🛠 Tech Stack

💼 About This Role

You'll lead end-user support and IT operations for JSSI, a leader in business aviation maintenance. You'll ensure system reliability and security across a 6,500+ aircraft platform. This role offers ownership of tier 3 support and project leadership opportunities in a fast-paced environment.

🎯 What You'll Do

• Resolve tier 1–3 support requests and log in ticketing system
• Install, configure, and troubleshoot workstations and network devices
• Manage user onboarding/offboarding and account provisioning
• Provide after-hours on-call support as required

📋 Requirements

• 4 years of end-user support in corporate environment
• B.S. in Information Systems, CS, or related field
• 2 years with Microsoft 365 Admin Center and Active Directory
• Hands-on hardware troubleshooting experience

✨ Nice to Have

• Microsoft 365 Certified Administrator certification
• A+ certification
• CCNA certification

🎁 Benefits & Perks

• 🏖️ Unlimited PTO
• 🏥 Medical coverage
• 📈 401(k) matching
• 💰 Performance bonuses
• 💻 Remote work flexibility

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Technical Interview· 60 min
3. 3Hiring Manager Interview· 45 min