Tech Stack

Description

You will ensure smooth operation of Azure cloud-based proprietary applications and provide outstanding support to over 1600 travel experts. You will handle user inquiries, manage escalations, create documentation, and assist in training sessions.

Requirements

• At least 1 year experience in application or technical support
• Strong problem-solving and troubleshooting skills
• Familiarity with ticketing systems and software support processes
• Ability to work in shift rotation, including weekends
• Bachelor's degree in Computer Science, IT, Engineering, or related field

Responsibilities

• Own user inquiries and issues related to platform applications
• Escalate tickets to development team and ensure end-to-end resolution
• Create and maintain documentation and knowledge base articles
• Monitor application performance and proactively identify potential issues
• Gather user feedback and contribute to platform improvement