Tech Stack

Description

As a Junior Consumer Support Navigator, you will provide inbound and outbound customer support via webchat and phone in a life sciences environment, assisting the Nurse Navigator team and answering consumer inquiries using approved FAQ documents. Your role ensures seamless access to trusted healthcare information for millions of patients.

Requirements

• Active LPN licensure
• Available to work 20 hours/week including evenings until 8pm EST
• Reside in one of specified US states
• 1+ year call center experience in life sciences or healthcare preferred
• Excellent verbal, written, and computer skills; type 35 wpm

Responsibilities

• Answer inbound webchat and telephonic consumer inquiries following client guidelines
• Perform outbound webchats professionally
• Respond to consumer questions using approved FAQ documents
• Escalate priority issues to manager or Nurse Navigator
• Document all interactions in Ostro's database and report adverse events