💼 About This Role

You'll handle inbound calls and chats for a health insurance company, supporting members on their healthcare journeys. Your core impact is ensuring members have access to care and a memorable experience. This role offers growth in a fast-paced startup environment.

🎯 What You'll Do

• Handle inbound calls and chat boxes from members about products and services
• Provide excellent customer service in a timely and positive manner
• Build rapport and maintain positive relationships with existing members
• Handle issues and complaints where appropriate

📋 Requirements

• High school diploma or equivalent required
• Adaptable and resilient in a fast-paced startup environment
• People-first communicator with empathy
• Detail-oriented problem solver

✨ Nice to Have

• Bachelor's degree
• Bilingual in English and Spanish
• Experience in healthcare or insurance

🎁 Benefits & Perks

• 💰 Competitive hourly wage of $19.00
• 🏥 Fully paid medical, dental, and vision for you and family
• 💰 401k retirement plan
• 🏖️ Paid vacation and company holidays
• 🚀 Opportunity to make an impact at a mission-driven company

📨 Hiring Process

Estimated timeline: 1-2 weeks · AI estimate

1. 1Recruiter Screening· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Offer· 1 day