💼 About This Role

You'll join Harvey's Customer Success team as a trusted advisor, helping law firms and in-house legal teams integrate AI into their daily workflows. You'll drive adoption through tailored onboarding, training, and ongoing enablement. This role blends legal expertise with customer impact at a rapidly scaling AI company.

🎯 What You'll Do

• Build trusted relationships with law firm and in-house legal teams
• Design and lead onboarding sessions and training workshops
• Identify expansion opportunities and support renewals
• Surface adoption obstacles and develop strategies to overcome them
• Translate legal practice needs into product feedback

📋 Requirements

• JD or equivalent legal qualification
• At least 3 years practicing law at a top-tier firm
• At least 1 year in practice innovation
• Outstanding presentation skills to legal and executive audiences

✨ Nice to Have

• Sales or customer-facing experience
• Experience managing law firm client relationships

🎁 Benefits & Perks

• 🚀 Rapid career growth at a generational company
• 💼 Financial upside with world-class investor support
• 🏢 Hybrid work in London office
• 🧠 Work with frontier AI in legal domain