🛠 Tech Stack

💼 About This Role

You'll join an award-winning support team at Sigma, helping customers solve technical and data challenges using the Sigma platform. You'll diagnose complex issues in real-time via live chat and collaborate with Product, Engineering, and Go-to-Market teams. This role offers the opportunity to improve automation and tooling while working with cutting-edge cloud and AI technologies.

🎯 What You'll Do

• Diagnose and resolve complex technical issues in real-time via live chat
• Work as support on-call, handling high-severity incidents with end-to-end ownership
• Collaborate with development team to develop best practices and diagnostic tools
• Participate in quarterly projects to improve automation, tooling, and processes

📋 Requirements

• 2+ years in a customer-facing technical role at a cloud/SaaS provider
• Advanced SQL proficiency including window functions, UDFs, and complex joins
• Hands-on experience with at least one major cloud platform (AWS, GCP, Azure)
• Experience with data visualization tools like Tableau or Looker

✨ Nice to Have

• Working knowledge of OAuth 2.0, JWT, SAML, and network troubleshooting
• Frontend development experience (React, Next.js, or similar)
• Exposure to workflow automation platforms (Zapier, Retool, or internal tooling)

🎁 Benefits & Perks

• 📈 Equity and stock options
• 🏥 Generous health benefits
• 🏖️ Flexible time off policy
• 🍼 Paid bonding time for all new parents
• 🐶 Dog-friendly office

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter screen· 30 min
2. 2Technical interview· 60 min
3. 3Team interview· 45 min