🛠 Tech Stack

💼 About This Role

You'll manage a portfolio of ecommerce merchants and guide them through product adoption and AI-powered workflow optimization. You'll serve as a strategic partner to ensure customers maximize value from Gorgias.

🎯 What You'll Do

• Manage 70-80 ecommerce customer accounts
• Run regular check-ins and quarterly business reviews
• Drive adoption of AI, automation, and integrations
• Monitor account health and mitigate churn risks

📋 Requirements

• 3+ years in Customer Success or Account Management
• Experience managing multiple customers in a SaaS environment
• Strong communicator able to run structured customer conversations
• Curious and proactive with hands-on execution skills

✨ Nice to Have

• Experience with ecommerce brands or support operations
• Passion for AI and automation in customer support

🎁 Benefits & Perks

• 💰 Competitive salary with equity and commission
• 🏖️ Premium AI tools (ChatGPT, Claude, Granola)
• 📚 Annual L&D budget for exploring new tools
• 🔄 Remote-friendly hybrid work model
• 📈 Career growth in a fast-growing AI company