💼 About This Role

You'll build the Customer Success function from the ground up for a high-growth startup. You will own the full post-sale journey—onboarding, adoption, and retention—for non-technical property companies. This role combines commercial rigor with technical depth to ensure an autonomous AI agent delivers real-world value.

🎯 What You'll Do

• Own renewals, health scoring, and expansion ARR opportunities across the portfolio.
• Lead technical onboarding and adoption to reduce bypass behavior.
• Serve as voice of customer, escalating product insights to engineering.

📋 Requirements

• 5+ years in Customer Success with 2+ years in leadership.
• Strong technical fluency or solutions engineering background.
• Proven track record in change management with non-technical users.

✨ Nice to Have

• Experience in property management or real estate tech.
• Experience building CS functions from scratch.

🎁 Benefits & Perks

• 🚀 Founding-level leadership opportunity.
• 🏢 High-traction environment closing enterprise deals.
• 🎯 True player-coach impact scaling a team.

📨 Hiring Process

Visit website, talk to Jack AI, then Jill considers you for the role.

🚩 Heads Up

• Role combines commercial and technical demands unusually broad.
• Company anonymized, possible lack of transparency.