🛠 Tech Stack

💼 About This Role

You'll handle customer and vendor inquiries while managing chargeback and dispute requests. You'll collaborate with cross-functional teams to resolve issues and identify potential risks and fraudulent activities. This hybrid role offers the opportunity to work with a fast-growing fintech platform processing billions in transactions.

🎯 What You'll Do

• Handle customer/vendor inquiries via phone, email, chat.
• Assist in Tier 1 tech support and troubleshoot issues.
• Manage chargeback and dispute requests for merchants/partners.
• Monitor transactions to identify and escalate potential risks.

📋 Requirements

• Bachelor's degree or 3+ years experience in similar field.
• 2 years experience in customer service/risk management.
• Bilingual Mandarin & English preferred.
• Experience with customer relationship management systems like Fresh Desk.

✨ Nice to Have

• Experience with risk management software.
• Ability to use SQL or other database tools.
• Experience with dashboards and fraud/case management consoles.

🚩 Heads Up

• Rotational shifts including weekends and public holidays for 24/7 support.