshoot hardware, software, and network issues.
• Assist with user account setups, password resets, and software installations.
• Log and track service requests in the ticketing system.

📋 Requirements

• 0-2 years of IT experience or related field.
• Basic understanding of Windows and macOS operating systems.
• Familiarity with hardware troubleshooting (PCs, laptops, printers).
• Basic knowledge of networking concepts (TCP/IP, DNS, DHCP).

✨ Nice to Have

• Experience with ticketing systems like ServiceNow, Jira, or Zendesk.
• Basic knowledge of Active Directory and user account management.
• CompTIA A+ or Network+ certification.

🎁 Benefits & Perks

• 💰 Equity compensation
• 🏥 Comprehensive medical, vision, and dental coverage
• 🏦 401(k) retirement plan
• 📄 Short and long-term disability insurance
• 💼 Life insurance

🚩 Heads Up

• Requires ability to work after hours and graveyard shifts
• Entry-level role but expects ITAR compliance (U.S. citizenship/permanent residency)