🛠 Tech Stack

💼 About This Role

You'll act as a trusted advisor to G2000 accounts, aligning MongoDB's capabilities with their multi-year IT transformations. You'll drive retention, proactive consumption, and executive advocacy by building deep relationships with C-suite and technical leaders. This role stands out for its focus on strategic customer advisory and orchestrating global resources to deliver transformative business value.

🎯 What You'll Do

• Proactively identify and mitigate complex consumption risks.
• Conduct comprehensive customer business reviews for strategic accounts.
• Lead cross-functional development of account programs.
• Track and report progress against strategic outcomes.

📋 Requirements

• 9-12+ years in a technical customer-facing role.
• 6+ years being accountable for customer health for G2000 accounts.
• Excellent verbal and written skills to influence C-suite outcomes.
• Bachelor's degree in Computer Science, STEM, or equivalent.

✨ Nice to Have

• Experience with consumption-based products.
• Familiarity with MongoDB or similar database technologies.

🎁 Benefits & Perks

• 🏖️ Flexible Time Off
• 💰 Equity
• 🏥 Comprehensive Health Insurance
• 📈 401k Match
• 🎓 Education Reimbursement

📨 Hiring Process

Estimated timeline: 3-5 weeks · AI estimate

1. 1Recruiter Phone Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical/Case Interview· 60 min
4. 4Executive Interview· 45 min