🛠 Tech Stack

💼 About This Role

You'll provide L2/L3 production support for retail banking and card applications, ensuring system stability and high availability. You'll investigate and resolve incidents related to credit/debit card processing systems and perform root cause analysis. This role offers the chance to work closely with cross-functional teams in a banking environment.

🎯 What You'll Do

• Provide L2/L3 production support for retail banking and card applications.
• Monitor application health, troubleshoot issues, and ensure high availability.
• Investigate and resolve incidents related to credit/debit card processing systems.
• Perform root cause analysis and implement preventive measures.

📋 Requirements

• Strong experience in Java-based applications support.
• Proficiency in SQL (Oracle/MySQL/PostgreSQL) for data analysis and issue resolution.
• Experience with Unix/Linux environments.
• Hands-on experience with Credit/Debit Card lifecycle (authorization, clearing, settlement).

✨ Nice to Have

• Familiarity with monitoring tools like Splunk, Dynatrace, or AppDynamics.
• Exposure to ITIL processes (Incident, Problem, Change Management).

🚩 Heads Up

• Role combines senior engineer title with L2/L3 support duties, potentially indicating a mismatch in expectations.
• On-call support required for critical production incidents without mention of compensation.